Understanding PML's Communication with Patients.

The Patient Management Centre is where the team who get in touch with you about your appointment is based.

Hannah Pither from the PMC shares the different ways they’ll communicate with you and how you can be sure it is them contacting you.

You’ll hear a mock phone call demonstrating how call handlers assist patients through the booking process, explaining procedures, and making sure all patient preferences are addressed.

If you have any extra questions about your appointment or referral to PML you can get in touch with the team via the Physiological Measurements website physiologicalmeasurements.com