In this episode, Melanie Disse from Auckland-based CX firm—Melanie Disse Consulting answers questions such as:

• How mature are Voice of Customer (VoC) programs in New Zealand compared to other countries?
• How does your organisation’s VoC program compare?
• What can you do to elevate the level of VoC program maturity at your organisation?

Melanie is an experienced Voice of Customer strategist with over a decade of experience in CX, insights, research, and data-driven intelligence for some of the world’s leading brands. Melanie explains what drives VoC program maturity and how leaders can increase the reach and effectiveness of their programs to improve customer experience and drive better business results.