The Delivery Space

For Mia Drennan, rejection was the nudge she needed to walk away from corporate stability to a build a business spanning four continents. This week on the delivery space podcast, Sharon and I had the privilege of speaking with Mia, founder of GLAS, a global leader in financial administration. Working directly with Mia, Sharon and I have both been inspired by her and other senior leaders within GLAS that we couldn’t wait to get her story out there. Mia had a thriving career, a six-figure salary and promotion that never came. Rather than ponder over what could’ve been, she made a decision to re-write her own narrative, discovered a gap in the market and built a business to serve and guide clients through complex transactions. In this episode, Mia shares: 📍How rejection became the catalyst for her entrepreneurial journey 📍Why service and trust are the cornerstones of every client relationship 📍The importance of nurturing the people around you as great businesses are built by empowered teams About our guest Mia is one of the Founding Partners of Global Loan Agency Services Limited ("GLAS") an independent, non-bank, conflict free, provider of loan agency and trustee services with a particular niche in restructurings and special situations. GLAS is fast becoming known as a proactive, forward thinking, solutions provider who is readily able to step into "messy" situations and get the job done.  Connect with Mia Drennan: https://www.linkedin.com/in/miadrennan/?originalSubdomain=uk ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Daniel is a Delivery Coach based in London. He is interested in helping others to build intelligent teams by taking inspiration from cognitive science. He hosts the "Agile On The Mind" podcast and a blog where he explores these ideas along and with his star cast of guests. Daniel's Blog: https://agileonthemind.substack.com/ ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Chris is a know-it-all about generative AI and all of the tools around it. Chris helps teams build capabilities and systems which align them to  strategic goals. He believes that growing in-house digital capabilities, with team's easily able to understand their purpose, enables businesses to achieve lasting impact and accelerate the delivery of products. So which tools will benefit your team? Connect with Chris: https://www.linkedin.com/in/chris-alderson/?originalSubdomain=uk ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

How does being a "Kanban Queen" help Helen and everyone around her? Helen is an outgoing and driven coach and trainer who is passionate about working with Individuals, teams and organisations on their road to agility. Helen has worked with many varied organisations and teams in many different industries and brings this vast wealth of experience and knowledge to her training and coaching. Connect with Helen: https://www.linkedin.com/in/helenjmeek/ The Kanban Edge website: https://kanbanedge.org/ ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

How will AI impact the world of business, and most importantly, your teams? Community and Curiosity are Stuart’s core values which have led him through his 20+ year digital career. Starting with pivotal Agile and Digital transformations for major players like ASDA / Walmart and the NHS, he became an agile advocate back in 2004. Connect with Stuart: https://www.linkedin.com/in/stuartmunton/ ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Shahzad is a lead agile coach, he has over 14 years of experience in partnering with organisations to achieve business transformation and customer satisfaction. He holds the Certified Scrum Product Owner (CSPO) and Certified Scrum Master (CSM) credentials, and he has extensive knowledge and skills in agile methodologies, training, mentoring, and analytical thinking. Niall is a seasoned leader with over three decades of experience, transitioning from a software engineer to a dynamic cross-functional leader. His core philosophy centers on empowering individuals to reach their full potential, across various domains, including engineering, product development, data, architecture, user experience, and operations. Connect with Shahzad: https://www.linkedin.com/in/shahzad-nawaz727?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app Connect with Niall: https://www.linkedin.com/in/niallhorley?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Haroon Khalil is a Lean-Agile Practitioner and a Professional Coach, working with individuals, teams, managers, and Senior leadership teams to help them deliver results. His favourite focus areas involve unearthing better ways to help people adapt to the pace of change in business environments, improve overall business performance, grow leadership capabilities at all levels, and support better ways of working to bring the delivery of purposeful outcomes to life. He's worked with people from a wide variety of sectors, these include: Asset Management, Banking, Insurance, Consultancy, Recruitment, Start Ups, Retail, Sports, and Public Sector institutions.   ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

For Jord, the best time to play a game, is always! Jord is a freelance Agile Coach and Senior IT Program Manager. He supports the Agile transformation of companies and the development of the IT teams by putting in place collaboration best practices as communication models, visual facilitation, collective intelligence, meeting facilitation techniques and gamification. He supports company communication by creating posters summarising key points.  He also facilitates brainstorming workshops using visual canvas and facilitation techniques such as liberating structures. Jord's LinkedIn: https://www.linkedin.com/in/jordrengerve/ ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Today you'll meet Paddy Corry, an expert in product roadmapping. Paddy is an Agile Coach, most recently at SS&C, a global financial services and consulting business. With more than 20 years experience in software development, Paddy has previously worked as a Scrum Master, a Teacher, and a programmer for many years. As an agile coach, he is experienced as a change agent, trainer, facilitator and coach. He particularly enjoys using coaching competencies to partner with product people and agile teams to help sharpen focus on goals and to help achieve business outcomes. Paddy's LinkedIn: https://www.linkedin.com/in/paddycorry/?originalSubdomain=ie ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Today you're going to meet Antoni Tzavelas, he might just be the happiest human on earth! Antoni is a keynote speaker and leadership coach who has found his true vocation in igniting the spark of inspiration in others. After successfully navigating the vibrant fields of fashion design, systems engineering, cloud engineering, cloud training, and team coaching, he began focusing on spreading the potent messages of happiness and empowerment, and his mission to illuminate personal and professional fulfillment paths for others. Global engagements have seen him gracing stages at many conferences around the world. Such appearances are complemented by participation in countless community meetups where he has imparted his knowledge and insights, furthering an understanding of leadership, happiness, and engagement. Antoni guides individuals to prioritize their happiness in every aspect of their lives. By offering straightforward, impactful strategies through keynote speeches and workshops, he empowers people to unlock their full potential. This is not just his career: it’s his mission to help make the world a more inspired and happier place.  Antoni's LinkedIn: https://www.linkedin.com/in/antonit/?originalSubdomain=ca ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Overcoming fear-based leadership means shifting from control and intimidation to trust, empowerment, and fostering a culture of psychological safety.   Nisha and Carmen have worked together in teams to successfully overcome this regimented traditional type of leadership and seen amazing results.   About our guest Carmen Payne is the owner of SOAR! Transformational Life Coaching and is a  professional and personal development coach with 25 years’ experience in the areas  of leadership, coaching, mentoring, training, and project management. Prior to  making the leap from her 25-year corporate career, Carmen traveled the world, and  facilitated workshops, even as she developed, tested, trained, and partnered with  fortune 500 companies to deploy integrated IT solutions.   Carmen obtained her ICF accredited coaching certifications at the Southwest  Institute of Healing Arts and with the Quantum Success Coaching Academy. Carmen  also holds certifications in Neuro Linguistics Programing and Time Line Therapy® and  is a certified Add Heart facilitator.   Her services include personalized coaching, workshops, consulting and speaking. ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Story Points - Are they Helping or Hindering? 🧐 Are they helping us deliver better? OR are they just fuelling endless debates? On our first episode of the new season of The Delivery Space podcast, Peter Zylka-Greger and Benjamin Huser-Berta join us to break it down. Here are some highlights: 👉🏽 The story point debate—is it still relevant or outdated? 👉🏽 How can story points be misused, leading to debates and frustrating planning sessions? 👉🏽 The trap of equating story points to time and money and why this approach can backfire and set your team up for failure 👉🏽 Alternatives to traditional story points that focus on data-driven approaches for more reliable planning. (Check out the links below for The Lighthouse Tool) 👉🏽 How reframing estimating can humanise workspaces to get the best out of teams. Tune into the episode to get further insights. Link in the comments below ⬇ About our guests Benjamin Huser-Berta is a seasoned Software Engineer and professional Scrum Master with a passion for transforming the way teams work. With experience as both a developer and an Agile Coach, Benji has seen firsthand how unproductive processes and overwhelming workloads can drain motivation and make work frustrating. He believes in creating a work environment that is both creative and fun, where teams can focus on delivering true value rather than just staying busy. Peter Zylka-Greger is an experienced professional who has worked with teams around the globe for many years. His passion lies in fostering real collaboration and helping teams reach their full potential. Peter believes that a successful team is more than just a group of individuals; but it requires building the right system around them, and a well-equipped toolkit for them to truly flourish. The approaches nowadays rarely look at the system at play and this part really excites him. Our Let People Work Website: https://www.letpeople.work/ Our Lighthouse Tool: https://www.letpeople.work/lighthouse Our Let People Work Training: https://www.letpeople.work/training   Connect with Benjamin: https://www.linkedin.com/in/benjamin-huser-278759188/ Connect with Peter: https://www.linkedin.com/in/peterzylkagreger/?originalSubdomain=ch ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Ted loves connecting with people and learning new skills that support the evolution of our collective intelligence. He  has developed a rich catalogue of Agile Coaching and IT delivery knowledge and has broad experience in multiple business sectors. He uses this background to coach, mentor, train and facilitate teams, individuals and organisations. In this episode, Nisha and Ted discuss why your personal agility matters and some of the lessons that Ted has learnt as an Agile coach along the way. Connect with Ted: https://www.linkedin.com/in/ted-morris-dawson-87346a17/ ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Honestly, we could go on and on about how much we loved this episode 🎧 and what David Pereira’s experiences taught us, but that wouldn't do it justice. So, in a nutshell, here’s why you should listen: 👉 David’s raw and authentic insights challenge us to rethink our approach to product management. 👉 David opens up about his personal journey, moving from a software engineer to a Chief Product Officer, and the countless lessons learned along the way. He shares hard-earned wisdom about the common traps in product management that lead to wasted efforts and missed opportunities. 👉 He urges us to develop the confidence, by working with what we have in our environments, to move beyond just going through the motions and drowning in ‘Bullshit Management’, and truly strive for creating value. 🌟About David 🌟 David is the CEO of omoqo GmbH and a passionate Product Leader with more than a decade of product management experience. Over the last few years, he has led many product teams in successful endeavors. His motto is, "The faster we learn, the faster we succeed." 🚀 Over the past few years, he’s been working as a Product Leader and has focused on coaching teams to deliver the highest value for their customers while driving desired business outcomes. This episode of the Delivery Space podcast is a must-listen for anyone who works with product teams and is serious about product management. Connect with David: https://www.linkedin.com/in/davidavpereira/ ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Karen Light is lit up by her calling to awaken and harness creative power! It is the thread that weaves together everything she has ever been passionate about. She is an Artist who values play, curiosity, and connection to ourselves and all that is. Karen deeply believes that creativity is an innate human quality that is not only about making art - it is about making our lives! And the transformation process it takes to create what you want doesn’t always have to be so serious - it can be fun! During this chat with Nisha, Karen explains how leading like an artist would benefit in a business and personal environment. Connect with Karen: https://www.linkedin.com/in/karenlight/ HowDoodle's Website: https://howdoodle.com/ ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Agile is dead - it’s like that one joke everyone has heard a million times - overused and rapidly losing its hook factor. Tune in to the latest episode of The Delivery Space podcast, where we unpack this topic with our special guests, Christiaan Verwijs and Johannes Schartau, and ask ourselves why now might be the worst time to abandon Agile. We cover:  📌 Is Agile Dead? - Tackling the question head-on and exploring whether Agile is truly obsolete or simply evolving. 📌  Why Didn’t It Work for Us? - Many organisations claim Agile didn't work for them. It may not be for everyone, but deeper reflection can help us surface and drive behaviours and practices to achieve agility, even in small measures, to give teams confidence and empower them to pursue our business goals. 📌  Evidence-Based Success - Christiaan refers to data-driven evidence showing that Agile teams tend to outperform in several key metrics, from customer satisfaction to team morale. 📌  The Real Role of Agile Coaches - Johannes sheds light on the often misunderstood role of Agile coaches and why they are crucial for genuine transformation. There is a critical difference between truly effective Agile practices and coaching and those that merely create a false sense of progress by focusing on the happy clappy team happiness stuff and less on understanding the purpose of the practices. 🌟About Our Guests🌟 Johannes is an Agile Coach, international speaker, complexity and integral thinker, Liberating Structures user, and Zombie Scrum fighter! Christian enjoys igniting positive change in teams and organisations. It is his strong belief that people should be empowered to drive change themselves, rather than being told by management or consultants how to change. His mission is to liberate the world from ineffective and demotivating workplaces by helping organisations find better ways to tap into the creativity, intelligence, and wisdom of people. Together they are the co-authors of the "Zombie Scrum Survival Guide" along with Barry Overeem.  🎧 Listen now using the link in the comments and let us know what you think! #Agile #Scrum #BusinessTransformation #Leadership #TheDeliverySpacePodcast #businessagility If you've heard the phrase "Agile and scrum are dead", this episode is for you! Christiaan's LinkedIn: https://www.linkedin.com/in/christiaanverwijs/ Johannes' LinkedIn: https://www.linkedin.com/in/christiaanverwijs/ ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Michaela is a  spirited L&D professional, Agile and Lean coach, Scrum Master and Agile trainer, gifted with a natural flair for interpersonal and intercultural communication, and with an extensive track record in a great variety of industries in Europe, the Middle East, the Gulf, and South and Southeast Asia.  During this chat with Nisha you'll hear how to implement agile practices into HR, resulting in happier people and more effective teams. Connect with Michaela: https://www.linkedin.com/in/michaelabroeckx   ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

🗣️ Have you thought about the hidden costs of team drama? They’re more impactful than you might think! In the latest episode of The Delivery Space podcast, we are honoured to have Caitlin Walker (PhD) join us. Caitlin's journey from youth work to corporate consulting brings a wealth of knowledge on creating high-performing, drama-free teams. Highlights from our conversation: 🔶 Understanding Drama - Caitlin shares her insights on recognising drama in teams, whether it’s internal conflicts, communication barriers, or unconscious biases. 🔶 Tools and Techniques - for working through team drama using Clean Language. 🔶 Real-World Applications - Caitlin discusses how she has successfully applied these methods across various sectors, including software development, marketing, and public health. 🔶 Personal Stories - Sharon and I share our own experiences with team drama and the conditions and invoke drama for us. Caitlin guides us to navigate some of the challenges we’ve both encountered. Caitlin’s approach shows that it's more enjoyable and effective to discuss discomfort, conflict, and disagreement in advance, before they become bigger issues. By doing so, teams can maintain balance, foster creativity, and enhance problem-solving capabilities. ⭐ About Caitlin Walker (PhD) ⭐ Caitlin Walker (PhD) received her PhD in Clean Language Interviewing at Liverpool John Moores University in 2021, within the area of curriculum design. She's an expert facilitator at home in conflict resolution, organisational development, culture change, & community mediation. Originator of Systemic Modelling & hashtag#DramaFree skills, she graduated in Linguistics at the School of Oriental & African Studies, followed by four years of postgraduate research in ‘Strategies for Lexical Access for Machine Language Recognition,’ including fieldwork in Ghana. She began creating models of diverse teaching strategies while at SOAS, volunteering intermediary classes to translate information presented at lectures into different learning styles for the students. She was introduced to the Clean Language of David Grove in 1996 & has developed processes that result in whole system sustainable change. She facilitated sessions with at-risk teenagers as clean modelling workshops & achieved excellent results. The project won the Crime Prevention & Community Safety award for Great Britain in 1999. Her work is available on the Open University MBA program, it is incorporated into a 3-year Personal Development Profiling system at Liverpool John Moores University, & it is embedded in a number of international organisations. #TeamPerformance #Leadership #CleanLanguage #Podcast #DramaFreeTeams #ConflictResolution #Agile #Scrum #LeadershipCoaching #DigitalTransformation Connect with Caitlin: https://www.linkedin.com/in/caitlin-walker-phd-6a11a8b/ Clean Learning's Website: https://cleanlearning.co.uk/ Training Attention's Website: https://trainingattention.co.uk/our-team/ ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Jac Hughes understands the role of a scrum master and why they're so important to a business, he's been studying the framework for years now and during this chat with Nisha you'll hear him impart some real nuggets. Everyday Agile's Website: https://everydayagile.co.uk/ ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/

Francis Laleman facilitates participatory design processes with learning communities and creative spaces, both physical and virtual.  He is a Scrum & Agile practitioner, teacher & coach During this chat with Nisha, you'll learn what Kata means and how it can be used in a professional setting and everyday life. Connect with Francis: https://www.linkedin.com/in/flaleman/?originalSubdomain=sg ************ Follow Nisha Joshi here: https://www.linkedin.com/in/nishajoshi1/ Follow Sharon Williams here: https://www.linkedin.com/in/sharon-williams-pmo/