Welcome to a new podcast on Agarwalronak.com Like-Minded Show.

Podcast Quick Recap

In this episode, Ronak Agarwal interviews Mrinal Rai, an industry veteran with over 16 years of experience in IT trends. They discuss topics like the digital workplace, the future of work, and end-user experience.

Takeaways

- The digital workplace encompasses the use of technology to create a personalized and efficient work environment for employees.

- Measuring the end-user experience is crucial for improving workplace solutions and achieving business outcomes.

- The trend in the digital workplace is towards verticalization, where technology is tailored to specific industries and business functions.

- The role of HR has evolved in the digital workplace, focusing on employee well-being and creating strategies based on feedback from IT.

- Chief People Experience Officers are emerging as leaders in the IT industry.

- Sustainability and diversity are becoming important areas of focus, with dedicated roles such as Head of Sustainability.

- AI is being used to improve end user services and drive business outcomes.

- Maintaining a balance between technology and the human element is crucial.

- ISG Global differentiates itself by ensuring that providers deliver on their promises.

- The industries being transformed the most are banking and financial services, healthcare, and education.

- Organizations should focus on defining their digital workplace strategy and leveraging AI technologies to add value and elevate their roles.

Keywords

#digitalworkplace #futureofwork #enduserexperience #ITtrends #research #analysis #workplacesolutions #challenges #experience #verticalization #businessoutcomes #ChiefPeopleExperienceOfficer #sustainability #diversity #AI #enduser #ISGGlobal #banking #financial #healthcare #education

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About Mrinal Rai

Industry Analyst with more than 16 years of experience covering key trends in IT services industry and thought leadership: He covers broad areas in digital technologies, transformation, service providers capabilities and IT services market. Author of vendor comparison reports, whitepapers, research articles, customized notes on related topics. Frequently quoted by media, he has also been quoted by key technology publications such as TechTarget, SHRM, CIODive, CMSWire and Dell Perspectives. He was the first runner-up for the 2023, Analyst of the Year in APAC award by IIAR.

About Ronak Agarwal

Ronak Agarwal is a Senior Digital Workplace Consultant leading Global Presales team and is based out of London, UK. He is a Blogger at agarwalronak.com, Podcaster on Youtube, Spotify and other leading Podcast Platforms and hosts a show called “Like-Minded”. He is also an ECB Certified Cricket Coach & A Spiritual Seeker.

Born and Raised in India and now living in London, Ronak Agarwal was a shy & introverted kid, who always thought of great potential for himself by serving others. At the age of 16, Ronak Agarwal left his home to study Science and Engineering. Ronak Agarwal always had a desire to achieve something entrepreneurial in nature but did not know how to do it. Then he gathered strength, felt motivated and opened his own restaurant in India. His interests led him into Stock Markets and now he is also sharing his Workplace Experience using Blogs and Podcasts at agarwalronak.com

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