How the Casablanca Hotel by Library Hotel Collection Ruled the Top of the Tripadvisor Charts in New York City for 15 Years.

Interview with Casablanca Hotel General Manager, John Taboada.

In this episode, we discuss the power of :

Embracing Guest Feedback.

Making Staff feel Appreciated.

Making Guests feel Cared about "Like Family".

And how daily coaching and grooming team members on the job so that they can make great decisions and grow their careers, all while winning at making guests happy.

Everything we talk about is totally do-able!

Do you want more tips on how to achieve extraordinary success in guest satisfaction?

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For personal attention, I would love to hear from you at adele@adelegutman.com