If he's said it once, he's said it a thousand times: customer service ain't what it used to be. That's how Jeremy Bradley feels and he explains why being a customer is so exhausting nowadays. He also says he understands why people are losing their minds when they endure a bad "customer experience" with employees or a business. JB talks about a trying two hours of being a customer and how it made him not want to deal with any companies for a long time. Later, when it comes to customer service, is tipping getting out of hand? He's talked about it on the show before but now JB understands why consumers are getting offended about being asked for tips in more and more places.