The role of the public transit sector will evolve in the future as people are looking for better customer experience and real-time updates. The pandemic has negative impact on the public transit sector across the globe. However, the North American region is still lagging behind in the recovery. Bipartisan Infrastructure Law allocated $108 billion to support public transportation programs, including $91 billion in guaranteed funding. This funding has helped cities to launch various pilots including electric/fuel cell buses, autonomous vehicles, and MaaS. The emergence of new mobility options including urban air mobility and autonomous vehicles will change the landscape. Mobility will become more individualized.

Paul Comfort is a Transit Evangelist and has spent his career in government and public transportation. He is currently working as SVP and Chief Customer Officer at Modaxo. He worked as County Administrator for two suburban counties in Maryland. Later, he worked as CEO of Maryland Transit Administration (MTA). He has also worked in business development and operations management for many public and private transit operations. He is the author of four books – “The Future of Public Transportation” and “Conversations of Equity and Inclusion in Public Transportation”. Also the popular host of “Transit Unplugged Podcast”.