The Buyer's Guide: Questions to ask to ensure the best IT support for your business

In today's episode, we're taking a meta look at the world of IT support and discussing the important questions you need to ask before selecting a potential new IT supplier.

Whether you're a small business looking to upgrade from your local one-person provider or a growing company in need of more robust IT support, this episode is for you.

We'll discuss the crucial factors to consider when choosing an IT supplier, such as accreditations, experience, and industry knowledge.

Keep scrolling if you want to get your free copy of the episode's related Buyer's Guide download!

If you're new, welcome to Techcess, the show that helps you get the best out of the technology in your business.

I'm Mark Riddell, host of the Techcess podcast.

With the IT support industry lacking regulation, it's crucial to do your research and not fall for a sales pitch.

So in this episode I'm aiming to provide you with some serious insight and a list of questions to help evaluate whether an IT company is the right fit for your business.

From response times to proactive measures, we'll cover it all.

So, if you're ready to do some shopping for a new IT support provider, or simply want to confirm whether your current one is ticking all the boxes to be a perfect partner for your company's needs, make sure you listen in to this insightful episode of Techcess!

Addressing Common Challenges around understanding IT roles and responsibilities

In this episode we're giving you a sneaky piece of insight into the challenges businesses face when managing technical roles they may not fully understand.

In particular, we talk about the quite common issue of IT employees that are working in house within a company appearing busy without tangible outcomes, stressing the need to ascertain the workload of an IT team.

The episode offers insights into assessing the size of an IT team based on the number of computers and staff to determine if it aligns with the business's needs.

Balancing IT support and business resilience

The episode also sheds light on the often-overlooked aspect of IT support until a problem arises.

It emphasises the importance of IT professionals staying up to date with industry knowledge and accessing best practices.

Mentioning alternative solutions like moving data to the Cloud for better backup and accessibility, the episode highlights the significance of making wise investments in IT infrastructure to ensure business resiliency.

What you'll learn from listening to this episode of Techcess

• The important considerations and questions to ask when choosing a new IT supplier.
• The need to research and evaluate potential suppliers to ensure they have the right accreditations and experience.
• A list of questions to help determine if an IT company is the right fit, covering topics such as response time, proactive measures, account management, and adapting to changing business needs.
• The importance of being skeptical, asking difficult questions, and staying informed about certifications and qualifications.
• The partnership between a business and its IT supplier and the benefits of outsourcing IT support.
• Download the free guide on buying IT services so you can become more knowledgeable in the process.

Timestamped Summary:

[00:00:00] Outsourced IT support: questions to ask.

[00:05:01] Move data to Cloud for business resilience.

[00:06:57] Old technology hinders...