- Avoid Controversial Topics:
- Steer clear of discussing politics, religion, finance, and sports to prevent conflicts with customers.
- Set Boundaries:
- Maintain professional relationships with clients. Avoid romantic entanglements and excessive socializing, such as getting drunk with them.
- Avoid Criticizing Customer Staff:
- Stay out of office gossip and politics. Remember, you're an external consultant, not part of the client's internal team.
- Avoid Swearing:
- Be polite and stay calm. While some environments might tolerate mild swearing, it's best to avoid it, especially racial or gender slurs.
- Observe Dress Codes and Office Norms:
- Dress appropriately, especially on your first visit. Adjust to the client's office culture once you're familiar with it.
- Secure Customer Data:
- Follow security policies, use strong passwords, and ensure data encryption. Protect both digital and printed data.
- Be Accurate:
- If unsure about something, say you'll find out and get back to them. It's better to verify information than to provide incorrect answers.
- Don't Promise What You Can't Deliver:
- Be honest about capabilities and deadlines. Avoid overpromising to secure a sale or project.
- Don't Be Arrogant:
- Confidence is good, but arrogance can be off-putting. Be aware of your client's expertise and respect their knowledge.
- Respond When You Promise To:
- Keep your commitments and follow through on responses. If you need more time, communicate that clearly.
Next week’s topic will be updates on Fabric.
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UK and Europe: https://www.clearlycloudy.co.uk/
North America: https://clearlysolutions.net/
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