This week Tim Fleming's guest is Claire Ellis - Brand strategist, creative, business-leader and firm believer in the power of 'so what?'. Claire is the Managing Director of Strategic Sales and Marketing Agency, JPC.

Claire has spent the last 22+ years building brands, cutting through complexity and devising imaginative strategies and creative ways to help clients more effectively engage and convert.

What’s coming next for customer experience? Tune in and find out. #CX