Season 2 - Episode 6 - Lisa Bainham

The Dentistry on Purpose Podcast

14-11-2022 • 54 mins

In this episode Mark & Justin talk with Lisa Bainham

Lisa has 24 years experience as a practice manager and is currently president of the Association of Dental Admin and Managers....Managing a multiple award winning team of 41 and placing a huge emphasis on customer service, I am enjoying supporting other Practices and helping them create a happy, efficient and thriving team and practice.

Lisa is involved in all aspects managing a dental practice and delivers her training in a relatable, empathetic and often draws on humility to help her and others get through the challenges of a post pandemic practice. Lisa talks about her main passions - people! Ensuring patients and her team are happy, supported and empowered.

Lisa was very proud to also win Practice Manager of the year 2016 at the Dental Awards, Best practice UK & Best Patient Care UK, and is now a Judge. Lisa’s knowledge and experience over her last 24 years enables her to support other practice managers in her role as President of The Association of Administrators and Managers, who have members throughout the UK and speaking at a wide range of Dental Events and covers a wide range of topics including, Leadership, Team Building, Complaint handling, Customer Service, patient journey training, and her PM mentorship programme. Lisa also provides support to practices across the UK & Ireland through her consultancy, Practice Management Matters.

Lisa still works in practice, making her relatable and empathetic to the challenges many practices face.

Welcome to the Dentistry on Purpose Podcast.

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