Episode 55: Regulatory update – FCA feedback on Consumer Duty implementation

The FCA has published an insight setting out examples of good and bad practice that it has observed in firms' implementation of the Consumer Duty.

David Morrey and Ben Farmer discuss the FCA’s thematic feedback on the implementation, highlighting good and bad practices. Other developments discussed include: the FCA’s intervention in the GAP insurance market, the PRA’s sector letters for insurance and banking, and a significant consultation on how the FCA Enforcement approach could change.