Pandemic, peak and 2021 retail predictions. In this interview, Andy Hill (Sorted) has an honest chat with Julia about the state of CX, including:

• The people power behind moving all Party Delights European distribution into a German hub in a matter of days.
• How customers are spending less, but buying more often – and what that means for fulfilment.
• How customer expectations can be managed, and delivery promise protected, by agile order cut-offs and delivery options.

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