In this episode of Counting Change, hosts Arjun Sahgal and Rachel Reid are joined by Elizabeth Osborne, Chief Operations Officer at Great Lakes Credit Union.
Elizabeth discusses the pros and cons of FI consolidations. The conversation dives into the motivations behind consolidation, the cultural differences between institutions, the pain points of consolidation, and strategies for successful integration. Elizabeth also explores the importance of member experience during credit union consolidation and the challenges and opportunities it presents.
This episode is a must-listen for anyone interested in the intersection of finance, technology, and community service.
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