This video is jam-packed with tips and tricks designed to help you surprise & delight your customers with knock-your-socks-off customer service, while SAVING YOU TIME and a lot of stress!

00:00 Intro
00:51 Have a customer service policy or process
03:21 Ask questions!
04:10 Delegate your customer service
05:20 Embrace good AND bad feedback
09:08 Negative feedback doesn't equal "not a fit"
13:07 Put your contact info and response time everywhere people might look for it
14:11 Set an out-of-office with a FAQ
15:01 How and WHY to send quick replies when you don't have time
16:55 FULL WALKTHROUGH - Setting up a Boomerang follow-up system
22:01 Quick review and summary