Welcome to a new podcast on Agarwalronak.com Like-Minded Show. Podcast Quick Recap In this episode, Ronak Agarwal interviews Mrinal Rai, an industry veteran with over 16 years of experience in IT trends. They discuss topics like the digital workplace, the future of work, and end-user experience. Takeaways - The digital workplace encompasses the use of technology to create a personalized and efficient work environment for employees. - Measuring the end-user experience is crucial for improving workplace solutions and achieving business outcomes. - The trend in the digital workplace is towards verticalization, where technology is tailored to specific industries and business functions. - The role of HR has evolved in the digital workplace, focusing on employee well-being and creating strategies based on feedback from IT. - Chief People Experience Officers are emerging as leaders in the IT industry. - Sustainability and diversity are becoming important areas of focus, with dedicated roles such as Head of Sustainability. - AI is being used to improve end user services and drive business outcomes. - Maintaining a balance between technology and the human element is crucial. - ISG Global differentiates itself by ensuring that providers deliver on their promises. - The industries being transformed the most are banking and financial services, healthcare, and education. - Organizations should focus on defining their digital workplace strategy and leveraging AI technologies to add value and elevate their roles. Keywords #digitalworkplace #futureofwork #enduserexperience #ITtrends #research #analysis #workplacesolutions #challenges #experience #verticalization #businessoutcomes #ChiefPeopleExperienceOfficer #sustainability #diversity #AI #enduser #ISGGlobal #banking #financial #healthcare #education ****Follow Ronak Agarwal on Social Media Handles: LinkedIn: https://www.linkedin.com/in/ronak-agarwal-14224494/ Youtube: https://www.youtube.com/@agarwalronak7 Instagram: https://www.instagram.com/ronakagarwal746/ Fb: https://www.facebook.com/agarwalronakblog X: https://twitter.com/ronak_agarwal7 Website: https://agarwalronak.com⁠ For any queries, email on "contact@agarwalronak.com" About Mrinal Rai Industry Analyst with more than 16 years of experience covering key trends in IT services industry and thought leadership: He covers broad areas in digital technologies, transformation, service providers capabilities and IT services market. Author of vendor comparison reports, whitepapers, research articles, customized notes on related topics. Frequently quoted by media, he has also been quoted by key technology publications such as TechTarget, SHRM, CIODive, CMSWire and Dell Perspectives. He was the first runner-up for the 2023, Analyst of the Year in APAC award by IIAR. About Ronak Agarwal Ronak Agarwal is a Senior Digital Workplace Consultant leading Global Presales team and is based out of London, UK. He is a Blogger at agarwalronak.com, Podcaster on Youtube, Spotify and other leading Podcast Platforms and hosts a show called “Like-Minded”. He is also an ECB Certified Cricket Coach & A Spiritual Seeker. Born and Raised in India and now living in London, Ronak Agarwal was a shy & introverted kid, who always thought of great potential for himself by serving others. At the age of 16, Ronak Agarwal left his home to study Science and Engineering. Ronak Agarwal always had a desire to achieve something entrepreneurial in nature but did not know how to do it. Then he gathered strength, felt motivated and opened his own restaurant in India. His interests led him into Stock Markets and now he is also sharing his Workplace Experience using Blogs and Podcasts at agarwalronak.com Please Like and Subscribe for more content! Please feel free to suggest topics and speaker names in the comments! Thanks for Watching!

****Follow Ronak Agarwal on Social Media Handles: LinkedIn: https://www.linkedin.com/in/ronak-agarwal-14224494/ Youtube: https://www.youtube.com/@agarwalronak7 Instagram: https://www.instagram.com/ronakagarwal746/ Fb: https://www.facebook.com/agarwalronakblog X: https://twitter.com/ronak_agarwal7 Website: https://agarwalronak.com⁠ For any queries, email on "contact@agarwalronak.com" **Listen to Ronak Agarwal on: https://agarwalronak.com/excited-to-launch-our-podcasts-videos-on-spotify-and-youtube/ Spotify: ⁠https://podcasters.spotify.com/pod/show/agarwalronak Google Podcast: ⁠https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9kYjdhZWEwMC9wb2RjYXN0L3Jzcw Itunes: https://podcasts.apple.com/us/podcast/market-trends-and-solutions/id1680615191 Amazon Music: https://music.amazon.co.uk/podcasts/6a35c3f2-3801-422a-8446-5a4a87db16ea/market-trends-and-solutions **Podcast Summary In this episode, Ronak Agarwal interviews Michael Greenberg, an entrepreneur with extensive experience in implementing AI and automation in business operations. They discuss Michael's journey as a founder, the challenges he faces, and how he stays ahead of the technology curve. They also explore the key factors to consider when evaluating AI and automation initiatives, as well as the misconceptions and ROI measurement in these projects. Michael emphasizes the importance of clarity, consistency, confidence, capacity, and cash flow in digital operations, and shares insights on adoption and implementation strategies. The conversation explores the challenges and trends in AI and automation implementation. The discussion covers topics such as the impact of data privacy laws on implementation, the importance of communication and training in adoption, the stages of automation refinement, the use of technologies like GPT-4 and Llama, and the future of AI and automation in the digital operations space. **Podcast Chapters: 00:00 Show Highlights 00:53 Introduction and Guest's Background 07:47 Staying Ahead of the Technology Curve 11:29 Key Factors in Evaluating AI and Automation Initiatives 14:18 Misconceptions about AI Initiatives 20:15 How do you measure ROI for AI-based solutions. 22:14 Adoption and Implementation of AI and Automation 27:36 What is Digital Operations? 28:11 About Third Brain Automation 37:01 The Stages of Automation Refinement 41:55 Exploring the Use of GPT-4 and Llama 46:45 The Rise of Digital Operations and Future Trends 50:44 Disrupting the Contact Center Industry 52:32 Embracing the Opportunities in Digital Operations **About Speaker Michael Greenberg is the CEO and Founder of Third Brain Automation, a digital operations consultancy that helps companies implement automation, AI tools, and process optimization. With over 10 years of experience building and growing technology-enabled businesses, Michael has a proven track record of using digital tools and remote teams to scale operations. He got his start in the industry founding a podcast production agency, which he eventually sold, and has since helped numerous companies streamline workflows and improve efficiency. Passionate about entrepreneurship and empowering others, Michael enjoys mentoring entrepreneurs and sharing his expertise as a sought-after speaker and modern industrialist. Here is Michael's LinkedIn Profile:   / gentoftech   You can also check out his other links here. X/Twitter:   / gentoftech   Personal Website: https://gentof.tech/I'm+Michael+Green... Company Website: https://callforcontent.com/ **About Ronak Agarwal An enthusiast technical blogger, speaker, writer and have an interest in learning & sharing new capabilities. I work as a Digital Workplace Consultant, with a primary focus on Microsoft Teams, Cisco Telephony, Zoom, Office 365, Azure. Like to talk about #FutureOfCollaboration #AgileManagedServices #AI, #UCAAS #WorkplaceTransformation #HybridWorkplace #WXC #TimeManagement #Productivity Professionally, I am an Experienced Digital Communication and Workplace Transformation Consultant. Total Experience of over 11 years. Currently leading a UC Presales Team and based out of London, UK

Welcome to a new podcast on Agarwalronak.com Like-Minded Show. ### Podcast Quick Recap Microsoft, Zoom, and Cisco announced several updates at Enterprise Connect. Microsoft introduced updates to Teams phone service, voice isolation, Co-Pilot, autopilot for Teams rooms, intelligent call recap, Teams Premium, and more. Zoom introduced Zoom Workspace, updates to Zoom meetings, Zoom phone, Zoom Rooms, and Zoom chat. Cisco introduced the second generation Cisco board pro, Cisco 9800 series phones, and Webex Suite updates. #Microsoft #Zoom #Cisco #EnterpriseConnect #CoPilot #aicompanion #Zoom ###Takeaways - Microsoft announced updates to enhance the functionality of Teams, including improved phone service, voice isolation, Co-Pilot, and autopilot for Teams rooms. - Zoom introduced Zoom Workspace, which aims to improve teamwork and productivity with integrated collaborative tools. - Cisco unveiled the second generation Cisco board pro, Cisco 9800 series phones, and updates to the Webex Suite. - These updates from Microsoft, Zoom, and Cisco offer new features and enhancements to their respective collaboration platforms. ###Chapters 00:00 Microsoft Teams Updates at Enterprise Connect 03:12 Zoom Updates at Enterprise Connect 06:27 Cisco Webex Updates at Enterprise Connect ###Follow Ronak Agarwal on Social Media Handles: LinkedIn: https://www.linkedin.com/in/ronak-agarwal-14224494/ Youtube: https://www.youtube.com/@agarwalronak7 Instagram: https://www.instagram.com/ronakagarwal746/ Fb: https://www.facebook.com/agarwalronakblog X: https://twitter.com/ronak_agarwal7 Website: https://agarwalronak.com⁠ For any queries, email on "contact@agarwalronak.com" ###About Ronak Agarwal Ronak Agarwal is a Senior Digital Workplace Consultant leading Global Presales team and is based out of London, UK. He is a Blogger at agarwalronak.com, Podcaster on Youtube, Spotify and other leading Podcast Platforms and hosts a show called “Like-Minded”. He is also an ECB Certified Cricket Coach & A Spiritual Seeker. Born and Raised in India and now living in London, Ronak Agarwal was a shy & introverted kid, who always thought of great potential for himself by serving others. At the age of 16, Ronak Agarwal left his home to study Science and Engineering. Ronak Agarwal always had a desire to achieve something entrepreneurial in nature but did not know how to do it. Then he gathered strength, felt motivated and opened his own restaurant in India. His interests led him into Stock Markets and now he is also sharing his Workplace Experience using Blogs and Podcasts at agarwalronak.com

****Follow Ronak Agarwal on Social Media Handles: LinkedIn: https://www.linkedin.com/in/ronak-agarwal-14224494/ Youtube: https://www.youtube.com/@agarwalronak7 Instagram: https://www.instagram.com/ronakagarwal746/ Fb: https://www.facebook.com/agarwalronakblog X: https://twitter.com/ronak_agarwal7 Website: https://agarwalronak.com⁠ For any queries, email on "contact@agarwalronak.com" **Listen to Ronak Agarwal on: https://agarwalronak.com/excited-to-launch-our-podcasts-videos-on-spotify-and-youtube/ Spotify: ⁠https://podcasters.spotify.com/pod/show/agarwalronak Google Podcast: ⁠https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9kYjdhZWEwMC9wb2RjYXN0L3Jzcw Itunes: https://podcasts.apple.com/us/podcast/market-trends-and-solutions/id1680615191 Amazon Music: https://music.amazon.co.uk/podcasts/6a35c3f2-3801-422a-8446-5a4a87db16ea/market-trends-and-solutions **Podcast Summary In this episode, Sudeep Trivedi, the Alliance and GTM Head at Logitech, shares insights into alliance strategies and go-to-market strategies. Logitech is known for its hardware products that help people experience technology. Sudeep discusses the importance of consistent global channel approaches and partner connect programs in fostering collaboration and improving response time to customers. He emphasizes the value of knowing the right person in an organization when forming alliances and partnerships. Sudeep also highlights the factors considered when evaluating new markets and the importance of aligning different teams in the go-to-market process. In this conversation, Ronak Agarwal discusses various topics related to global market strategy and alliances with Sudeep Trivedi. They touch on the challenges of working in a global role, the importance of clear communication, and the need for agility in adapting to market changes. They also discuss the role of sustainability in business and the value of alliances and channel partnerships. Sudeep shares insights into measuring the success of initiatives and the future direction of alliances and go-to-market strategies. **About Sudeep Trivedi Cloud, mobile, and AI, combined with innovative hardware experiences are truly transforming the way we live and work. He is passionate about bringing down the barriers for people to communicate and collaborate any place, any time - at work and in personal life. He has provided business, go-to-market, technology, product, and marketing leadership to grow start-up and established businesses alike. He has experience with managing all the aspects of product lifecycle, including strategy/roadmap, development, go-to-market, and P&L management. **About Ronak Agarwal Ronak Agarwal is a Senior Digital Workplace Consultant leading Global Presales team and is based out of London, UK. He is a Blogger at agarwalronak.com, Podcaster on Youtube, Spotify and other leading Podcast Platforms and hosts a show called “Like-Minded”. He is also an ECB Certified Cricket Coach & A Spiritual Seeker. Born and Raised in India and now living in London, Ronak Agarwal was a shy & introverted kid, who always thought of great potential for himself by serving others. At the age of 16, Ronak Agarwal left his home to study Science and Engineering. Ronak Agarwal always had a desire to achieve something entrepreneurial in nature but did not know how to do it. Then he gathered strength, felt motivated and opened his own restaurant in India. His interests led him into Stock Markets and now he is also sharing his Workplace Experience using Blogs and Podcasts at agarwalronak.com **Affiliate Link: https://www.riverside.fm/?utm_campaign=campaign_5&utm_medium=affiliate&utm_source=rewardful&via=ronak Please Like and Subscribe for more content! Please feel free to suggest topics and speaker names in the comments! Thanks for Watching!

****Follow Ronak Agarwal on Social Media Handles: LinkedIn: https://www.linkedin.com/in/ronak-agarwal-14224494/ Youtube: https://www.youtube.com/@agarwalronak7 Instagram: https://www.instagram.com/ronakagarwal746/ Fb: https://www.facebook.com/agarwalronakblog X: https://twitter.com/ronak_agarwal7 Website: https://agarwalronak.com⁠ For any queries, email on "contact@agarwalronak.com" **Listen to Ronak Agarwal on: https://agarwalronak.com/excited-to-launch-our-podcasts-videos-on-spotify-and-youtube/ Spotify: ⁠https://podcasters.spotify.com/pod/show/agarwalronak Google Podcast: ⁠https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9kYjdhZWEwMC9wb2RjYXN0L3Jzcw Itunes: https://podcasts.apple.com/us/podcast/market-trends-and-solutions/id1680615191 Amazon Music: https://music.amazon.co.uk/podcasts/6a35c3f2-3801-422a-8446-5a4a87db16ea/market-trends-and-solutions **Podcast Summary Ronak and Bruno discussed the role of product management in software development, with Bruno sharing his experience transitioning from software engineer to VP of Products at Kurmi Software. They discussed the challenges of prioritizing feature development, the importance of openness in their product, and the role of customer feedback in improving their product. Bruno also highlighted the balance between innovation and iterating on existing products, the complexities of his role, and the challenges of maintaining high-quality products that connect with various systems. Lastly, they discussed the increasing use of AI in their work and its potential incorporation into their products. **About Bruno Guirardel https://www.linkedin.com/in/bruno-guirardel-4889087/ Bruno is the Co-Founder and VP of Products at Kurmi Software, with over 17 years of UC & CC provisioning and automation experience.* *Driven by Kurmi customers' success and satisfaction, Bruno is UX oriented to simplify the provisioning operations on various Unified Communication and Contact Center Technologies such as Microsoft, Cisco, Zoom and Avaya. In charge of defining the product roadmap, Bruno discovered new ways to make technology easy for our customers. IT teams need a partner they can rely on to deal with today’s new UC & CC reality. He works with enterprises and service providers to understand and identify their needs with the aim of offering a solution that provides significant benefits.* *During all this time Bruno worked with a range of industry sectors; Banking and Finance, Public Sector, Manufacturing and ICT / Service Providers.* **About Ronak Agarwal An enthusiast technical blogger, speaker, writer and have an interest in learning & sharing new capabilities. I work as a Digital Workplace Consultant, with a primary focus on Microsoft Teams, Cisco Telephony, Zoom, Office 365, Azure. Like to talk about #FutureOfCollaboration #AgileManagedServices #AI, #UCAAS #WorkplaceTransformation #HybridWorkplace #WXC #TimeManagement #Productivity Professionally, I am an Experienced Digital Communication and Workplace Transformation Consultant. Total Experience of over 11 years. Currently leading a UC Presales Team and based out of London, UK Please Like and Subscribe for more content! Please feel free to suggest topics and speaker names in the comments! Thanks for Watching!

***Follow Ronak Agarwal on Social Media Handles: LinkedIn: https://www.linkedin.com/in/ronak-agarwal-14224494/ Youtube: https://www.youtube.com/@agarwalronak7 Instagram: https://www.instagram.com/ronakagarwal746/ Fb: https://www.facebook.com/agarwalronakblog X: https://twitter.com/ronak_agarwal7 Website: https://agarwalronak.com For any queries, email on contact@agarwalronak.com **Listen to Ronak Agarwal on: https://agarwalronak.com/excited-to-launch-our-podcasts-videos-on-spotify-and-youtube/ Spotify: https://podcasters.spotify.com/pod/show/agarwalronak Google Podcast: ⁠ https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9kYjdhZWEwMC9wb2RjYXN0L3Jzcw Itunes: https://podcasts.apple.com/us/podcast/market-trends-and-solutions/id1680615191 Amazon Music: https://music.amazon.co.uk/podcasts/6a35c3f2-3801-422a-8446-5a4a87db16ea/market-trends-and-solutions **Podcast Summary Kevin and Ronak had an exiting conversation on UCaaS/ CCaaS experience and discussed topics ranging from: 1) Governance, Risks, and Adapting to New Tech: A Conversation on UC Space 2) Cloud Computing and AI in Finance: Security, Cost, and Experience 3) Goals, Technology, and Flexibility in Organizations 4) Unified Communication Vendor Discussion 5) Tech Companies' Strategies vs. Microsoft's Dominance 6) Customer Experience Metrics and Future AI Role 7) Collaboration Challenges and Tailoring Services #unifiedcommunications #contactcenter #experience **Podcast Chapters: 0:00 Podcast Summary 1:10 Kevin Introduction 5:35 Typical Challenges for a Banking customer to move to cloud? 9:25 UCaaS and CCaaS Trends 15:10 How has Technology Impacted Remote Work 25:10 Discussion on Leading UCaaS/CCaaS Vendors 38:43 Best Practices for Selecting the Right UCaaS/CCaaS Vendor 42:45 What is Experience Management and How do you measure it? 47:12 Conclusion **About Kevin Monterio Kevin is an electrifying technology visionary, passionately at the forefront of AI, CCaaS, and the revolution in customer and employee experience tech. With a deep well of expertise in the cutting-edge realm of AI-enhanced Cisco/Microsoft/Zoom Unified Communications and Networking, he's the maestro of transformative dialogues with the upper echelons of leadership. Kevin doesn't just navigate the future of tech; he builds it, fostering unshakable trust and spearheading groundbreaking innovations that captivate and inspire. **About Ronak Agarwal An enthusiast technical blogger, speaker, writer and have an interest in learning & sharing new capabilities. I work as a Digital Workplace Consultant, with a primary focus on Microsoft Teams, Cisco Telephony, Zoom, Office 365, Azure. Like to talk about #FutureOfCollaboration #AgileManagedServices #AI, #UCAAS #WorkplaceTransformation #HybridWorkplace #WXC #TimeManagement #Productivity Professionally, I am an Experienced Digital Communication and Workplace Transformation Consultant. Total Experience of over 11 years. Currently leading a UC Presales Team and based out of London, UK ****Follow Ronak Agarwal on Social Media Handles: LinkedIn: ⁠https://www.linkedin.com/in/ronak-agarwal-14224494/⁠ Youtube: ⁠https://www.youtube.com/@agarwalronak7⁠ Instagram: ⁠https://www.instagram.com/ronakagarwal746/⁠ Fb: ⁠https://www.facebook.com/agarwalronakblog⁠ X: ⁠https://twitter.com/ronak_agarwal7⁠ Website: ⁠https://agarwalronak.com⁠⁠ Please Like and Subscribe for more content! Please feel free to suggest topics and speaker names in the comments! Thanks for Watching!

Podcast Quick Recap Ronak and Parag Ray engaged in a wide-ranging conversation about #digitalmarketing and #sales, with a focus on the importance of understanding the customer and tailoring strategies accordingly. They also discussed the role of collaboration between marketing and sales teams, the significance of data and analytics in shaping digital marketing strategies, and the balance between organic and paid marketing strategies. The conversation then shifted to the future of marketing and the importance of continuous learning and skill development. Podcast Chapters 0:00 Podcast Summary 0:39 Introduction 2:20 What led Parag Ray into Digital Marketing 11:40 Different types of Marketing techniques 17:35 Tools Used by A Marketer 20:45 How does Sales And Marketing Cross Over & Collaborate? 26:05 Difference between Product Marketing and Product Management 27:35 Discussion on SEO Strategy and Keyword Selection 30:47 How does Data Analytics and AI play a role in Digital Marketing? 37:00 How to balance between Paid and Unpaid marketing? 43:06 Marketing Success KPI’s 45:09 Career Mentorship for New Marketers 50:00 Concluding Remarks Links to Subscribe to my content https://agarwalronak.com⁠ ⁠https://www.linkedin.com/in/ronak-agarwal-14224494/ https://www.instagram.com/ronakagarwal746/?igsh=eDR5bm1yMTFib2Fy&utm_source=qr Spotify ⁠https://bit.ly/46EJ34o⁠ Stitcher ⁠https://bit.ly/46VZDMP⁠ Google Podcast ⁠https://bit.ly/45FUIyn⁠ Itunes ⁠https://podcasts.apple.com/us/podcast/market-trends-and-solutions/id1680615191 https://agarwalronak.com/excited-to-launch-our-podcasts-videos-on-spotify-and-youtube/ Please Like and Subscribe for more content! #digitalmarketing #Onlinemarketing #socialmediamarketing #searchengineoptimization #contentmarketing #Emailmarketing#ppc (#Pay-Per-Click) #advertising #inboundmarketing #sales #strategies#Ecommercemarketing#leadgeneration #conversionrateoptimization #marketing #automation#Customerrelationshipmanagement (CRM) #digitaladvertising #salesfunnel #affiliatemarketing #googleads #socialselling #mobilemarketing

###Welcome to a new podcast on Agarwalronak.com. In this podcast conversation, Ronak and Ankit explore mindfulness, mental health, and personal journeys. Ankit, a former IT engineer turned wellness coach, shares his path to purpose through spiritual programs, psychology training, and holistic healing practices. They delve into the impact of the Covid pandemic on work-life balance and employee wellness, emphasizing the importance of considering mental, emotional, and spiritual health. Ankit highlights breathing exercises for calmness and focus, demonstrating a technique called "child breathing." The duo also discusses the mind's tendency to focus on past and future, exploring emotions associated with these thoughts and recommending breathing exercises for present-focused well-being. Additionally, Ankit shares wellness techniques, emphasizing spine alignment during breathing exercises and recommending his book, "Empowered Relationships," which focuses on fostering healthy connections with oneself and others.The podcast aims to promote discussions around mental wellness, personal development, trauma, wellbeing, and human development. 0:00 Introduction to the new podcast 1:10 Welcome Podcast Guest “Ankit Sharma” 1:45 Ankit Sharma’s Life So far 5:17 How is Individual’s Wellness impacted 9:40 Wellness Solutions to the Challenges faced 13:00 Breathing Technique 1 “Child Breathing” 17:38 Breathing Technique 2 20:57 Past and Future Emotion Testing Experiment 28:37 What is Past Life Regression Therapy 33:44 Closing Remarks by Ankit Sharma and Ronak Agarwal https://www.instagram.com/subtlespiritualsecrets/ https://www.facebook.com/subtlespiritualsecretshttps:// www.linkedin.com/in/ankitbtech11/ https://youtube.com/@AnkitShamra1989?si=_PmS99YjwJpqSkby ###Ronak Agarwal ** Links to Subscribe to my content: ** ⁠https://agarwalronak.com⁠⁠https:// www.linkedin.com/in/ronak-agarwal-14224494/ https://www.instagram.com/ronakagarwal746/?igsh=eDR5bm1yMTFib2Fy&utm_source=qr Spotify ⁠https://bit.ly/46EJ34o ⁠Stitcher ⁠https://bit.ly/46VZDMP⁠ Google Podcast ⁠https://bit.ly/45FUIyn⁠ Itunes ⁠https://podcasts.apple.com/us/podcast/market-trends-and-solutions/id1680615191 https://agarwalronak.com/excited-to-launch-our-podcasts-videos-on-spotify-and-youtube/ Please Like and Subscribe for more content!

In this podcast, I will review CallRoute solution and give the product demo and talk about: 1) Why choose CallRoute? 2) What are the benefits of CallRoute? 3) Benefits of CallRote 4) Product Demo **Quick recap** Ronak showcased a CallRoute system demo, emphasizing its user-friendly interface, multi-factor authentication, and integration with Microsoft Teams and Azure ID. He explained the process of setting up and configuring the system, the integration of various PBX's, and the importance of authentication and connection purposes. Ronak also highlighted the creation of user personas, assignment of licenses, team groups, and call queue groups, as well as the potential for further demonstrations. **Chapters:** 0:00 Podcast Summary 0:35 Podcast Introduction 1:19 Why CallRoute? 4:06 CallRoute Features & Use Cases 4:50 Benefits of CallRoute Solution 6:23 Start of Product Demo and Overview Page 9:44 Demo of Carriers Configuration 13:33 Demo of MS Teams Service Configuration 16:16 Demo of Number Management Portal on CallRoute 19:15 CallRoute Reporting Demo 20:43 CallRoute Admin Page 22:15 Detailed Demo of MS Teams Services Configuration 32:01 CallRoute Auto provisioning Demo 38:44 Detailed Demo of Number Management Portal on CallRoute 40:23 End of Demo Callroute Product Guide: https://help.callroute.com/ ** Links to Subscribe to my content: ** https://agarwalronak.com https://www.linkedin.com/in/ronak-agarwal-14224494/ https://youtu.be/1ho0kO2lXI4 Spotify https://bit.ly/46EJ34o Stitcher https://bit.ly/46VZDMP Google Podcast https://bit.ly/45FUIyn Itunes https://podcasts.apple.com/us/podcast/market-trends-and-solutions/id1680615191 Please Like and Subscribe for more content!

** * Zoom, You beauty! A hidden UCaaS Gem ** . In this podcast interview with Srini Kilambi, Global GSI Technical Business Development at Zoom, we discussed about Srini's Personal Journey, Zoom's solution & Collaboration Trends, Analytics, AI, ROI, Total Cost of Ownership, Automation Benefits, UC Trends & Work Life Balance. **Quick recap** Srini and Ronak discussed the rapid pace of innovation and its challenges in balancing work and personal life. They highlighted the trend of cloud-based innovation and the potential of AI to help manage this pace. They also discussed the shift from on-premise to cloud-based systems and the need for a single application to unify different communication modalities. They emphasized the importance of mobile and unlocking its potential through apps built on Zoom's robust system of SDKs and APIs. They also discussed the potential of AI in enhancing human productivity and Zoom's strategic partnership with Twilio for video routing. Towards the end, they discussed the importance of considering total cost of ownership when selecting a vendor and the advantages of Zoom's approach to AI. ** Chapters** 1) Innovation, Cloud, and Future Trends 2) Zoom's Evolution and Future in Unified Communications 3) Cloud Migration Challenges and Zoom's Unique Approach 4) Total Cost of Ownership in Vendor Selection 5) Zoom's Bundle and Marketing Efforts Discussed 6) Zoom's AI Integration and Cost-Effectiveness 7) Zoom's AI Potential in Unified Communications 8) Zoom's Potential and Challenges it solves 9) Zoom's Growth, Competition, and Integration With Microsoft 10) Competition, Data Privacy, AI, and Microsoft Monopoly ** About Srini Kilambi (https://www.linkedin.com/in/srini-kilambi/) ** Global GSI Technical Business Development Accomplished UC Solutions Architect with over 25 years of dedicated experience in designing and implementing innovative solutions for clients and channel partners. Adept at managing various facets of the business, with primary responsibilities encompassing Account Management, Channel/Partner Sales, Presentation, Training, Client Relations, and Team Supervision. Demonstrated expertise in building and overseeing a substantial and diverse team of pre-sales solution architects specializing in networking, data center, cloud, UC, and wireless sales. Instrumental in charting the technical direction of the team, identifying skillsets necessary for expansion, and fostering crucial partnerships among internal, channel partner, and customer entities. Established a comprehensive vision, strategic plan, and management framework to empower solution architects to effectively scale and meet the accelerated growth demands of the business across diverse verticals. ** About Ronak Agarwal (https://www.linkedin.com/in/ronak-agarwal-14224494/) ** Global Presales Lead | Blogger "agarwalronak.com" | Podcaster | ECB Level 2 Cricket Coach Experienced Digital Workplace and unified Communication Consultant with 11+ years of experience in Strategy, Business Process Development and transformation, Consulting, Presales, Partner Management and channel Sales, Demand Generation, Revenue Growth (Farming and Hunting), and Customer Relationship Management. Currently leading HCL Digital Workplace Presales Team and Work Location is London, UK. Additionally, I like to publish my views independently at “agarwalronak.com” for the whole community and love to network with people. I am also a Permanent Committee member of Spelthorne Sports Cricket Committee, Sunbury on Thames. ** Links to Subscribe to my content: ** https://agarwalronak.com https://www.linkedin.com/in/ronak-agarwal-14224494/ Spotify https://bit.ly/46EJ34o Stitcher https://bit.ly/46VZDMP Google Podcast https://bit.ly/45FUIyn Itunes https://podcasts.apple.com/us/podcast... Please Like and Subscribe for more content!

In this podcast interview with Tim Jalland, Senior Business Manager at VOSS, we discussed about Tim's Personal Journey, VOSS solution & Collaboration Trends, Analytics, VOSS Tool Adoption & ROI, Building UC Networks, Automation Benefits, UC Trends & Work Life Balance. Hope you enjoy the show. More details about the discussions are mentioned below: 1) ** Personal Journey and the company they represent ** Ronak and Tim had a casual conversation about their personal experiences, challenges related to work-life balance etc. They transitioned their discussion into market trends and automation. 2) ** VOSS Products and their value proposition ** Ronak and Tim discussed the flexibility and customizability of the analytics and insights platform. Ronak expressed the importance of not needing extensive technical knowledge to use the platform and Tim confirmed that VOSS is designed to be intuitive and simple. They also discussed the process of measuring ROI for companies looking to invest in their solution. Tim explained that they work with the company to understand their business outcomes and help build a business case, which includes cost analytics to streamline costs. Ronak emphasized the importance of cost analytics to ensure a positive return on investment for customers. Ronak and Tim discussed the importance of safety, security, privacy, and compliance in cloud-based deployments. Tim explained that Voss offers a solution that can be deployed either from their cloud or a customer's private cloud. The discussion concluded with Ronak highlighting the need for a balance between cost, user-friendliness, and security in complex environments. 3) ** The ROI Conversation ** Ronak and Tim discussed the issue of enterprises having numerous unused tools and the challenge of balancing the adoption of new tools with the return on investment from existing ones. Tim emphasized the benefits of his company's tool, VOSS, which he says provides a complete solution for life cycle management, from onboarding and migration discovery to admin automation and analytics. Tim also highlighted the company's strategic partnerships with Cisco and Microsoft, as well as its global presence, which allows for better understanding of customer needs. 3) ** How is VOSS solving real-life customer problems ** Ronak and Tim discussed the benefits of using VOSS for Unified Communications and Digital Workplace Solutions. They also delved into the potential for automation in discovery, monitoring, and analytics. Tim highlighted the importance of understanding what users are deployed and their usage patterns to streamline costs and reduce errors during migration to cloud platforms. They also touched on the potential for cost optimization with VOSS's licensing module. In addition, Tim shared two case studies demonstrating significant cost savings for clients. The conversation ended with a discussion of work-life balance in the face of challenging jobs and the importance of maintaining motivation. 4) ** UC Market Trends and more. ** Tim and Ronak discussed the balance between personal and professional life, touching upon their work routines and how they maintain a healthy work-life balance. They also discussed the evolution of the Uc space and how Voss is adding value in this area. Tim speaks about VOSS product capabilities in terms of AI features, market trends, automation and analytics. Some Important Links for reference: https://www.voss-solutions.com/campai...https://www.voss-solutions.com/resour...https://www.voss-solutions.com/news/b... Links to Subscribe to my content: https://agarwalronak.com  / ronak-agarwal-14224494   Spotify https://bit.ly/46EJ34o Stitcher https://bit.ly/46VZDMP Google Podcast https://bit.ly/45FUIyn Itunes https://podcasts.apple.com/us/podcast... Please Like and Subscribe for more content!

In this podcast episode of the Market Trends and Solutions show, Ronak Agarwal and Aparna Nidhi talks about technologies related to Unified Communication, UCaaS, Video Conferencing (video, meeting rooms etc), Contact Center, Telecom Expense Management, hybrid work, Digital Transformation, AI/ML and Cloud. This podcast highlights on how a Knowledge Worker gains the necessary skills to scale up their game.

In this podcast episode “Who is in control of Management of an Organization's Meeting Rooms” of the Market Trends and Solutions show, Ronak Agarwal and Aparna Nidhi discusses potential shift in meeting room ownership from Facilities to IT.

In this podcast episode “Outsourcing Operations? How to create an ITIL based Solution” of the Market Trends and Solutions show, Ronak Agarwal and Aparna Nidhi shares their ideas, ways on creating an ITIL based Managed Services Solution for organisations who wish to outsource their IT operations.

In this podcast episode “How to manage Microsoft Teams Rooms” of the Market Trends and Solutions show, Ronak Agarwal and Aparna Nidhi discuss possibilities around managing a MTR (Microsoft Teams Rooms) proactively.

In this podcast episode “Limitations of Microsoft Teams Live Events” of the Market Trends and Solutions show, Ronak Agarwal and Aparna Nidhi discuss limitations on the MS Teams Live Event and the possibilities. Please also see my blog for more details. https://agarwalronak.com/its-important-to-understand-limitations-of-microsoft-teams-live-events/

In this podcast episode “Realizing Legacy UC Infrastructure with UCaaS Solution - DECT” of the Market Trends and Solutions show, Ronak Agarwal and Aparna Nidhi discusses how we can leverage IP Based DECT solutions instead of legacy ones with the current UC provider. Please see my blog for more details. https://agarwalronak.com/use-case-for-dect-in-microsoft-teams/ https://agarwalronak.com/spectralink-ip-dect-certified-for-microsoft-teams-using-sip-gateway/

In this podcast episode “E911 Kari's Law and Ray Baum's Act” of the Market Trends and Solutions show, Ronak Agarwal and Aparna Nidhi discuss US FCC E911 Laws and how to comply with them, especially on MS Teams. Please also see the blog for more details. https://agarwalronak.com/i-need-to-call-911-emergency-now/

In this podcast episode “Android vs Windows Microsoft Teams Rooms” of the Market Trends and Solutions show, Ronak Agarwal and Aparna Nidhi discuss the differences between Android and Windows Microsoft Teams Rooms. Please see my blog for more details. https://agarwalronak.com/android-vs-windows-which-is-the-better-option-for-microsoft-teams-rooms/

In this podcast episode “ What is the Role of a Presales Engineer” of the Market Trends and Solutions show, Ronak Agarwal and Aparna Nidhi talks about a “Day In a Life” of a presales engineer, roles and responsibilities.