11-05-2023
Transformational Healthcare Leadership: Natalie Smith
In episode 2 of Transformational Healthcare Leadership, Dr Mark O’Brien talks to Natalie Smith, a specialist in digital transformation in health and community services in Australia.
‘You can't pay someone else to do your exercise and expect to lose weight.’
Natalie’s career has been grounded in and around technology projects in a range of industries. In her early career, she was a systems and data engineer, implementing technology for a range of private and public organisations.
More recently Natalie has been specialising in the digital transformation of health and community services. Her roles have included being a partner in Deloitte's risk advisory practice, as well as the chief delivery officer for the state health department in Queensland which is at the forefront of digital health transformation in Australia. She now has a number of significant governance roles in large university, and health and community service organisations in Australia.
She is passionate about helping organisations successfully implement their technology projects to deliver better healthcare. In their conversation Mark talks to Natalie about the role of organisational leaders in transformational projects and her theory of ‘transformational friction’ - the forces at play between the existing organisation and the organisation that's changing.
They also discuss how all layers of an organisation, including boards, need to be involved with, and paying attention to, complex digital transformation – in other words ‘do your own exercise’.
Featuring:
Dr Mark O’Brien, Programme Director of the Oxford Healthcare Leadership Programme
Natalie Smith, a specialist in digital transformation in health and community services in Australia - http://researchers.uq.edu.au/researcher/33908
• Learn more about the Oxford Healthcare Leadership Programme - https://www.sbs.ox.ac.uk/programmes/executive-education/campus-open-programmes/oxford-healthcare-leadership-programme
• Explore Oxford Answers for more insights from Saïd Business School on the challenges and opportunities leaders of the future need to consider in an age of digital, social and environmental disruption - www.sbs.ox.ac.uk/oxford-answers
• Follow us on Twitter @OxfordSBS and on LinkedIn at www.linkedin.com/school/4476/admin/
Credits:
Transformational Healthcare Leadership is a production of Chris Ashmore Media - www.chrisashmore.media