David & Andrew discuss the importance of designing for failure & making sure the problem is communicated to the user.

Other things we talk about:

• The chaos monkey
• Chrome's dinosaur game, service workers, BSOD & Twitter's "fail whale"
• Creating the best error message
• Facebook's annoying "chat heads"
• Andy's hotel TV "nightmare"
• Sky TV & YouView's interfaces

Links mentioned:

• https://twitter.com/DougCollinsUX/status/1083127107373449217
• https://netflix.github.io/chaosmonkey/
• https://uxplanet.org/how-to-write-a-perfect-error-message-da1ca65a8f36
• https://blog.usejournal.com/design-states-weve-been-totally-forgetting-79fcf22c88a3
• Understanding website performance

The Unusable podcast is presented by Andrew Waite & David Ball, who discuss the importance of user experience (UX) in technology & the world around us, & talk about great design that just works - or moan about it when it doesn't. Here's the link to the episode: https://podcast.theunusable.com/podcasts/009-designing-for-failure.mp3 Music is by [Gold5472](https://gold5472.newgrounds.com/)