Key Performance Indicators (KPIs) are the numbers that tell you what’s happening in your business. You can rescue a failing launch, get ahead of staffing problems, and see what’s coming ahead of time.
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- 00:00 Introduction
- 00:12 The short answer
- 00:30 Cashflow
- 00:52 Revenue & Profit Margin
- 01:59 Your Main Number
- 02:55 Some good examples of “Main Numbers”
- 03:38 For everything else!
- 03:50 Profit per lead and conversion rate
- 04:40 Using KPIs in a specific project for time management
- 05:55 Finding KPIs elsewhere
- 06:25 Customer Service KPIs
- 07:02 Don’t look at too much data!
- 07:28 KPIs for a launch, and troubleshooting a launch
- 09:10 How many metrics should I be looking at?
- 09:30 Scale Society
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