In the second episode of season one, Rob talks to Matthew Hick, Head of Volunteering at the UK's Science Museum Group. They discuss how and why Matt was inspired by an article on ethics in volunteer engagement and muse on advanced practice in heritage volunteering. For the past six years, Matt has been responsible for leading the strategic development of volunteering at the Science Museum Group. During that time, he has overseen a 90% growth in volunteer involvement, helped raised satisfaction levels to 98% and created a culture that embraces volunteering. Matt is also Chair of the Heritage Volunteering Group a peer-to-peer network for those working with volunteers. Alongside this, Matt was Chair and Trustee with York CVS for six years, is a governor for Sphere Federation and the founder and secretary of the Covid community support group – Your Scholes. Music by Zen_Man from Pixabay