Physiological Measurements is an award winning provider of community non-invasive diagnostic services for the NHS. And if you’ve found this podcast, you’ve probably been referred to PML for an appointment by your GP. In this episode Charlotte Foster introduces you to the staff at the Shropshire head office of PML. You’ll hear from co-founder Jon Pither about the origins of the company, as well as members of the team who not only sort your appointment but also make sure everything at HQ runs smoothly.If you have any extra questions about your appointment or referral to PML you can get in touch with the team via the Physiological Measurements website physiologicalmeasurements.com

In this episode Charlotte takes you through the referral process from both a GP and PML perspective.You’ll hear from GP Dr Tim Breese who explains what he does when one of his patients needs a scan.And you’ll hear from PML’s Jon Pither about what happens once a referral is received - sharing the admin and triaging processes to make sure everything goes smoothly and effectively for your appointment. If you have any extra questions about your appointment or referral to PML you can get in touch with the team via the Physiological Measurements website physiologicalmeasurements.com

The Patient Management Centre is where the team who get in touch with you about your appointment is based. Hannah Pither from the PMC shares the different ways they’ll communicate with you and how you can be sure it is them contacting you. You’ll hear a mock phone call demonstrating how call handlers assist patients through the booking process, explaining procedures, and making sure all patient preferences are addressed.If you have any extra questions about your appointment or referral to PML you can get in touch with the team via the Physiological Measurements website physiologicalmeasurements.com

In this episode we’re finding out what you can expect at your scan appointment. Charlotte chats with sonographer Humera Faisal who takes you through what happens during a typical ultrasound scan. We cover some of the ways you as a patient are made to feel comfortable during the appointment as well as how you can best prepare yourself for the scan.If you have any extra questions about your appointment or referral to PML you can get in touch with the team via the Physiological Measurements website physiologicalmeasurements.com

You’ve had your scan, so what happens next? In this episode Charlotte explores the next steps after your scan, all the way from receiving your results to understanding their implications. You’ll hear again from Hannah Pither at the patient management centre about their role and protocols for ensuring results reach your GP promptly and securely. Then GP, Dr. Tim Breese explains why it’s key your results are delivered to you by your GP and not  PML.If you have any extra questions about your appointment or referral to PML you can get in touch with the team via the Physiological Measurements website physiologicalmeasurements.com

Your data and personal details are hugely sensitive and keeping that information protected is more important than ever.In this episode you’ll hear from Niall Wales, the IT lead at PML who explains how your data is kept secure using encryption,  rigorous security protocols and ongoing training for everybody at PML. If you have any extra questions about your appointment or referral to PML you can get in touch with the team via the Physiological Measurements website physiologicalmeasurements.com

Patient feedback plays a vital role at PML. And if you do have comments about your experience it’s Coral Whynes who you’ll speak to about it.Coral is passionate about taking feedback and making sure it directly influences policy and process changes within the organisation, ensuring continual improvements in service quality.Plus, Coral shares PML’s commitment to environmental sustainability, highlighting their initiatives to reduce their carbon footprint and maintaining environmentally friendly practices.If you have any extra questions about your appointment or referral to PML you can get in touch with the team via the Physiological Measurements website physiologicalmeasurements.com