How to create team building and customer experience to success stories ? Customer success has changed dramatically over the past few years. Before it was account management. Jillian Speckman’s experience building top notch teams, establishing scalable business practices, and global expansion The insights of this episode are truly a gem to any leader who wishes to go global or have success in business endeavors. We will talk about the meaning of a cross-functional customer success team. When your team is solving any problem in a real-life situation, It's all about founders and people to co-create and function together. Question is: Why does any leader, founder, entrepreneur need to build and have a system to support and focus on customer retention? Why should any team be a high performing team? Does a team really need a leader? What does customer success mean to a firm? And How do you manage a team's performance? What is the significance of various roles, skills, talents and personas when building a team and evaluating and choosing its members? What are NPS (Net promoter code) , CES (customer effort score) and CSAT (customer satisfaction score), I recommend you listen to this episode with your ears and mind open to receive the insights of this wonderful and experienced woman, Jill Speckman. She has lent her know-how to companies in all stages: startups, acquisitions, and turnarounds. Jill has unparalleled experience teaching customers how to scale, set KPIs, and budget forecast. Over 200 top brands have trusted Jill’s advice: Bed Bath & Beyond, Tractor Supply, Spirit Halloween, and Alo Yoga to name a few. Jill continues to play an advisory role to Internet retailers. Jill holds a BS degree in Business Marketing from San Jose State University where she interned for the CIA and SETI. Today, Jill works with founders, universities, accelerators, and communities focused on improving the 90% failure rate for early-stage startups.