In today’s multicultural workplace, being able to adjust our personal communication styles - as quickly as we shift from meeting to meeting - is key to being an effective manager.
In this episode, Ting and Dr Catherine trade ‘war’ stories on the frustrations that inevitably arise from a mismatch in cultures… whether that’s investigating an issue with the team, pushing back on project scopes with clients, or how culture unconsciously dictates how we give and receive feedback (and if this was catered for in ‘the sandwich’ coaching method!).
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