How much thought does your organization give to the Employee Experience? And what tools can you use to enhance it?
In this year’s first episode of The Mind Tools L&D Podcast, Ross Garner and Owen Ferguson are joined by Danny Seals to discuss his new book The Insightful Innovator: How to level up your Employee Experience.
We discuss:
· The advantages of strengthening the Employee Experience
· How ‘designing a relationship’ can set your projects up for success
· Tools and techniques to enhance the Employee Experience.
During the conversation, Danny referred to Employee SPIES (Services, Products, Interactions, and Experiences, while applying a Subscription model to work).
He also refers to EVP (Employee Value Proposition).
And he discussed The Ladder of Abstraction as a tool for connecting with stakeholder groups.
All are discussed in more detail in his book.
In ‘What I Learned this Week’, Owen recommended the research paper: Cook, A., Thompson, M., & Ross, P. (2023). Virtual First Impressions: Zoom Backgrounds Affect Judgements of Trust and Competence
Ross recommended The Economist’s workplace podcast Boss Class.
For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.
You can also email rgarner@mindtools.com
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