6. A first taste of Europe

Season 2 kicks off its first episode with tales from Ting’s time travelling around Europe.  From boarding the plane at Changi Airport to shopping for presents at a Swiss night market, Ting shares stories about various interactions with locals as Dr Catherine walks her through the cultural concepts that account for her observations and experiences.  Hear about how national culture inevitably shows up in business and affect customer experience, why cultural intelligence should be part of customer service training, and how to make travelling out of one’s comfort zone a little bit less intimidating… Give us 5 stars or leave us a comment, question or feedback. We'll be happy to hear from you. Enjoy the show!