Building a Culture of Innovation: Leading Change at Tampa General Hospital

Healthcare technology is advancing quickly, and those who innovate will lead the way.

In this episode, Scott Arnold, Executive Vice President and Chief Digital and Innovation Officer at Tampa General Hospital, shares how his team leverages cloud technology, cybersecurity, and artificial intelligence to improve patient care and streamline operations. Scott offers insights into how these tools are transforming healthcare while staying focused on delivering better outcomes for both patients and providers.

Scott also discusses strategies for Healthcare IT leaders aiming to lead digital change while keeping patient needs front and center.

Learn more about Healthcare IT Leaders.

Key takeaways from this episode:

• Scott Arnold and the team at Tampa General Hospital are transforming healthcare operations by using AI to enhance patient care and simplify administrative tasks.
• By adopting cloud technology, they’re improving system flexibility and reducing costs, allowing the hospital to scale while maintaining secure data management. This shift ensures a more efficient and adaptable infrastructure.
• With a strong focus on cybersecurity, Tampa General regularly brings in external auditors to assess and strengthen its security measures. This proactive approach helps protect patient data and builds confidence among both staff and patients.

Jump into the conversation:

(00:00) Introducing Scott Arnold

(03:13) Fostering a culture of psychological safety to encourage innovation

(05:23) The challenges of healthcare scheduling and financial navigation

(06:13) Results from Tampa General's experience improvement initiatives

(07:24) The role of AI in Tampa General's operations and governance

(09:36) Tampa General's partnership with Nuance for AI-powered ambient listening technology

(12:29) Tampa General's partnership with Palantir for analytics and care coordination

(16:53) Cybersecurity strategies and proactive threat hunting at Tampa General

(18:44) Tampa General's growth and expansion plans for the next 3–5 years

(20:14) Insights from the recent Epic UGM conference on AI and innovation