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For any queries, email on contact@agarwalronak.com **Listen to Ronak Agarwal on: https://agarwalronak.com/excited-to-launch-our-podcasts-videos-on-spotify-and-youtube/

Spotify: https://podcasters.spotify.com/pod/show/agarwalronak

Google Podcast: ⁠

https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9kYjdhZWEwMC9wb2RjYXN0L3Jzcw

Itunes:

https://podcasts.apple.com/us/podcast/market-trends-and-solutions/id1680615191

Amazon Music:

https://music.amazon.co.uk/podcasts/6a35c3f2-3801-422a-8446-5a4a87db16ea/market-trends-and-solutions **Podcast Summary Kevin and Ronak had an exiting conversation on UCaaS/ CCaaS experience and discussed topics ranging from: 1) Governance, Risks, and Adapting to New Tech: A Conversation on UC Space 2) Cloud Computing and AI in Finance: Security, Cost, and Experience 3) Goals, Technology, and Flexibility in Organizations 4) Unified Communication Vendor Discussion 5) Tech Companies' Strategies vs. Microsoft's Dominance 6) Customer Experience Metrics and Future AI Role 7) Collaboration Challenges and Tailoring Services #unifiedcommunications #contactcenter #experience **Podcast Chapters: 0:00 Podcast Summary 1:10 Kevin Introduction 5:35 Typical Challenges for a Banking customer to move to cloud? 9:25 UCaaS and CCaaS Trends 15:10 How has Technology Impacted Remote Work 25:10 Discussion on Leading UCaaS/CCaaS Vendors 38:43 Best Practices for Selecting the Right UCaaS/CCaaS Vendor 42:45 What is Experience Management and How do you measure it? 47:12 Conclusion **About Kevin Monterio Kevin is an electrifying technology visionary, passionately at the forefront of AI, CCaaS, and the revolution in customer and employee experience tech. With a deep well of expertise in the cutting-edge realm of AI-enhanced Cisco/Microsoft/Zoom Unified Communications and Networking, he's the maestro of transformative dialogues with the upper echelons of leadership. Kevin doesn't just navigate the future of tech; he builds it, fostering unshakable trust and spearheading groundbreaking innovations that captivate and inspire. **About Ronak Agarwal An enthusiast technical blogger, speaker, writer and have an interest in learning & sharing new capabilities. I work as a Digital Workplace Consultant, with a primary focus on Microsoft Teams, Cisco Telephony, Zoom, Office 365, Azure. Like to talk about #FutureOfCollaboration #AgileManagedServices #AI, #UCAAS #WorkplaceTransformation #HybridWorkplace #WXC #TimeManagement #Productivity Professionally, I am an Experienced Digital Communication and Workplace Transformation Consultant. Total Experience of over 11 years. Currently leading a UC Presales Team and based out of London, UK ****Follow Ronak Agarwal on Social Media Handles: LinkedIn: ⁠https://www.linkedin.com/in/ronak-agarwal-14224494/⁠

Youtube: ⁠https://www.youtube.com/@agarwalronak7⁠

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Website: ⁠https://agarwalronak.com⁠⁠ Please Like and Subscribe for more content! Please feel free to suggest topics and speaker names in the comments! Thanks for Watching!