Episode 65: Reflecting on one year of the Consumer Duty

It’s been over a year since the financial services industry began embedding the Consumer Duty for existing products. The FCA’s relentless focus on good consumer outcomes is reshaping the landscape.

In our latest podcast episode Blandine Arzur-Kean is joined by regulatory experts David Morrey, Peter Lovegrove, and Supriya Manchanda to discuss:

• the impact of the Consumer Duty
• challenges firms are facing around management information, data, outcomes testing, and ensuring good results for customers
• product governance and fair value assessments
• future of conduct regulation
• opportunities with AI

Do you need guidance on the Consumer Duty? You can get regular updates from our dedicated hub. Visit our Consumer Duty Hub here.