Episode 60 - Laura Rodgers (NatWest Group)

Customer Insight Leader podcast

16-09-2022 • 43 mins

For episode 60 I am joined by Laura Rodgers who is Head of Performance Insights for NatWest Group, one of the major banks here in the UK. She has worked within Royal Bank of Scotland (which became part of NatWest Group) for over 16 years, holding management roles responsible for data & wide range of Business Intelligence and reporting services. She also describes herself as passionate about championing diversity and inclusion within the data and technology communities.

During our conversation, Laura shares her background and how a grounding in IT & Data Engineering set her up for success in later roles. We also explore how the work of a BI or Reporting team can be so much more interesting & motivating than you might realise. Along the way, Laura shares her tips for introverts, those lacking confidence & those at the start of their data careers.

We also extend the conversations that we have had about diversity in previous podcast episodes. In this conversation, Laura shares what she has experienced that helped support and get the best out of Neuro Diverse members of her team. We learn about the importance of empathy, curiosity & treating every person as an individual. Not an easy job when you lead 170 people. Well worth other BI leaders hearing & considering for their teams.