In this insightful episode of "Counting Change," we are joined by special guest Theron McCollough, Managing Director at Citizens Private Bank. Theron brings a wealth of experience from his impressive career in banking and finance, including his time at First Republic Bank, and as the founder and CEO of a quantitative portfolio management system. Together, we explore the delicate balance between technology and human interaction in the banking industry.
Theron shares his thoughts on how technology can enhance customer service without losing the essential human touch. We discuss the evolving user experience, the importance of personalized customer service, and how to address the needs of different generations in the digital age. Join us for a thought-provoking conversation on leveraging technology to improve banking while maintaining meaningful human connections.
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