Retail Transformation Show with Oliver Banks

Oliver Banks

The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities. So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you. The Retail Transformation Show is brought to you by Oliver Banks, Director at OB&Co Ltd. Find out more at obandco.uk.
163: Learning To Have Conversations That Matter162: The Evolution Of Loss Prevention161: Forging A Customer Complaints Strategy160: Stores Vs Online - Which Is Best?159: Golden Nuggets From 3rd Year Of The Podcast (part 2)158: Golden Nuggets From The Third Year Of The Podcast (part 1)157: The Collision Of Gaming And Retail156: The Many Changing Facets Of Retail155: Reinventing Digital Shopping154: Avoiding Frontline Burnout153: Looking Back To Define The Future152: Learning From Retail's History151: How RFID Is Changing Retail150: The Ever-Evolving World Of Retail149: The Retail Returns Conundrum148: Transforming Discovery In Retail (part 2)147: Transforming Discovery In Retail (part 1)146: The Future Of Department Stores145: Overcoming Retail’s Big Contradictions144: Resurrecting Retail After The Pandemic