EP 13: Service Advisors - Revolutionising The Role with Jay Wheatley

03-11-2023 • 1 hr 26 mins

Welcome back to the Harmonic Motion podcast! This week, James is joined by previous podcast guest, business coach and mentor, Jay Wheatley from Absolutely Automotive. This time the spotlight is on the pivotal role Service Advisors play in the automotive industry.

Jay has used his extensive experience of working in the industry and turning an established garage into a specialist garage, to support other garage owners in improving their businesses and achieving their goals.

James and Jay deep dive into hiring Service Advisors, ensuring they integrate into the team and deciphering the ideal attributes for success in this role.

Oftentimes you may find that a technician who is nearing retirement naturally transitions into the role of service advisor; but is this always the best move for the business? They discuss the optimal skills for the job, whether a technical or non-technical employee can deliver a better customer experience and the role empathy plays in customer service.

Additionally, the conversation delves into using empathy vs sympathy to make difficult decisions that results in both customer, business satisfaction and continued business profitability.

https://absolutelyautomotive.co.uk/

info@absolutelyautomotive.co.uk

Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:

https://www.facebook.com/groups/549573740317836/

Join the mailing list:

https://techtopics.co.uk/mailing-list/

Connect:

Website: https://techtopics.co.uk/

Facebook: https://www.facebook.com/technical.topics.training/

Instagram: https://www.instagram.com/tthq_techtopics/

Twitter: https://twitter.com/techtopics

LinkedIn: https://www.linkedin.com/company/technical-topics-ltd

Listen: