Behavioural science has made a major impact on important issues over the past decade, such as antimicrobial resistance, educational attainment, and sustainability. But it’s also clear that applied behavioural science needs to evolve to fulfil its true potential. BIT has just published A Manifesto for Applying Behavioral Science - a landmark guide to the future of applied behavioral science. This Manifesto takes a clear-eyed look at challenges facing the field and offers 10 proposals to address them: Use behavioral science as a lens that can help us see all issues better, rather than as a tool for limited challenges.Build behavioral science into the design of organizations’ standard processes, to give it scale and sustainability.Step back, understand the system, and use behavioral science to make targeted changes that lead to wider results.Improve randomized controlled trials to better deal with the complexity of the real world.Approaches successful in one context can fail in another – find out why, and how we can adapt them better.  Don’t just think about biases in behavior – aim for practical theories that offer reliable ways of solving real-world problems.Predict what people will do, confront when you were wrong, and change your views accordingly. Be humble about what you know, more curious about why people do things, and help others use behavioral science to improve their own lives. Use data science to identify, understand and reduce inequities.Be realistic – recognize that behavioral scientists always bring their own values to whatever they do, and help the field to broaden its range of perspectives.In this episode of Inside The Nudge Unit the Manifesto's author and Managing Director of BIT in the Americas, Michael Hallsworth, takes to the streets of New York City to explain more about what point 3, the importance of 'understanding the system' means in the context of behavioural science. The journey will take him from Times Square to Governors Island, discussing oysters, pedestrian crossings, plastic bags and much more. The full Manifesto for Applying Behavioural Science is available now for free on our website at www.bi.team. This episode was recorded in and around New York City by Sabeena Singhani. Our thanks to Pete Malinowski of the Billion Oyster Project and Rebecca Taylor of the University of Sydney for kindly agreeing to be interviewed. Inside The Nudge Unit is a production of the Behavioural Insights Team. Editing and sound design is by Andy Hetherington of Studio Gibbon: https://www.facebook.com/thestudiogibbon/   Producer is Rich O’Brien https://open.spotify.com/playlist/1m3zn3SHmMh3vuR13hkLCP?si=88ed700f455c4dc4

UK Government data shows that the great majority of people are concerned about climate and supportive of Net Zero by 2050. However new research in BIT's new report 'How to build a Net Zero society' finds that most people find it hard to make more sustainable choices in their own lives, despite 9 in 10 wanting to do so. They want to see strong leadership from government and business to make green choices easier.  Moreover, these high levels of public support aren't just in the abstract - there are big majorities in favour of a whole host of specific policy recommendations, including many often deemed more controversial. For example 60% support frequent flyer levies, 74% higher prices on unsustainable consumer goods, 76% pedestrianised town centres, and 53% a carbon tax on meat. The public are more enthusiastic still for a range of supportive policies such as interest-free loans for home improvements (88%), eco-labels on products (83%) and a simplified recycling (93%) system. People are up for getting Net Zero and are willing to do their bit and they are clamouring for help from government and business. This episode of Inside The Nudge Unit features BIT's Head of Sustainability Toby Park and Andrew Schein and Izzy Brennan from the team discussing how to close this gap between public appetite and available opionts. There are lots of actions and policies that can be implemented that are backed by compelling evidence but too often the sustainable choice is hard, very hard, or completely opaque. Listen to Toby, Andrew and Izzy as they explore how to remove these barriers and frictions so that instead it's the sustainable choices are the ones that are clear and easy. More information: The report 'How to build a Net Zero society' including the new research from the team discussed in this episode is available to download at: https://www.bi.team/publication/how-to-build-a-net-zero-society   Inside The Nudge Unit is a production of the Behavioural Insights Team   Editing and sound design is by Andy Hetherington of Studio Gibbon: https://www.facebook.com/thestudiogibbon/   Producer is Rich O’Brien https://open.spotify.com/playlist/1m3zn3SHmMh3vuR13hkLCP?si=88ed700f455c4dc4

Inside The Nudge Unit is a podcast from The Behavioural Insights Team. In Episode 13 we talk to Dr Mark Friedberg and Rebecca Oran from the non-for-profit health insurer Blue Cross Blue Shield Massachusetts. Over the last two years, they have worked with BIT to create a successful Nudge Unit that has run around 60 interventions to improve health and healthcare. Many thousands of people have been reached by this work.  But how did they go about it? And what lessons does this work offer for other organisations who are looking to set up their own dedicated behavioural science functions? To find out more, Mark and Rebecca are joined by Scott Young, BIT’s Private Sector lead and Michael Hallsworth, BIT’s Managing Director for the Americas. Together, they cover: How to convince senior leadership in the value of behavioural scienceBuilding wider engagement and overcoming scepticismThe need for an internal championHow to broaden the use of behavioural insights beyond the initial wins    More information: Health Affairs article on the BCBSMA and BIT project: https://www.healthaffairs.org/do/10.1377/forefront.20220520.237283 Inside The Nudge Unit is a production of the Behavioural Insights Team   Editing and sound design is by Andy Hetherington of Studio Gibbon: https://www.facebook.com/thestudiogibbon/   Producer is Rich O’Brien https://open.spotify.com/playlist/1m3zn3SHmMh3vuR13hkLCP?si=88ed700f455c4dc4

Inside The Nudge Unit is a podcast from The Behavioural Insights Team. Episode 12 looks at recent work from the team in the areas of road safety, online fraud, conflict resolution and synthetic data. Over the past decade, car crash death rates in the US for pedestrians rose by 36%, even as death rates fell for drivers and passengers. Over a third of San Francisco’s traffic deaths are caused when drivers make left turns and don't see the person in the crosswalk.  BIT’s Lis Costa is joined by Maximillian Kroner from our US office to discuss a pilot study conducted by BIT on the roads of San Francisco that reduced average speeds of cars approaching potentially dangerous turns by 17%.  If you’re not familiar with the concept of synthetic data you are not alone but its potential in the fields of behavioural science and policy research is considerable. BIT’s Head of Data Science and Technology Dr Paul Calcraft spoke to BIT’s Aisling Colclough to explain more. Boko Haram in Nigeria has been conducting a violent campaign against the authorities for many years but increasingly members are turning away from the militant group, expressing remorse and asking to rejoin the society they were previously terrorising. BIT’s Dr Antonio Silva talks about the work the team have been doing to help with this reconciliation and reintegration challenge. Finally this episode of Inside The Nudge Unit features a project from BIT France looking at how to help protect people from the ever present risk of online fraud. This project was run with and financed by the DITP - France’s Département for Public Transformation. Tom McMinigal from BIT France speaks to BIT’s Andrew Schein about his experience pretending to sell coffee machines through a fake online scam to help teach people how to avoid the actual ones.  More information can be found on our website www.bi.team: Road safety: https://www.bi.team/blogs/dangerous-left-turns-slow-by-17-in-traffic-study-leveraging-behavioral-science/ Synthetic data: https://www.bi.team/blogs/accelerating-public-policy-research-with-easier-safer-synthetic-data/ Peacebuilding: https://www.bi.team/blogs/can-mass-media-reduce-violent-conflict/ Online fraud: https://www.modernisation.gouv.fr/publications/comment-mieux-proteger-le-consommateur-des-fraudes-lachat-en-ligne-la-ditp-mobilise   Inside The Nudge Unit is a production of the Behavioural Insights Team Editing and sound design is by Andy Hetherington of Studio Gibbon: https://www.facebook.com/thestudiogibbon/ Producer is Rich O’Brien https://open.spotify.com/playlist/1m3zn3SHmMh3vuR13hkLCP?si=88ed700f455c4dc4

In the second of a two-part climate change special, BIT’s Head of Energy & Sustainability, Toby Park, sits down with Cambridge University’s Professor Theresa Marteau, Moira Nicolson from the Cabinet Office and Valentine Quinio from the Centre for Cities to unpick three of the biggest areas we need to decarbonise to reach Net Zero by 2050: Food, Transport and Energy. We know we cannot achieve Net Zero without behaviour change - the question is, how we can make it happen and devise effective solutions to decarbonise the way we produce and eat food, the way we travel and the way we heat and power our homes.  Our guests discuss the barriers that prevent us from eating more sustainably, uptaking public transport and electric vehicles and switching to green energy suppliers; and the potential levers we can use to change the behaviours of individuals, corporations and governments. Credits: Production and editing by Andy Hetherington Music by Rich O’Brien https://open.spotify.com/playlist/1m3zn3SHmMh3vuR13hkLCP?si=88ed700f455c4dc4

In the first of a two-part climate change special, BIT’s Lis Costa sits down with Nobel Prize Winner Professor Richard Thaler, Cambridge University’s Lucia A. Reisch and BIT CEO and founder Professor David Halpern to answer one big question ahead of the COP26 UN Climate Change Conference: Can we Nudge to Net Zero? According to the Paris Agreement’s: Sixth Carbon Budget, in order to reach net zero carbon emissions by 2050, a 63% reduction in future emissions is required over the next decade or so. This is no mean feat! Such reductions will require substantial changes to our behaviour including the adoption of new technologies such as eco-friendly heating systems, and the reduction of our reliance on high carbon-footprint transportation systems such as flights and diesel cars. Our guests discuss how this behaviour change can be achieved; the psychological biases and barriers that stand in our way; and the role that corporations and government must play to make climate-friendly behaviours tenable.  So, can we Nudge to Net Zero? Listen to find out!   Credits: Production and editing by Andy Hetherington Music by Rich O’Brien https://open.spotify.com/playlist/1m3zn3SHmMh3vuR13hkLCP?si=88ed700f455c4dc4

On Christmas Eve December 2020, the World Health Organisation named Antimicrobial Resistance (AMR) and health inequities as 2 of the 10 global health threats to track in 2021. In 2019, we worked with the Health Quality and Safety Commission (HQSC) and PHARMAC to see how we can tackle both in Aotearoa New Zealand. The results of this work have just been published in the New Zealand Medical Journal, so we wanted to dedicate this episode of Inside the Nudge Unit to it.  Peer-reviewed articles allow us to present the rigorous work that goes into running a Behavioural Insights (BI) project. However, journal articles often remove the work from its broader context and leave little space for describing the tribulations that go into running BI trials. In this episode, we cover the story of how the trial developed, and how it built on our earlier work in the UK and the work done by the Behavioural Economics Research Team in the Australian Department of Health (BERT) and the Behavioural Economics Team of the Australian government (BETA).  We discuss how health inequities in Aotearoa New Zealand meant that we couldn’t just copy the letters used in the UK and Australia, and take a quick detour into the replication crisis. You’ll hear from Michael Hallsworth, who led the work in the UK, Janice Wilson, the CEO of the HQSC, Rawiri Jansen, a GP and member of the project's working group, and Nathan Chapell, who developed the letters we used in the project.  Further reading If you would like to read more about health inequities in New Zealand, you can read the paper mentioned by Rawiri Jansen here, as well as its follow up here. You can also read about the follow up to the UK study here, and the follow up to the Australian study here.  If you are interested in learning more about the replication crisis, we would recommend this article. And if you would like to learn more about issues related to generalising studies from one area to another, we recommend you read this. Chapter 5 of Behavioral Insights, which was co authored by Michael Hallsworth (along with Elspeth Kirkman) also gives an overview of the issues discussed.  Thanks to the large team of people who were involved in the project, especially Janice Wilson, Catherine Gerard, Richard Hamblin, Carl Shuker, Janet Mackay, Rawiri McKree Jansen, Richard Medlicott, Aniva Lawrence, Sally Roberts, Jan White and Leanne Te Karu.  Music by Rich O’Brien https://open.spotify.com/playlist/1m3zn3SHmMh3vuR13hkLCP?si=e9e2193372664b6b Production by Alex Gyani.  Editing by Pixelife Studios.

In this latest episode of Inside The Nudge Unit BIT’s Aisling Colclough and Lis Costa look at two more major areas of work by the team around the world. First they are joined by colleagues Dr Vera Newman and Monica Wills Silva to explore BIT projects in Australia and Latin America looking at the role behavioural insights can play in helping reduce sexual harassment and violence against women on university campuses and in the home. Secondly Nida Broughton and Ravi Dutta-Powell join Lis and Aisling to discuss their recent thought leadership work on how applying a behavioural and experimental lens to economic policy-making can bring substantial benefits to all. The 2019 report referred to by Monica on applying behavioral insights to Intimate Partner Violence in Latin America and the Caribbean is available here: https://www.bi.team/publications/applying-behavioral-insights-to-intimate-partner-violence/ You can find out more about the work discussed in Australia on encouraging bystanders to sexual harassment to take action here: https://www.bi.team/blogs/how-to-stop-sexual-harassment-as-a-bystander/ BIT has also been doing some similar work in Bangladesh on reducing sexual harassment on public transport which you can read about here: https://www.bi.team/blogs/nudging-bystanders-to-fight-sexual-harassment-isnt-easy-but-could-make-perpetrators-think-twice/ and download the full report here: https://www.bi.team/publications/nudging-bystanders-to-combat-sexual-harassment-in-bangladesh/ The two reports discussed by Nida and Ravi are available here: The Behavioural Economy - 10 evidenced-based strategies for policymakers, regulators and researchers: https://www.bi.team/publications/the-behavioural-economy/ Making Markets Better - A policy manifesto for Aotearoa New Zealand and Australia: https://www.bi.team/publications/marking-markets-better/   Credits: Production and editing by Andy Hetherington Music by Rich O’Brien https://open.spotify.com/playlist/1m3zn3SHmMh3vuR13hkLCP?si=88ed700f455c4dc4

In this episode of Inside The Nudge Unit, BIT’s Lis Costa and Aisling Colclough look at two major pieces of work by the team. Firstly there is a discussion with Carolina Toth from BIT’s New York office who has been working with mayors across the US on how to engage with people who are cautious or unwilling to get a COVID-19 vaccine when they become eligible. With many from the communities hardest hit by the virus in the US, there has been an urgent need for effective messaging to ensure broad acceptance and uptake of the vaccine. Carolina explains how the team set out to understand the issues at play in this important area and how they developed strategies that would be welcomed and effective.   Further reading on this project on the BIT blog in English here:  https://www.bi.team/blogs/four-messages-that-can-increase-uptake-of-the-covid-19-vaccines/   And in Spanish here: https://www.bi.team/blogs/cuatro-mensajes-que-pueden-motivar-la-vacunacion-contra-el-covid-19/   Next Aisling and Lis are joined by Laura Litvine and Violette Gadenne from BIT France to talk about how they worked with the French Government to promote a more sustainable and circular economy by encouraging people to repair rather than replace tech products. The Government has developed a ‘repairability index’ for electronic goods in France and brought in BIT to look at how to build public awareness and engagement with the concept. It’s a fascinating project with implications for sustainability and technology across the world.    Further reading can be found on the BIT blog in French here: https://www.bi.team/blogs/du-mal-a-resister-a-la-tentation-du-black-friday-quel-meilleur-jour-pour-penser-a-reparer-plutot-que-remplacer/   And in English here:  https://www.bi.team/blogs/feeling-the-black-friday-impulse-try-repairing-not-replacing/ Jargon busting Some terms mentioned in this episode that might not be familiar to all listeners:   Randomised control trials (RCTs) - In the context of BIT’s work, RCTs in public policy are a method of testing and evaluating interventions. They were first developed in medical research but have since been used in many areas of social policy as well. They are generally considered to be at the top of the evidence hierarchies used by the UK Government’s What Works Network, although not without controversy at times. They involve randomly allocating people to a treatment or a control group and then assessing their outcomes. If you would like to know more about RCTs and how to use them you can read our short paper on them: Test, Learn, Adapt.   BIT’s Predictiv platform - BIT’s proprietary testing platform - bi.team/bi-ventures/predictiv/   Credits: Edited by Andy Hetherington Music by Rich O’Brien https://open.spotify.com/playlist/1m3zn3SHmMh3vuR13hkLCP?si=88ed700f455c4dc4

The second and final part of a very special episode of Inside the Nudge Unit, recorded to tie in with the recent 10 year anniversary of the Behavioural Insights Team. Join our CEO, Professor David Halpern, with the founders and pioneers of behavioural economics, Professor Richard Thaler, Professor Cass Sunstein and Google’s head behavioural scientist Dr Maya Shankar, discussing how ‘nudge’ has evolved over the last decade and where the science of human behaviour is headed next.  Richard Thaler is the Charles R. Walgreen Distinguished Service Professor of Behavioral Science and Economics at the University of Chicago Booth School of Business and the 2017 recipient of the Nobel Memorial Prize in Economic Sciences for his contributions to behavioural economics. He has been at the forefront of research into psychology of decision-making and economics for over two decades and is the co-author of the international best seller Nudge: Improving Decisions about Health, Wealth, and Happiness in which the concepts of behavioural economics are applied to tackle many of society’s biggest problems.  As well as being co-author of the best-seller Nudge, Cass Sunstein is the founder and director of the Program on Behavioral Economics and Public Policy at Harvard Law School and Chair of the World Health Organization’s technical advisory group on Behavioural Insights and Sciences for Health. From 2009 to 2012, he was Administrator of the White House Office of Information and Regulatory Affairs, and served on President Barack Obama’s Review Board on Intelligence and Communications Technologies and on the Pentagon's Defense Innovation Board.  Maya Shankar is Google’s Global Director of Behavioral Economics and joined Cass Sunstein as a Senior Advisor within the Obama White House administration where she founded and served as Chair of the White House's Behavioral Science Team — a team of scientists charged with improving public policy using research insights about human behavior. Maya completed a post-doctoral fellowship in cognitive neuroscience at Stanford after receiving a Ph.D. from Oxford on a Rhodes Scholarship and a B.A. from Yale in cognitive science.  To learn more about BIT's first and next 10 years, go to www.bi.team/bit10. You can find every other episodes of Inside The Nudge Unit at www.bi.team/our-work/podcast-inside-the-nudge-unit and keep up to date with all our latest insights on Twitter @B_I_Tweets.   Further reading Nudge is available to buy as paperback or e-book on Amazon https://www.amazon.co.uk/Nudge-Improving-Decisions-Health-Happiness/dp/0141040017   Read more about Maya Shankar’s work on behavioural science at her website https://mayashankar.com/bio   Check out Richard Thaler’s Nobel Prize winning work here https://www.nobelprize.org/prizes/economic-sciences/2017/thaler/biographical/   Credits  Editing by Andy Hetherington Music by Rich O’Brien

Part 1 of a very special episode of Inside the Nudge Unit, recorded to tie in with the recent 10 year anniversary of the Behavioural Insights Team. Join our CEO, Professor David Halpern, with the founders and pioneers of behavioural economics, Professor Richard Thaler, Professor Cass Sunstein and Google’s head behavioural scientist Dr Maya Shankar, discussing how ‘nudge’ has evolved over the last decade and where the science of human behaviour is headed next.  Richard Thaler is the Charles R. Walgreen Distinguished Service Professor of Behavioral Science and Economics at the University of Chicago Booth School of Business and the 2017 recipient of the Nobel Memorial Prize in Economic Sciences for his contributions to behavioural economics. He has been at the forefront of research into psychology of decision-making and economics for over two decades and is the co-author of the international best seller Nudge: Improving Decisions about Health, Wealth, and Happiness in which the concepts of behavioural economics are applied to tackle many of society’s biggest problems.  As well as being co-author of the best-seller Nudge, Cass Sunstein is the founder and director of the Program on Behavioral Economics and Public Policy at Harvard Law School and Chair of the World Health Organization’s technical advisory group on Behavioural Insights and Sciences for Health. From 2009 to 2012, he was Administrator of the White House Office of Information and Regulatory Affairs, and served on President Barack Obama’s Review Board on Intelligence and Communications Technologies and on the Pentagon's Defense Innovation Board.  Maya Shankar is Google’s Global Director of Behavioral Economics and joined Cass Sunstein as a Senior Advisor within the Obama White House administration where she founded and served as Chair of the White House's Behavioral Science Team — a team of scientists charged with improving public policy using research insights about human behavior. Maya completed a post-doctoral fellowship in cognitive neuroscience at Stanford after receiving a Ph.D. from Oxford on a Rhodes Scholarship and a B.A. from Yale in cognitive science.  To learn more about BIT's first and next 10 years, go to www.bi.team/bit10. You can find every other episodes of Inside The Nudge Unit at www.bi.team/our-work/podcast-inside-the-nudge-unit and keep up to date with all our latest insights on Twitter @B_I_Tweets.   Further reading   Nudge is available to buy as paperback or e-book on Amazon https://www.amazon.co.uk/Nudge-Improving-Decisions-Health-Happiness/dp/0141040017   Read more about Maya Shankar’s work on behavioural science at her website https://mayashankar.com/bio   Check out Richard Thaler’s Nobel Prize winning work here https://www.nobelprize.org/prizes/economic-sciences/2017/thaler/biographical/   Credits  Editing by Andy Hetherington Music by Rich O’Brien

The Behavioural Insights Team have spent the last 10 years developing solutions that are informed by behavioural science. These insights do not emerge overnight. Instead, they are grounded in a firm understanding of the systems in which we operate. Reading academic (or policy) papers is an important step to developing evidence based interventions, but it will only get you so far if you want to understand the context in which you want to implement an intervention. Instead, we argue that you need to leave the office and try to experience the context as closely as you can, either by directly experiencing it, or by directly speaking to the people that do.  To try to convince you that you should step away from your desk, we’ve created a podcast which we think will give you a much better sense of why you can’t read your way out of a complex policy problem.  In this podcast, Alex Gyani and Rory Gallagher from BIT’s Sydney office speak to Zoe Powell, Saul Wodak, Allison Wong, Edwina Crawford and Sophie Munro about their experiences of going out into the field and some of the insights they took from that process. We’ll describe projects that have tackled domestic violence, unemployment and the health and safety of gig economy workers. If you want to know more about those specific projects, just follow the links posted in this description.    We cover lots of projects in this podcast. This work has been designed with and funded by a wide range of organisations. In particular, we would like to acknowledge and thank: The NSW Behavioural Insights Unit, the NSW Aboriginal Services Unit within the NSW Department of Justice (for the work on reducing domestic work in NSW)The NSW Government’s Centre for Work Health and Safety (for the work on Food Delivery Workers in NSW)The JobCentre Plus teams in Essex, UK (for the work on employment in the UK)And the Customer Experience and Design, and Trial Design Evaluation teams in the NZ Ministry for Social Development (for our ongoing partnership) We apologise to anyone we have omitted and thank all our partners who have helped inform and evolve our Explore work.   Note: that this podcast describes the court processes involved in domestic violence cases. While no acts of violence are described in the podcast, if you are affected by domestic violence or abuse, there are a number of services you can reach out to.    Australia:  Call 000 if you are in immediate danger. To access 24/7 counselling and support call 1800RESPECT on 1800 737 732. New Zealand: Call 111 if you are in immediate danger. Call 0800 456 450 free from any phone, 9am to 11pm every day. UK: Call 000 if you are in immediate danger. For free and confidential advice, anytime call 0808 2000 247. US: Call 911 if you are in immediate danger. For free and confidential advice, anytime call 1800 799 7233.    Credits: Editing by Evan Sycamnias at Pixelife Studio Production by Alex Gyani  Musical credits: Intro: Next to you by Jessie Villa Outro: Cassette Deck by Basketcase Additional music by Enrize Studio

While the use of Randomised Controlled Trials (RCTs) in government has historically been low, over the last 10 years, the Behavioural Insights Team has aimed to popularise the use of the RCTs and support the work of the organisations like the Cochrane and Campbell Collaboration to get evidence into policy. During this time, a passionate debate has raged between the proponents of RCTs and also those who have argued that RCTs may even be overused or that they are not driven by theory enough.    However, this debate has not stopped action organisations like the Education Endowment Foundation supercharging the number of RCTs being funded, or organisations like Administrative Data Research UK or the UK Ministry of Justice’s Data Lab service finding new ways to support governments to be more effective. In this podcast, Alex Gyani in Sydney and Alex Sutherland in London discuss what being a fully evidenced based  government means and how we can get there. We’ll start by discussing what it means to be evidence based, then highlight how BIT has been able to run trials at scale and how ‘nudge’ trials compare to those run in academia. Finally, we look to the future and the promise of machine learning and how AI might be able to help human decision making.   If you would like to know more you can download Test, Learn, Adapt here and can also read our report on data science and behavioural insights here. If you would like to know more about the history of whey, you can go here.   Credits:  Editing by Evan Sycamnias at Pixelife Studio Production by Alex Gyani    Musical credits:  Intro: Next to you by Jessie Villa Outro: Cassette Deck by Basketcase

In this episode, BIT's CEO, Professor David Halpern, speaks to the New South Wales Minister for Customer Service, Victor Dominello. David and Victor cover a wide range of topics, starting with why other governments should have a Minister for Customer Service, how behavioural insights can improve economic policy, how markets can be made more transparent and when governments should intervene in markets.    Victor has been the Member of Parliament for Ryde since 2008. He has held the position of Minister for Customer Service since April 2019. Prior to that Victor held the position of the Minister for Finance, Services and Property and was appointed the state’s first Minister for Innovation and Better Regulation in 2015. His earlier appointments include the Minister for Citizenship, Communities, the Minister for Aboriginal Affairs, the Minister for Veterans Affairs and the Assistant Minister for Education. As mentioned on the podcast, the NSW Behavioural Insights Unit was established in 2012 and has been located in the Department of Customer Service since 2019.   You can keep up to date with the work that he has been doing through his website, LinkedIn and Twitter.    Further reading   If you want to read some news coverage about the FuelCheck app, you can go here or head to the FuelCheck website here. If you want to learn more about the Comprehensive Third Party reforms, you can read about it here. You can also read more about the work that the New South Wales Behavioural Insights Unit are doing here.    Credits    Editing by Evan Sycamnias at Pixelife Studio Music by Rich O’Brien Thanks to Ellie Wood at the Minister’s Office, and Dave Trudinger, Eva Koromilas and the Behavioural Insights Unit.

Welcome to Inside The Nudge Unit, the new podcast series from the world's first Nudge Unit, The Behavioural Insights Team, exploring the fascinating world of behavioural insights