Why do GPs rarely do video consultations?

BJGP Interviews

15-03-2022 • 17 mins

In this episode we talk to Professor Trisha Greenhalgh from the Nuffield Department of Primary Care Health Sciences at the University of Oxford. Paper: Why do GPs rarely do video consultations? A qualitative study in UK general practice https://doi.org/10.3399/BJGP.2021.0658 (https://doi.org/10.3399/BJGP.2021.0658) The pandemic provided strong impetus to extend remote consultation services in general practice, but video remains infrequently used. This study used in-depth case study methods to explore the multiple interacting influences on the non-adoption and abandonment of video consulting in general practice. Telephone was considered adequate for most remote consultations; the need for a hands-on physical examination explained why video rarely replaced in-person assessment in the remainder.