Leader to Leader

When technology and leadership align, the future of healthcare becomes an exciting frontier of possibilities.In this episode, Rich Miller, Executive Vice President and Chief Business Strategy Officer at Northwell Health, reflects on his rise from a hospital gift shop manager to a senior leader at one of the nation’s largest healthcare systems. From driving automation to navigating pivotal moments like 9/11 and the COVID-19 pandemic, Rich shares the lessons that have shaped his approach to leadership.In addition to his leadership journey, Rich highlights Northwell’s commitment to leadership development, showcasing how mentorship and stretch roles empower emerging leaders to thrive. Rich also discusses the role of AI and automation in reducing costs, boosting efficiency, and enhancing the consumer experience. Whether advancing revenue cycle management or leading through crises, Rich provides actionable strategies for healthcare leaders striving to make a meaningful impact.Learn more about Healthcare IT Leaders.In this episode, you’ll learn:How Rich leveraged automation and AI to cut costs and improve efficiency while enhancing the consumer experience in healthcare.The value of mentorship and stretch assignments in Northwell’s leadership development programs, empowering the next generation of healthcare leaders.Why collaboration and innovation are critical for navigating challenges like 9/11, COVID, and the evolving revenue cycle landscapeJump into the conversation:(00:00) Introducing Rich Miller(04:31) Lessons learned from leading through 9/11(09:14) Developing leaders with stretch assignments and mentorship(19:30) Exploring the role of AI and automation in healthcare(24:15) Empowering the next generation of healthcare leaders

Healthcare is evolving at an unprecedented pace, driven by cutting-edge digital innovations that promise to transform patient care and operational efficiency alike.In this episode, Crystal Broj, Enterprise Chief Digital Transformation Officer at the Medical University of South Carolina, shares how MUSC is pioneering innovations in healthcare delivery. From pushing AI and its capabilities for tools such as voice bots to streamlining patient access to care to implementing robotic process automation to optimize workflow, Crystal has tons of insight into how MUSC is improving its services. Learn more about Healthcare IT Leaders.In this episode, you’ll learn:How MUSC uses AI tools and voice bots like “Emily” to streamline patient scheduling and reduce clinician burnout.Why starting small with pilot programs can drive successful large-scale digital transformation projects.The role of automation in closing care gaps and improving operational efficiency, from mammogram reminders to prior authorization approvals.Jump into the conversation:(00:00) Introducing to Crystal Broj(02:23) Enhancing patient care with seamless access and AI-driven tools(04:27) Early successes and lessons from launching a voice bot(09:17) Reducing provider after-hours work through ambient scribing technology(16:53) Leveraging robotic process automation for operational efficiency(20:21) Exploring future trends in AI and healthcare innovation

When healthcare meets cutting-edge technology, the possibilities for smarter systems and better patient outcomes are seemingly endless.   In this episode, Chris Mate, Chief Information Officer at Elara Caring, shares how technology solutions are reshaping everyday healthcare delivery, as well as enhancing patient care in home settings. From the power of AI to reduce administrative work for healthcare providers to strategies for integrating data across systems, Chris discusses the innovations that are transforming the industry. He also sheds light on the challenges of cybersecurity and managing a vast network of devices in the field.Learn more about Healthcare IT Leaders.In this episode, you’ll learn:How Chris integrates AI to reduce administrative tasks and allow providers to spend more time on patient care.The importance of seamless data integration in home healthcare, where sharing patient information across providers can improve outcomes. Why cybersecurity in healthcare is a top priority and how Chris and his team are using technology to safeguard patient information. Jump into the conversation:(00:00) Introducing Chris Mate(05:25) How AI is reducing administrative burdens and improving nursing efficiency(11:48) Cybersecurity in healthcare and strategies to safeguard patient data(16:33) Chris’s previous experiences in healthcare and its impact on his current role(21:34) The future of AI in healthcare and creating operational capacity

True leaders can transform setbacks into success. In this episode, Dr. Robert Adamson, Executive Vice President and Chief Information Officer at RWJBarnabas Health, shares his remarkable journey of leading one of the largest program rollouts across multiple hospitals and healthcare locations amidst the chaos of the COVID-19 pandemic.For healthcare technology executives, this episode is a goldmine of practical advice, inspirational stories, and thought-provoking discussions on the future of AI in healthcare. From managing risks during the pandemic to fostering care and collaboration between hospitals, Dr. Adamson’s leadership shines through. Learn more about Healthcare IT Leaders.In this episode, you’ll learn:Dr. Robert Adamson's bold decision to proceed with a major deployment during the COVID-19 pandemic showcased effective leadership, transforming a potential setback into significant success.The responsible and safe use of AI in healthcare requires a strong foundation in governance and ethics.Dr. Robert Adamson’s concept of "ASPIRE" serves as a guiding principle, helping teams stay focused on their goals.Jump into the conversation:(00:00) Introducing Dr. Robert Adamson(07:16) Improving information sharing across digital platforms (14:47) Dr. Adamson’s guiding principles for teamwork(18:30) How Dr. Robert Adamson’s transition from a clinician to Chief Pharmacy Officer(19:59) The importance of kindness, empathy, and poise as a leader(23:29) Dr. Robert Adamson’s thoughts on using AI ethically

Healthcare technology is advancing quickly, and those who innovate will lead the way.In this episode, Scott Arnold, Executive Vice President and Chief Digital and Innovation Officer at Tampa General Hospital, shares how his team leverages cloud technology, cybersecurity, and artificial intelligence to improve patient care and streamline operations. Scott offers insights into how these tools are transforming healthcare while staying focused on delivering better outcomes for both patients and providers.Scott also discusses strategies for Healthcare IT leaders aiming to lead digital change while keeping patient needs front and center.Learn more about Healthcare IT Leaders.Key takeaways from this episode:Scott Arnold and the team at Tampa General Hospital are transforming healthcare operations by using AI to enhance patient care and simplify administrative tasks.By adopting cloud technology, they’re improving system flexibility and reducing costs, allowing the hospital to scale while maintaining secure data management. This shift ensures a more efficient and adaptable infrastructure.With a strong focus on cybersecurity, Tampa General regularly brings in external auditors to assess and strengthen its security measures. This proactive approach helps protect patient data and builds confidence among both staff and patients.Jump into the conversation:(00:00) Introducing Scott Arnold(03:13) Fostering a culture of psychological safety to encourage innovation(05:23) The challenges of healthcare scheduling and financial navigation(06:13) Results from Tampa General's experience improvement initiatives(07:24) The role of AI in Tampa General's operations and governance(09:36) Tampa General's partnership with Nuance for AI-powered ambient listening technology(12:29) Tampa General's partnership with Palantir for analytics and care coordination(16:53) Cybersecurity strategies and proactive threat hunting at Tampa General(18:44) Tampa General's growth and expansion plans for the next 3–5 years(20:14) Insights from the recent Epic UGM conference on AI and innovation

Healthcare delivery is evolving—those who innovate will shape the future.In this episode, Chief Growth Officer Chelsea Glenn of Northwell Direct discusses how her team is redefining healthcare by bringing clinical services directly to the workplace. Chelsea shares how Northwell Direct is cutting out the middleman to offer employers cost-effective healthcare solutions while improving access and care for employees.But that’s not all—Chelsea also dives into practical strategies for healthcare executives looking to enhance employee wellness and streamline care delivery.Learn more about Healthcare IT Leaders.Key takeaways from this episode:Chelsea and the team at Northwell Direct are revolutionizing workplace healthcare by bringing essential services directly to employees and making healthcare more accessible from right where people spend most of their time—at work.Northwell Direct is cutting out the middleman to make healthcare more affordable.By partnering directly with employers, they’re delivering high-quality care at lower costs, ensuring that both businesses and employees benefit from a streamlined, cost-effective healthcare model.The future of healthcare is personalized and digital. Northwell Direct is embracing digital tools and telehealth to offer more convenient, user-friendly healthcare experiences that meet employees where they are, whenever they need it.Jump into the conversation:(00:00) Introducing Chelsea Glenn(03:33) The inherent challenges of traditional healthcare insurance models.(05:37) The benefits of on-site healthcare and care management for employers and their employees.(13:44) How to manage healthcare costs through pre-sale analytics and care management.(15:46) A better way of tracking patient care and ensuring compliance with care protocols.(18:29) How Northwell Direct is expanding partnerships with other health systems.

Digital healthcare is here to stay—either we adapt, or we risk being left behind. In this episode,  Chief Information and Digital Officer Tressa Springmann, shares how LifeBridge Health is leading the charge with their digital initiatives. She highlights real-world examples of how strategic IT alignment can drive better patient outcomes and streamline hospital operations.But the conversation doesn't stop there, Tressa also offers actionable strategies for healthcare executives and how they can better lead at their organizations. Learn more about Healthcare IT Leaders.In this episode, you’ll learn:Tressa and the team at LifeBridge are committed to caring bravely. They differentiate themselves by putting patients before profits and by doing the hard work of keeping people healthy. The future of healthcare is digital. That means getting comfortable with data and measurement, expanding access to virtual care, and providing user friendly technology to providers and patients.Leaders don't just see problems, they own them and they fix them. Jump into the conversation:[00:00] LifeBridge Health’s digital pivot.[02:52] The “care bravely” culture at LifeBridge Health.[06:02] Investing in digital transformation for better patient care.[19:01] The story behind LifeBridge Health’s partnership with Oracle.[25:10] Making a difference as a leader in healthcare tech.

As healthcare technology improves, how might innovation make a significant impact for our most vulnerable populations? With this question in mind, we sat down with Paul Contino, the Chief Information Officer at University Hospital in Newark, New Jersey for his unique perspective on bridging the gap between business and technology to enhance patient care. Throughout our conversation, Paul shared a wealth of information around the implementation of advanced IT infrastructure, overcoming challenges in vulnerable patient populations, and leveraging AI in clinical and business operations.Our conversation with Paul ran the gamut from his early days as a biochemist to becoming  a leading CIO. The lessons he’s learned along the way have much to teach us about leadership, change management, and the complexities of modern healthcare technology. Learn more about Healthcare IT Leaders.In this episode, you’ll learn:Juggling technology and business isn't easy, but Paul speaks candidly about overcoming this obstacle. By immersing himself in the business of healthcare, Paul broadened his skill set beyond mere technical expertise.  Telehealth skyrocketed during the pandemic, but maintaining its momentum comes with its own set of challenges. Paul’s team is meeting those challenges head on with innovative solutions like leveraging smartphone technology to bridge digital divides.  AI isn't just a buzzword; it's becoming a game-changer in healthcare. From image analysis to medical record summarizations, the practical applications are numerous.  Jump into the conversation:05:45 The challenge of tech adoption and how it impacts vulnerable patients. 08:39 Telehealth created a new set of challenges both during and after the COVID-19 pandemic.16:02 AI can be used to streamline medical information.25:13 How a positive mindset focused on servant leadership drives Paul’s success.

Make no mistake, Health Systems are going all in on cloud ERP solutions. To understand this shift, we sat down with Workday GVP for Healthcare, Shannon McGovern, a seasoned expert in the healthcare technology space. Shannon shares the transformational potential of cloud ERP solutions in healthcare, emphasizing agility, profitability, and risk mitigation. She reveals insightful case studies and real-world applications from top healthcare systems like Banner Health and Nebraska Medicine, showcasing how innovative tech solutions can enhance operational efficiency and improve patient outcomes.And the technology shifts don’t stop there! Shannon also highlights the critical role of AI in reshaping healthcare operations and dives into the complexities of workforce management and supply chain optimization, providing actionable insights for healthcare executives aiming to drive meaningful transformation in their organizations.Learn more about Healthcare IT Leaders.In this episode, you’ll learn:ERP investments are on the rise, a trend driven by organizations seeking greater agility, profitability, and risk mitigation. Before investing in a new system, stakeholders should define what they are trying to accomplish.How Shannon is using her position to do something about the gender gap at tech companies. She actively mentors other women at Workday to increase their opportunities for leadership roles. Jump into the conversation:05:17 How to simplify complex organization management and technology transformation.07:13 Choosing a tech partner is a lot like getting married.14:20 The value of ERP in the pandemic supply chain.20:01 How to use AI to optimize business challenges.24:42 Shannon’s passion for diversity and women in leadership.

Are office visits a thing of the past? In this future-looking episode, Dr. Eve Cunningham, Chief of Virtual Care and Digital Health at Providence, shares how Providence is addressing clinician shortages through innovative telemedicine programs. Dr. Cunningham is excited about the potential for AI to enhance the physician-patient relationship while alleviating administrative burdens. In addition to the tech talk, Dr. Cunningham touches on the unique challenges women face in healthcare leadership and the growing importance of mentorship. Learn more about Healthcare IT Leaders. In this episode, you’ll learn:Telemedicine and remote patient monitoring continue to offer major upsides for large health systems like Providence. Embracing tele-health means reducing overall cost of care and improving patient outcomes.It’s difficult to get clinicians to adopt new technologies. You need executive sponsorship from the top and clinical sponsorship from the bottom in order to be successful. Mentorship is vital in healthcare IT, particularly for women. Dr. Cunningham purposefully uses her platforms to help mentor and cultivate the leaders of tomorrow.Jump into the conversation:03:51 How to leverage partnerships for innovation.07:51 New care models are needed to address chronic diseases.09:56 Virtual nurses and digital products help address staffing shortages.23:29 How Dr. Cunningham transitioned from a physician to a healthcare technology leader. 33:46 Persistence, confidence, and mentorship are necessary for career advancement

In this episode of Leader to Leader, we discuss best practices for creating a culture of purpose from Northeast Georgia Health System’s Chris Paravate. With a focus on building trusted relationships and leveraging technology to enhance operations, Chris discusses how he helped transform Northeast Georgia Health System into one of the largest providers in the states. His approach starts with hiring professionals who fit the overall culture and ends with his dedication to the core values that drive purpose and teamwork throughout the organization.Learn more about Healthcare IT Leaders.

In this episode of Leader to Leader, we discuss leadership in a time of crisis. The recent cybersecurity breach at Change Healthcare will undoubtedly have long-term effects on the healthcare industry. To understand what happened and how cyberattacks like this may be prevented in the future, we’ve enlisted the expertise of Dan Dodson, CEO at Fortified Health Security. In our discussion, Dan shares his thoughts on the need for mandatory cybersecurity standards for the healthcare industry and how this most recent breach could become a catalyst for significant positive change. Learn more about Healthcare IT Leaders.

As the Chief Transformation Office at Community Health Network and a practicing family doctor, Patrick McGill is at the forefront of technology’s transformational effect on healthcare. In this episode of “Leader to Leader,” host Ben Hilmes shares an insightful conversation on healthcare innovation and leadership with Dr. McGill. From the impact of artificial intelligence in healthcare to necessity of embracing change, this episode offers practical leadership lessons and thought-provoking perspectives.Learn more about Healthcare IT Leaders.

Moffitt Cancer Center is a beacon of hope and progress in the fight against cancer. It's also undergoing a massive period of growth with a goal to double its patient volume over the next five years. In this episode of "Leader to Leader," Chief Technology Officer Seth Peterson discusses the challenges of supporting Moffit's infrastructure as it exists today while planning for the future. Peterson shares best practices for engaging staff in the planning process, emphasizing transparency and empathy. Learn more about Healthcare IT Leaders.

Most Diversity, Equity, and Inclusion officers stay in their roles for a matter of months. In stark contrast, Arianne Dowdell has spent years pushing the envelope of DEI programs as the Chief DEI officer at Houston Methodist. In this episode of “Leader to Leader,” Arianne shares her comprehensive DEI programming approach, which not only targets workforce diversity and clinical trial representation but also tackles health equity head-on by ensuring community access.

As the Chief Digital and Information Officer of Intermountain Health, Craig Richardville has been at the center of a monumental health system merger. In this episode of “Leader to Leader,” Craig shares the lessons he and his team learned through that merger about leadership, the cultivation of company culture, and the importance of a clear vision for the future. Speaking of the future, Craig also shares his patient-first philosophy when it comes to adopting next-step technologies at Intermountain Health. Learn more about Healthcare IT Leaders.

BJ Moore, CIO and EVP of Real Estate Strategy for Providence, has a vision for the future of healthcare informed by a career at Microsoft. In this episode of “Leader to Leader,” BJ shares that vision including his thoughts around simplifying complex healthcare systems, empowering caregivers with generative AI, and leveraging strategic partnerships to maintain a competitive edge. Learn about the passion driving Providence's tech team to create a healthcare experience that’s efficient, patient-focused, and fulfilling for providers.Learn more about Healthcare IT Leaders.

Dr. Albert Villarin, the chief medical information officer at Nuvance Health, draws on his training in emergency medicine and his passion for technology in his role as a CMIO. In this episode of "Leader to Leader," Dr. Albert Villarin, stresses the pivotal importance that patient safety and protection of health information play in today's digital healthcare landscape. Delve into the careful integration of artificial intelligence into healthcare workflows, all while maintaining the confidentiality of patient data. Discover how the role of a CMIO has become crucial in fostering patient trust and how it continues to evolve with technological advancements.Learn more about Healthcare IT Leaders.

For Steve Edwards, healthcare is the family business. His father, Charlie, was CEO of Springfield, MO-based CoxHealth, a role that Steve assumed years later. During his tenure, Steve guided the not-for-profit health system through a period of rapid expansion and growth. His 30-plus year career at CoxHealth spanned multiple departments and a variety of management roles, affording him a unique perspective into current health system needs and opportunities. In this week's episode, host Ben Hilmes talks to Steve about his greatest leadership challenges, including the COVID crisis, and the two discuss solutions for the growing healthcare workforce shortage and other industry issues.Learn more about Healthcare IT Leaders.

In healthcare, in leadership, in life, the only constant is change. In this episode of "Leader to Leader," Renown Health Chief Information Officer, Chuck Podesta, shares his philosophies on embracing change and navigating complex problems, such as balancing cost reduction efforts with increased resource demands in the healthcare industry. Chuck discusses his experiences implementing sustainable strategies. He also highlights the critical importance of mentorship when it comes to developing the next generation of healthcare leaders. Don't miss out on Chuck's valuable advice and practical tips! Learn more about Healthcare IT Leaders.