BBY Show S5 Ep8: Building flow into your customers' experience

Welcome to Building Brand You™, the podcast that helps you accelerate your success by unlocking your greatest asset – you.

KEY TAKEAWAYS:

"You're buying from me, and I'm buying from you, and we're all buying from each other. Businesses and our ecosystem can tap into a portion of that flow" - Hendrith Vanlon Smith Jr.

Understanding the customers' problems builds flow with your business and with them.

There is something at the heart of understanding what the customer's problem truly is to understand the flow that will actually work for them.

Now is the time to start thinking about how we create the right flow with the people, and the customers that deal with our business.

RESOURCES MENTIONED:

The Wealth Reference Guide: An American Classic by Hendrith Vanlon Smith Jr -
https://www.amazon.co.uk/Wealth-Reference-Guide-American-Classic/dp/172339257X

ABOUT THE HOST:

Kym Hamer is an international business coach, serial entrepreneur, and the creator of Building Brand You™, a methodology helping organisations, teams and individuals to build visibility and reputational rigor as essential building blocks for delivering sustained business value. In 2020, she was nominated as one of the Top 100 Women in B2B Leadership influencers, and in 2021 as one of the Top 50 in Change Management and Top 30 in Marketing, Mindset/Mental Health and Top 10 in Entrepreneurship, by Thinkers360, the world’s first open platform for thought leaders.

Kym is Founder & CEO of Artemis Futures International, a Founding Board Member of the Customer Experience & Service Association Middle East & Co-founder of CXSA Group Ltd. as well as a member of the Professional Speaking Association UK and the Strategy Faculty of Homeward Bound Projects, a global initiative reaching 1.8 billion people that is equipping women in STEMM to lead and shape the future of our planet.

In between all of these things, you'll find her curled up in a corner with her nose in a book.

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HOSTED BY: Kym Hamer

DISCLAIMER:

The views, information or opinions expressed during the Building Brand You™ podcast series are solely those of the individuals involved and do not necessarily represent any other entities, agencies, organisations, or companies. Building Brand You™ is not responsible and does not verify for accuracy of any of the information contained in the podcast available for listening on this site. The primary purpose of this podcast is to educate and inform. This podcast does not constitute legal advice or services.

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