the diSaaSter recovery podcast

Josh Santo

welcome to 'the disaaster recovery podcast,' your sanity check in the world of SaaS and startup life.

startup addicts & SaaSholes from the Software as a Service (SaaS) industry in sales, marketing, product and more face trials and tribulations, chaos and confusion, ups and downs that  corporate counterparts may never understand (or know).

their stories of hope, failure, frustration and more will leave you saying, "what a disaaster!"

this show features their stories and your way forward.

so join us, and immerse yourself in the journeys of startup addicts & SaaSholes by exploring SaaS growth strategies, startup success tips,  product development insights, marketing & product marketing nuances and more from people just like you.

hear stories of hope, failure, and frustration, intertwined with SaaS industry trends.

these experiences, filled with chaos and triumphs, will resonate with those who've faced the unique challenges of SaaS & startup life.

join us to navigate through their narratives, finding your way forward amid the diSaaSters, and emerge stronger than ever.

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Episodes

customer success in B2B SaaS: it's a philosophy, not a team!
05-09-2023
customer success in B2B SaaS: it's a philosophy, not a team!
🎙️ ready for a fresh perspective on customer success in the world of b2b saas? join us for a transformative conversation packed with practical insights! 🚀🔑 key ideas:discover the pivotal role of customer success in your business.learn actionable strategies to exceed customer expectations.meet our experienced guest with a decade in saas customer success leadership.🌟 our esteemed guest has led customer success, support, and professional services teams at saas startups for almost a decade. her wisdom, drawn from managing enterprise accounts and building customer success initiatives from scratch, is a game-changer! 💼👾 ever faced a startup nightmare with tech debt, communication breakdowns, and poc challenges? we dive into this scenario, highlighting the absolute necessity of a dedicated customer success team. 🤯🧩 lessons we uncover:the importance of robust customer success in maintaining relationships and delivering value, even in tough times.strategies for success, including interdepartmental collaboration and fostering a culture of cooperation. 🤝🚀 but wait, there's more! we challenge the notion that customer success is just a department. 🏢💡 instead, we believe it's a company-wide philosophy. discover how sales, marketing, and product engineering teams each play a unique role in ensuring customer success. learn how they deliver exceptional value to customers! 🌐🎧 ready for a paradigm shift in customer success? tune in and join our enlightening discussion! 🎉
trust your solutions consultant: lessons from the trenches of trust building in SaaS startups
29-08-2023
trust your solutions consultant: lessons from the trenches of trust building in SaaS startups
🎙️ join us on a thrilling roller-coaster journey in the disaaster recovery podcast as we chat with a veteran army officer, West Point graduate, and an accomplished solutions consultant.🔍 our conversation explores the captivating world of solutions consulting and how it can aid customers in recognizing the benefits of a product.🔬 we dive deeper into the world of solutions consulting, dissecting its integral role in comprehending customer's business processes, and differentiating between the roles of an account executive and a solutions consultant.💼 we plunge into the subtleties of client relationships, understanding what to demonstrate to clients, delivering customer value and why these relationships are the backbone of business deals.🔗 together, we'll unravel the importance of resource allocation, the implications of internal champions' layoffs, and the necessity for making deposits of trust.⚠️ as we navigate this riveting conversation, we'll touch upon the potential hazards of trust breaches and their repercussions, such as organizational splits, drastic cultural shifts, and the loss of major stakeholders or clients.🚨 we highlight the significance of spotting early signs of a deteriorating relationship and methods to halt it from escalating further.💡 as we wrap up, we delve into some hard-hitting disaaster recovery stories, emphasizing trust-building, dealing with the loss of a significant partner or client, and the invaluable lessons these experiences teach us. join us on this enlightening podcast episode that promises to offer you insights to maneuver your journey in the software as a service startup life. 🚀
challenging conventions: a deep dive into the complex world of product management
22-08-2023
challenging conventions: a deep dive into the complex world of product management
🚀 ready for a paradigm shift? tune in to our podcast for a dynamic discussion with a seasoned product management pro!are you eager to revolutionize your understanding of product management? join us on our podcast as we bring you an exhilarating conversation with a seasoned product management expert. get ready to challenge the status quo and gain fresh insights that could reshape your entire perspective.🔍 key takeawaysin this episode, you'll uncover eye-opening revelations that could transform your product management approach:rethink the conventional focus on profitsdemystify the concept of product-market fitdiscover the pitfalls of feature factoriesnavigate the effects of leadership transitions on productslearn to strike a balance between passion and practicality🌟 power dynamics in product managementlisten closely as we dissect the intricate dynamics that define product management triumphs:explore the impact of strong personalities on product outcomesunderstand the pivotal role of data-driven decision-makingempower your team to craft solutions with a lasting impactbuild a foundation of trust and accountability for guaranteed successlearn how to effectively gauge customer value to refine your strategy🔥 lessons from the trenchesgain valuable insights from real-world challenges and experiences:discover how to maintain integrity in the face of adversitynavigate job exits with grace and professionalismgrasp the evolving nature of product-market fitunderstand the significance of delivering customer value🔑 final thoughts:as the episode concludes, absorb these essential takeaways:embrace personal growth through challengesanchor your success in a value-driven product management approach🎯 ready to dive into a transformational podcast episode?don't miss out on this enlightening conversation that has the power to redefine your perception of product management. tune in to gain a wealth of insights and strategies that could reshape the way you approach product creation. listen now for a truly transformative experience.
the ups & downs in sales, business development, & executive leadership
15-08-2023
the ups & downs in sales, business development, & executive leadership
coming up — feast on some hard-earned wisdom as we welcome our guest, a seasoned professional who’s weathered nearly two decades in the industry's trenches. from door-to-door sales to business development leadership in major startups, his experiences are a treasure trove of insights. he illuminates the harsh realities of the field and shares a real-life story of the challenging dynamics that developed between him and the newly appointed, less-than-supportive CRO.sales isn't a path for the faint-hearted. it's a rollercoaster ride of intense emotions, requiring resilience and a knack for understanding what your prospects are really looking for. we dig deep into these challenges, exploring why making a great first impression can sometimes be paralyzing. we also turn the spotlight on the enigmatic world of business development. far from being a soft skill, it's a meticulous blend of art and science that's often misunderstood and underrated. we discuss the misconception that the younger generation can excel in this field with little to no training, and why it's crucial that organizations provide the right training and support for their sales development teams to thrive.leadership is another key theme in this episode. striking a balance between focusing on tasks and people is a delicate art, and we dive into the concept of situational leadership as a potential solution. we also discuss the pressure of wanting to be liked as a leader and how to navigate the complex task of relationship building. whether you're a seasoned professional or a newbie in sales, this episode is peppered with stories, lessons, and tips to help you level up.
formula for diSaaSter: message-market fit, product-market fit, & a non-working product
08-08-2023
formula for diSaaSter: message-market fit, product-market fit, & a non-working product
we’ve all done it.sacrificed long term goals for short term gains. and startups are just as tempted as people to take shortcuts, hoping to reach a destination of product-market fit and massive success faster.but sometimes shortcuts take you down the wrong road. one you can’t come back from.on this episode of the diSaaSter recovery podcast, we’re guided by our esteemed guest who's a marketing maestro with 16 years of experience across 12+ different startups. you can expect a fascinating discussion ranging from the essence of product marketing to the impact of data-driven decisions devoid of a certain critical ingredient.we'll also delve into the dynamic nature of product-market fit and the often-underestimated role of luck and timing. we'll navigate the intricacies of data interpretation and emphasize the value of context when making decisions. building on lessons from april dunford's "obviously awesome", we'll address challenges in saas sales and marketing, and highlight the significance of accurate positioning.of course, no episode of diSaaSter recovery is complete without some thrilling diSaaSter stories. listen as our guest shares her journey through product launches, company mismanagement, financial struggles, and the aftermath. together, we'll extract valuable lessons that can pave the way for startup success. so, grab your headphones and prepare for an enriching tour through the tumultuous realm of startups. let's learn from these startup diSaaSters and turn them into stepping stones for success.
introducing the diSaaSter recovery podcast
17-07-2023
introducing the diSaaSter recovery podcast
we’re on a mission —to simplify startup life for the doers.startup addicts & SaaSholes in sales, marketing, product and more face trials and tribulations, chaos and confusion, and ups and downs that  corporate counterparts may never understand (or know). their stories of hope, failure, frustration and more will leave you saying, "what a disaaster!"this show features their stories and your way forward.welcome to diSaaSter recovery —the podcast that presents a practical portrayal of the pandemonium and predicaments that come with working in SaaS companies. join us as we converse with professionals from diverse roles and functions in startup SaaS companies and hear their horror stories and invaluable lessons learned.unlike other SaaS podcasts —that concentrate on success stories and best practices, our show centers on the unpleasant realities of working in the industry. from missed milestones to malfunctioning features, from bungled launches to bitter customer complaints, we delve into the challenges and chaos that SaaS companies confront daily.our interviews assist listeners —in recognizing the warning signs of a company on the road to disaster and provide illuminating insights on the steps they can take to recover. we believe that by sharing these experiences and lessons learned, we can help others avoid making the same slip-ups and build more resilient and successful companies.join us —and step into the world of startup SaaS companies with usand discover the diSaaSter recovery stories that are often left untold. whether you're an entrepreneur, a software developer, a marketer, or just someone intrigued by the SaaS industry, this podcast is for you.