If there's one thing I can guarantee in you career as a key account manager, you will someday work with a client who doesn't like you (and often the feeling is mutual). It can make working with them unbearable, so ignoring the situation is not an option. So in this episode we're going to talk about how to turn them around and establish a professional, productive business relationship.

6 ways to turnaround an unfriendly client

1. Listen more, talk less
2. Meet more often in person
3. Do things by the book
4. Accept criticism
5. Ask their opinion
6. Set expectations

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