Today's discussion focused on how customers should resource projects with their own people. Often, projects are under-resourced with the expectation that consultants will do all the work, which is not effective for long-term success. Clear communication and proper resource allocation are essential.

Clients frequently struggle to balance day-to-day tasks with project commitments. It's crucial for management to empower their teams to prioritize project work. People involved in the project should be given the time and authority to make necessary decisions.

Some individuals are naturally better at balancing multiple tasks, but this can be a learned skill through experience. Training and team-building are important, especially if the team hasn't worked together before.

When issues arise in a client project, it's important to address them quickly, ideally through the project manager. Clear communication from the start, including defining roles and responsibilities, can prevent confusion and delays. Setting expectations upfront about client involvement can help ensure smoother project execution.

Testing is a critical part of the process but is often neglected. Clients need to actively participate in testing to ensure the product meets their requirements. Documentation, although tedious, is also essential for project success.

To summarize, clients need to assign the right people, free up their time, empower them, communicate clearly, and actively participate in testing. Training and setting expectations are crucial for effective project resourcing.

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