E025 Empathetic Leadership with Scott Brown (Pt 2)
In this episode , Scott Brown, UK Director of Sales for Melia Hotels International, delves into the profound lessons he’s learned from exceptional leaders and mentors throughout his career. He emphasizes the critical role of continuous learning and development for leaders and recounts how he transformed a ‘failure’ into a career-launching opportunity.
Scott also discusses the transformative power of establishing and communicating clear non-negotiables to your team, sharing his own non-negotiables that you might find compelling enough to adopt.
As we wrap up, Scott shares a heartfelt tribute to his first director of sales, Nikki Staley, who taught him the importance of empathy and the human touch in leadership, and whose caring and non-transactional approach to sales has profoundly shaped Scott's leadership style.
The episode concludes with Scott offering invaluable advice for those just beginning their leadership journey. Tune in for an inspiring and enlightening conversation that offers rich insights and practical advice!
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Scott Brown is a 22-year veteran of hospitality whose career started with Marriott Hotels in operational roles before a transition to Sales early in his career and a rapid rise through the ranks of the company.
Leaving as UK Account Manager for Marriott’s National Sales team, Scott took the challenge as Director of Sales at Manchester’s first 5* Hotel, The Lowry Hotel, before moving to Melia Hotels in 2020 to set up their UK North area. In late 2022 Scott added 3 London Hotels to the existing UK North hotels as he was handed the reigns of the UK Sales Team with circa £70m Turnover and a multi-location team of 25.
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