Our Omnichannel Fraud Report 2024 (https://www.transunion.co.uk/lp/fraud-report-2024) combines insights from TransUnion’s global device database (that uses intelligence from billions of transactions originating from over 40,000 websites and apps to protect digital transactions) with consumer research. With contributions from fraud and identity experts, the report offers readers a unique and insightful perspective into the volumes of risky transactions occurring within different industries and the activities employed by fraudsters both in the UK and globally. Alongside this are observations and commentary on approaches and solutions that can counter these threats. To pick over some of the key trends and themes identified, host Harriet Sloan (Head of Fraud Analytics at TransUnion UK) sits down with Tony Sales (Co-Founder and Head of Innovation at We Fight Fraud) and** Nick Dumonde (Head of Market Strategy – Insurance at TransUnion UK).** Tony - formerly ‘Britain's greatest fraudster’ - is a leading authority on social engineering, fraud and cybercrime and offers a unique perspective into the world of fraud and scam prevention. He has seen how criminals have moved from targeting businesses to consumers and the influence economic conditions have had on vulnerable consumers. Topics covered include the black market for ghost broking and insurance fraud, the danger money muling poses to the financially vulnerable, the importance of effectively educating consumers to spot scams and the threats posed and solutions offered by emerging technology including artificial intelligence. References: * The '40% of all crime is fraud' quoted by Tony Sales is cited from numerous sources including https://thefintechtimes.com/which-recommends-a-fraud-minister-to-tackle-40-of-uk-crime-fraud/

Ever wondered what type of consumer data points could have a transformative impact on transactions between consumers and businesses? In this episode Gareth Howell, Head of Data Solutions at TransUnion in the UK, talks with Helen Lord, CEO of the Vulnerability Registration Service (VRS) about the power of new types of consumer insights, the evolution of the data ecosystem and the regulatory drive to improve customer outcomes. A non-profit organisation, VRS was established in 2016 and allows individuals with different vulnerability types (both financial and non-financial) to self-register issues such as financial vulnerability (for example an ‘unpaid carer’ flag), physical disabilities or addictions (including drugs and gambling), and appends that information to files with actions, such as requesting lenders decline them for credit, or informing a provider that they need more support for access to products or services (circumstances in this scenario could include impaired sight or hearing). Gareth and Helen discuss why understanding behaviours and vulnerabilities that are typically ‘unseen’ when making credit decisions has the potential to create better outcomes for consumers and businesses, and walk through how this can be turned into reality. We close with Gareth signposting his keynote at Credit Week (June 17-19, 2024). Credit Week is a key event for industry leaders to come together and discuss their latest challenges and emerging topics, shape opinion, and share and learn from best practice examples. The agenda’s focus on consumer vulnerability aligns with innovative work TransUnion are doing with data, product development and consultancy work, and more broadly our commitment to using data and insights to drive financial inclusion and consumer empowerment. Further reading: [* A Compelling Human and Economic Case for Transforming How We Understand Consumer Vulnerability (https://www.transunion.co.uk/blog/transforming-how-we-understand-consumer-vulnerability) * Open Banking: Unlock the Potential of Your 2024 Customer Strategy (https://www.transunion.co.uk/lp/open-banking)

In this episode, Mark Read (https://www.linkedin.com/in/mark-read-/), Head of Data Breach Solutions at TransUnion UK, talks to George Chaisty (https://kennedyslaw.com/en/our-people/people/manchester/george-chaisty/), a Partner at the international law firm Kennedys Law LLP, and Cameron Carr (https://www.mullen.law/people/cameron-carr/), Managing Partner for Mullen Coughlin, to get a better understanding of the current cyber threat landscape. Off the back of a busy 2023 and with Mark attending February’s IAPP Data Protection Intensive 2024 event in London, the first part of this podcast reflects on the dominant and emerging methods being used by threat actors. Cameron, Mark and George use this scene setting as an entry point into the recent Royal United Services Institute, (RUSI) paper which explores the harms caused by ransomware to individuals, organisations and society (https://www.rusi.org/explore-our-research/publications/occasional-papers/ransomware-victim-insights-harms-individuals-organisations-and-society). RUSI is the world’s oldest and the UK’s leading defence and security think tank, and this document is an important industry talking point. Our experts discuss the psychological impact ransomware can have on individuals directly (first-order harms) and indirectly (secondary-order harms) and address key issues that businesses need to consider when mitigating a cyber incident that includes breach fatigue, impact on front line staff and customer care. We wrap up with insights into what industry professionals can expect to see from threat actors in the coming year and identify the resources that will need to be carefully marshalled in response to these threats. For more information on how your organisation can look to counter the threat of a data breach, download our dedicated ebook (https://www.transunion.co.uk/lp/breach-ebook) or get in touch with Mark directly.

Curious about the potential of credit education and monitoring tools to deliver richer, mutually beneficial relationships for consumers and financial service providers? This timely episode (recorded at the FUTURE Summit 2023) can help you get a better understanding of how the credit monitoring tools and features, a familiar characteristic of modern digital financial platforms, can engage and educate customers to make better credit decisions and build loyalty and trust. In this podcast you'll hear from James Robinson, Managing Director of Consumer Interactive at TransUnion UK and Alex Cook, Product Manager at NewDay. James and Alex share their stories and insights on why they embrace credit education and the important role it plays in supporting consumer financial well-being. Topics covered include: * The need to help consumers better understand their credit status and tools that can help improve improve their financial confidence * NewDay's evolving journey with credit education * The future of credit monitoring tools and next-generation lending experiences Interested in cutting-edge FS solutions that can help improve customer outcomes and business performance? TransUnion have published a guide to our award-winning CreditView solution that's helping brands build next-gen financial services platforms. To get your copy** [head over to our landing page]**(https://www.transunion.co.uk/lp/creditview-ebook)

Data advancements have the potential to improve how well you know your customer and drive outstanding customer experiences and personalised services. With regulatory evolution, including the new Consumer Duty, and intense market competition, the right approach could unlock growth and be a unique selling point. In this session, recorded at the TransUnion Summit 2023, Sam Welch (Commercial Banking Director, TransUnion) asks industry leaders from different sectors: How big is the gap between potential and reality, and what more can be done to get to know customers better? Sam poses a set of questions on key topics to our panel of financial services SMEs, and elicits authentic insights on key challenges around an effective data strategy, how to design an advance customer experience and changing consumer attitudes and economic behaviour. Panel chair: * Sam Welch, Commercial Banking Director, TransUnion Panel: * Ranil Boteju is Chief Data & Analytics Officer, Lloyds Banking Group * Desmond McNamara, CRO, Zilch * Darren Kelk, MD, Ascendant Solutions * Stuart Daniels, Chief Credit Officer, FGH Interested in cutting-edge FS solutions that can help improve customer outcomes and business performance? TransUnion have published a guide on new use cases for Open Banking and an overview on how TransUnion and Bud are building the next generation of Open Banking solutions. To get your copy, head over to our landing page. (https://www.transunion.co.uk/lp/open-banking)

With bad actors using sophisticated technology and PII they’ve amassed online, establishing trust and detecting risk is increasingly challenging. This episode, clipped from our panel discussion, 'A Modern Identity Crisis: How The Digital Age Blurs The Lines Between Trust, Risk and Authenticity' (at the TransUnion FUTURE Summit 2023) takes a deep dive into the latest fraud trends. The panel was chaired by Chad Reimers, GM: Fraud and Identity Solutions, TransUnion UK, and featured: * Harriet Sloan, Head of UK Fraud and Identity Consulting and Analytics, TransUnion * Glyn Cowlishaw, Head of UK Fraud and Identity Pre-Sales, TransUnion * Devon Smith, Director of Strategic Growth, NeuroID Topics include emerging fincrime and cybercrime threats, such as no intent to pay, money mules, organised 3rd party fraud and targeted online attacks, and how consumer attitudes towards online crime are evolving. The panellists share the patterns they're seeing emerge across sectors and outline forward-thinking strategies that can help improve performance and enable businesses and consumers transact with confidence. For more information on how TransUnion's TruValidate solution can help your business better detect and identify fraudulant activity visit our solution and product pages (https://www.transunion.co.uk/solution/truvalidate).

In this episode, Mark Read, head of data breach solutions at TransUnion UK, talks to George Chaisty, a partner at the legal firm Kennedys Law LLP. George is part of Kennedys’ cyber and data risk team, and advises clients on a broad range of cyber incidents including ransomware and business email compromises. Using our recently published e-book Data Breach for Businesses (https://www.transunion.co.uk/lp/breach-ebook) as a starting point, Mark quizzes George on the current cyber threats facing businesses and what processes and resources need to be considered when building a robust data breach plan. Additionally, George identifies some of the common mistakes businesses make in their response actions. Key talking points in this podcast revolve around reputation management, supporting consumers and the timeframe you have to act within. We’ve recorded this podcast to provide a blueprint for professionals who are responsible for their organisation's data breach plan. The episode offers an in-depth explanation of what resources, teams and services go into making a robust data breach response. For those working in the industry and familiar with the topic, it can either validate your approach or offer nuggets of new and useful information. And for those tasked with developing a plan from scratch, it can hopefully provide a template for you to follow as you begin to document your process.

As digital crime evolves and fraudsters exploit changes in consumer behaviour, our host, Harriet Sloan, head of fraud consultancy and analytics, is joined by Jamie Bartlett, journalist and author of The Missing Cryptoqueen and The Dark Net to discuss: Fraud trends and the international nature of digital crime The impact of crime on consumers and the role education can play in mitigating risks of financial crime How technology is both an enabler and preventor of modern crime Plus, Jamie updates us on his search for Dr Ruja Ignatova. Dr Ruja is the only woman currently on the FBI’s Ten Most Wanted Fugitives list and the main protagonist in The Missing Cryptoqueen the award-winning podcast series Jamie produces with Georgia Catt. This espisode of Data, Strategies and Trust features key findings from our State of Omnichannel Fraud Report (https://www.transunion.co.uk/lp/transunion-2023-state-of-omnichannel-fraud-report). Our annual report features insights surrounding digital fraud trends, as well as practical steps businesses can take to mitigate synthetic identities, improve fraud detection, and reduce false positives.

One of the most pressing economic challenges stemming from the cost of living crisis is the growing concern around consumers' financial vulnerability. It is a high priority and concern for senior leaders across financial services, insurance, gaming, e-commerce and government. The publication of the Credit Information Market Study Interim Report and Discussion Paper (Nov 2022) — covering non-financial vulnerability and the need to ensure good customer outcomes — and the FCA’s new Consumer Duty regulations, emphasises the need for organisations to invest in data solutions and data science talent, adhere to evolving compliance requirements, be committed to customer care and have a strategic mindset. This podcast dives into the issue of financial vulnerability and discusses the changing regulatory landscape and the latest on the Consumer Duty. It features vox pops from the public talking about their financial concerns and how they are coping with the pressures on their household budgets, expert insights from decision makers in the credit space and an overview of the ways businesses can strengthen relationships with customers and improve their financial confidence. Contributors you'll hear from: * Sam Welch, Commercial Banking Director, TransUnion * Jonathan Baum, Non-Exec Board Member and Strategic Advisor * Caroline Evetts, Director of Risk & Compliance, TransUnion * Oli Lewis-Jones, Retail Conduct Risk and Regulation Consultant, Deloitte * James Robinson, Managing Director - Consumer Interactive, TransUnion Further insights * Create brighter futures with CreditView (https://www.transunion.co.uk/lp/creditview-ebook) e-Book * Emerging Financial Services Trends and The Future of Banking (https://www.transunion.co.uk/blog/emerging-financial-services-trends-and-the-future-of-banking)

As Gen Z and young Millennials move out of higher education and into the workplace, they're actively seeking to solve their banking and lending needs. This is likely to involve transacting with different financial service providers and using a diverse range of financial products and payment methods. We've produced this episode to help you understand what younger consumers think of credit, how they talk about money and their attitude towards financial management. It touches on the accessibility and availability of credit information, and the impact socioeconomic factors, such as the cost of living crisis, is having on budgeting and aspirations. Hosting the show is TransUnion's James Robinson (https://uk.linkedin.com/in/james-robinson-35ba3622). James started at TransUnion in 2007 and has worked across account management, pre-sales and was recently promoted to managing director of our consumer interactive team. With over 10 years’ experience in delivering consumer credit solutions, James is a subject matter expert (SME) in consumer credit and open banking data, and the lending customer experience. Joining James is Ellie Austin-Williams (https://uk.linkedin.com/in/ellie-austin-williams), founder of This Girl Talks Money. Ellie aims to empower and help Gen Z and Millennials cultivate a positive money mindset. Working with this demographic, and brings a fresh, personable perspective to important issues such as financial education and money management. Topics include; dissecting the ideal customer journey for Gen Z talking to innovation, personalisation, security and instant decisions; digital trust in an age of disinformation and scams; and their understanding and adoption of open banking. Speakers: * James Robinson, managing director, consumer interactive, TransUnion in the UK * Ellie Austin-Williams, founder of This Girl Talks Money

The evolution of open banking continues apace. In this episode of Data, Strategies and Trust, we bring together some of the concepts and approaches which are driving the data solution forward and making it an increasingly recognisable piece of the banking customer journey. Hosting the show is TransUnion's Celso Nogueira. Celso joined TransUnion’s Brazil business in 2016 and has specialised in the development of open banking solutions. At the beginning of 2023 Celso moved to TransUnion’s UK business as our director of product management – open banking (https://www.transunion.co.uk/product/open-banking-platform). Bringing a global perspective to the table, Celso talks with Sam Buckley, senior credit consultant – open banking, about the adoption of open banking in the UK, emerging use cases that we are seeing in the market and the recent announcement of TransUnion going into partnership with Bud, which is designed to drive greater financial inclusion. In the UK, TransUnion was an early advocate of open banking, viewing the technology as a way to improve customer acquisition, customer experience and enable more informed and fairer lending decisions. Contributing to the discussion in this episode is Chris Sweeney, CEO of Fiinu (https://www.fiinu.com/), a consumer-focused fintech that secured its Financial Conduct Authority license in 2022. Chris' career to date has included being CEO at 118 118 Money and prior to that, CEO and Executive Director of Vanquis Bank. With over 20 years’ experience in consumer finance and retail banking, and a track record of driving businesses forward through strategic transformational change in the UK and overseas markets, he's helping to launch Fiinu this year. Chris talks to Sam about crafting Fiinu’s consumer-facing proposition, how they are innovating by putting open banking at the beginning of the customer journey and the exciting ways it and open finance can help consumers access appropriate financial products. Speakers: * Celso Nogueira, director of product management – open banking, TransUnion in the UK * Sam Buckley, senior credit consultant – open banking, TransUnion in the UK * Chris Sweeney, CEO of Fiinu Useful links: * Celso quotes statistics around the increased consumer usage of open banking from the OBIE (https://www.openbanking.org.uk/about-us/) * The consumer numbers that Chris (Fiinu) references are sourced from the FCA (33 million is from the FCA (19M arranged, 14M unarranged users)) and verified primary research conducted by Fiinu using bureau data (e.g. 16.5m is 14+2.5m as the unarranged market grew by 2.5M) * Sustainable Growth for Lenders: A guide for reaching and retaining the next generation (https://www.transunion.co.uk/lp/sustainable-growth-for-lenders)

In this episode of TransUnion's Data, Strategies and Trust podcast series, Mark Read, head of data breach solutions at TransUnion UK, sits down with Ellie Ludlam, partner within the cyber and data risk team at DAC Beachcroft LLP, and Bill Flynn, senior vice president and deputy general counsel at TransUnion International, about the current data breach landscape and how businesses can best respond to 'known unknowns'. In our e-book, Data Breach Support for Businesses, we reported that 83% of businesses say new working practices mean they fear a data breach now more than ever. With data breaches an ongoing and evolving threat this podcast explores some of the topics that are likely to matter to security professionals and their stakeholders in 2023. Our expert speakers talk through the UK regulator’s position on data breach compensation claims, insights from DAC Beachcroft’s data protection and cyber conference (held in November 2022) and discuss of the some of the main cyber issues facing UK businesses, including ransomware, robust third-party protection and cyber resilience. This podcast is ideal for cyber and risk experts or senior leaders working with digital teams wanting to learn more about some of the pressing issues and risks within the data breach and cyber crime world, and how they can evolve and sharpen their contingency plans. Speakers: * Mark Read, head of data breach solutions at TransUnion UK (https://uk.linkedin.com/in/mark-read-) * Ellie Ludlam, partner within the cyber and data risk team at DAC Beachcroft LLP (https://uk.linkedin.com/in/eleanor-ludlam-a7736927) * Bill Flynn, senior vice president and deputy general counsel at TransUnion International For more information on TransUnion's data breach support services and reasearch visit: * Data Breach Support Service (https://www.transunion.co.uk/solution/data-breach-support-service) * Data Breach Support for Businesses ebook (https://solutions.transunion.co.uk/trueidentity-ebook/)

At a time of economic uncertainty how can we better help the financially under-served and drive greater financial inclusion? In this podcast we focus on how we can improve consumers’ experience of credit against the backdrop of the cost of living crises, and give them greater confidence in their finances. Joining host Kelli Fielding, VP Consumer Interactive at TransUnion, are Alastair Douglas, CEO of TotallyMoney, and Sarah Taylor, Analytical Consultant, TransUnion. TransUnion Consumer Pulse research shows 70% of consumers think having access to credit is important to achieve their financial goals, but a recent white paper on the financially under-served, published by TotallyMoney, revealed 1 in 3 UK adults struggle to access mainstream lenders. These research pieces provide the starting point for a discussion that explains what financial inclusion actually means, why it is important, and why it offers lenders an opportunity to materially help improve consumers’ access to lending products, as well as their understanding of their financial situation. Our speakers also discuss advancements in digital customer experience and using innovation to foster loyalty. Research cited in this podcast can be found below: * TransUnion: Consumer Credit 2022 (Consumer Credit 2022) * TransUnion: Consumer Pulse Study (Consumer Pulse Study) * TotallyMoney: Overlooked and financially under-served white paper (https://www.totallymoney.com/financially-under-served-whitepaper.pdf)

In this episode we turn our attention to the UK gambling industry. According to UK Gambling Commission research (https://www.gamblingcommission.gov.uk/statistics-and-research/publication/statistics-on-participation-and-problem-gambling-for-the-year-to-march-2022), 43% of UK adults aged 16 and over participated in gambling in year to March 2022 (within a four week period). This includes the National Lottery, sports betting and online slot machines. The UK gaming industry has invested heavily in the move from bricks and mortar to omnichannel, the digital customer experience and adapting to evolving regulation. In this podcast we focus on socially responsible gambling through the lens of updates to UK gambling regulation and the growing cost of living crises. We ask: How can the UK gambling industry better protect consumers in 2022 and in the future? Joining host Ben Wade (TransUnion) are Luke Sugden (Flutter UK and Ireland), Tom Banks (Kindred Group), Dan Whitlam (GamCare) and Roberta Sossi (TransUnion). The discussion starts with the latest guidance published by the UK Gambling Commission, with our guests identifying key talking points and explaining how the industry is interpreting and responding to them. The conversation moves on to insights into consumer economic behaviour and attitudes, the protections players expect from operators and how this is shaping the digital customer experience. We wrap up by looking to the future and how advanced data insights and regulation could further help consumers and the industry. Contributors: * Ben Wade, Sector Lead - Gaming, TransUnion * Luke Sugden, Director of Risk and Safer Gambling, Flutter UK and Ireland * Tom Banks, Head of Corporate Affairs UK and Global, Kindred Group * Dan Whitlam, Head of Industry Standards, GamCare * Roberta Sossi, Senior Credit Consultant, TransUnion Further information: * Read up on TransUnion's ongoing Consumer Pulse research (https://www.transunion.co.uk/consumer-pulse-study), consumer research Roberta refers to in this episode * Find out how TransUnion works and partners with the gaming industry (https://www.transunion.co.uk/industry/gaming) * UK Gambling Commission June 2022 update: Customer interaction: formal guidance for remote gambling operators (https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-remote-gambling-operators)

In the UK we're five years into the open banking journey that’s enabled consumers to share their current account information securely with third-party providers in exchange for tailored financial products and services. The macroeconomic challenges of the cost of living crisis, the COVID-19 pandemic, as well as rising property and rental prices, are putting financial services and credit products under the microscope. In parallel, the technology is continuing to evolve with the Open Banking Implementation Entity's (OBIE) publication of the Open Banking Standard version 3.1.10, the final release under the Competition and Markets Authority (CMA) revised roadmap. This makes it an ideal time to dive into the world of open banking, to understand its development and potential to help consumers and businesses create better outcomes. In this episode regular host Asia Anwar-Jones, Head of FinTech at TransUnion, is joined by Praneeth Meka, Senior Director Data Science and Analytics, and Sam Buckley, Senior Credit Consultant in Open Banking, to explore open banking’s maturity curve, reflecting on consumer adoption, use cases and lessons learned, and ongoing innovation. In the UK, TransUnion was an early advocate of open banking (https://www.transunion.co.uk/product/open-banking-platform), viewing the technology as a way to improve customer acquisition, customer experience and enable more informed and fairer lending decisions. Recent product development to our end-to-end solution includes enhancements during COVID-19 as consumer affordability became a key issue and our partnership with Credit Ladder to include property rental payments in credit reports (https://newsroom.transunion.co.uk/transunion-teams-up-with-creditladder-to-include-property-rental-payments-in-credit-reports/). Further insights into open banking from TransUnion: • The role of open banking in a polarised UK economy (https://www.transunion.co.uk/blog/the-role-of-open-banking-in-a-polarised-uk-economy) • Consumer Credit 2022: Responding to Challenge and Change (https://solutions.transunion.co.uk/consumer-credit-2022/) • Lending in a Time of Crisis ebook (https://solutions.transunion.co.uk/lending-in-a-time-of-crisis/)

This episode revolves around AltFi Festival of Finance 2022. TransUnion was the headline sponsor for the event (held 27-28 April), that brought together key players in the alternative finance and fintech space. Over the course of the two days the spotlight was shone on product development, industry-wide challenges and disruptive innovation. Host Asia Anwar-Jones, Head of FinTech at TransUnion, is joined by VP of FinTech, Steve Wishart, and Praneeth Meka, Senior Director Data Science and Analytics, to discuss some of the main themes that emerged during the festival. Asia asks Steve and Praneeth about the importance of trust in the digital economy, the evolution of buy now pay later (BNPL) from version 1.0 to 2.0 and what this could mean for consumers and businesses, customer experience (CX) and the opportunity presented by open banking. Useful links: * The TransUnion consumer research white paper referenced by Asia and Steve is the Consumer Credit 2022: Responding to Challenge and Change (https://solutions.transunion.co.uk/consumer-credit-2022). Download it to get a better understanding of consumer attitudes and preferences towards finances in 2022 * Read up on how TransUnion are helping to shape the future of BNPL - TransUnion Is First UK Credit Reference Agency To Accept Buy Now, Pay Later Data (https://newsroom.transunion.co.uk/transunion-is-first-uk-credit-reference-agency-to-accept-buy-now-pay-later-data/) * More information on the AltFi Festival of Finance 2022 can be found on the event microsite (https://www.altfi.com/events/the-altfi-festival-of-finance-2022)

According to Technation.io, UK tech VC investment is the third biggest in the world, hitting a record high of $15bn in 2020, with the UK tech startup and scaleup ecosystem valued at $585B. These tech pioneers are disrupting the status quo, creating new digital experiences and standards. This episode focuses on tech startups, covering those going through initial funding rounds to organisations wanting to evolve their data strategy as they grow and navigate the challenges of a maturing business. Presented by Lisa Meynell, Account Director in the FinTech team here at TransUnion UK, our expert guests are:  * Dai Duong, a Partner at KPMG. Dai leads the Modelling and Analytics business in the UK, with a particular focus on Financial Services clients. * Gareth Howell, Head of Data Solutions at TransUnion in the UK, responsible for data strategy and the inward supply of new data sources and leveraging existing assets. Topics covered in this podcast include emerging trends in the startup space, the components and commercial benefits of a robust data strategy, and the skills and team mix needed to make this work. Additional notes: * the last funding round mentioned approx 9 minutes into the podcast was July 2021.

How has COVID-19 influenced the way lenders, telco, insurance, automative businesses and retailers, engineer their digital onboarding flows? And are these changes permanent and what innovations are on the horizon? In this podcast we dive into the role fraud and identity solutions have in creating secure and outstanding customer experiences. Since 2020, digital fraud and financial crime has exploded, negatively impacting on consumer and business confidence and trust. Delivering a great onboarding experience during customer acquisition is a universal ambition for digital leaders. To demonstrate common dominators and differences across borders, and provide the best insights possible, we've brought in expert perspectives from different markets. Presenter Josh Gunnell, Director - Fraud Solutions TransUnion in the UK, is joined by: * Patrick Boudreau - Head, Identity Management & Fraud, TransUnion, Canada * Megha Khetarpal- Director, Fraud Solutions Lead for Emerging Markets, TransUnion, India Topics covered include unlocking friction-right design, customer experience across the customer journey and awareness of fraud threats in the digital world. Research cited by Megha Khetarpal: * Question 1: Using findings from TransUnion's ongoing Consumer Pulse research survey. (https://www.transunion.com/consumer-pulse-study) Each quarter TransUnion tracks consumer attitudes and experiences towards credit, fraud and related themes. Questions 2 response: Insights referenced come from a Deloitte study into the gap between what consumers think of financial services institutions vs. their favourite technology brand. Research cited: Accelerating Digital Transformation in Banking, July 2018, Deliotte Insights. (https://www2.deloitte.com/content/dam/Deloitte/us/Documents/financial-services/us-accelerating-digital-transformation-in-banking.pdf)

Consumer expectations of digital experiences are transforming at speed, whilst the economy and household budgets adapt to changing dynamics. Our TransUnion Summit 2021 was themed around the 'Future'. The event explored the ongoing realignment of consumer and business relationships during COVID-19, and focused on creating a better understanding of consumer needs, industry developments and approaches to inform future growth plans. Speakers from different sectors shared big, renewable ideas, took deep dives into disruptive solutions and explained important emerging data trends that can help empower you and your team to be successful in the future economy. This episode of the TransUnion Data, Strategies and Trust, podcast series features a panel discussion recorded live at our event. It covers some of the key economic, consumer and technology topics that are - and will continue - to dominate into 2022. The panel of experts that you'll hear from:  Sam Welch, Strategic Accounts Sales Director, TransUnion (UK) Shail Deep, Chief Product Officer , TransUnion (UK) Jonathan Baum, Banking Expert and Advisor to TransUnion Simon Taylor, Barclaycard Listen to the panel discuss the current economic outlook, consumer adoption and future direction of Buy Now Pay Later (BNPL), consumer credit education and embracing Environmental, Social, and Governance (ESG).

Generation Z will soon become the biggest cohort of UK consumers, wielding immense spending power and influencing the direction of digital platforms. This podcast discusses TransUnion’s Q3 2021 Consumer Pulse research, that found demand for credit is rising for younger consumers: 42% of Gen Z and 34% of Millennials plan to apply for credit compared to just 9% of Baby Boomers With those Gen Zers planning to apply for credit most likely to use credit cards, with over one in three looking to apply for a new card The rise in credit card providers, new forms of credit such as Buy Now Pay Later (BNPL), and emergence of subscription service models, indicate that Generation Zs behaviours are beginning to reshape the financial landscape. Listen to hear more on Gen Z and how FinTechs, and lenders more broadly, can work with them and foster loyalty. Our expert guests are:  * Steve Wishart. Head of FinTech, TransUnion UK  * Kelli Fielding. Managing Director of Consumer Markets, TransUnion UK    ** This episode references one of the reports available to download now from our website:    ** TransUnion sponsored The Economist Intelligence Unit to conduct a global survey of 1,610 executives — delving into their mindsets and perceptions around fraud, security and commerce trends in the digital domain.   New Dimensions of Change: Building trust in a digital consumer landscape report, created by The Economist Intelligence Unit and sponsored by TransUnion is available to download now on our website: https://solutions.transunion.co.uk/digitalconsumertrust/     *Source: Generation Z: the new face of financial power | The Independent | The Independent