Ep. 32 The Power of Support Ticket Classification - Lessons from Experience & How to Get Started

Support Heroes by Kaizo

16-06-2021 • 35 mins

In this episode, Lilith Antunovic - Customer Experience Manager at Rentman, shares her lessons learned from introducing a support ticket classification or ticket tagging system. Here you can find some pointers on how to get started, best practices to improve a ticket classification or tagging system and some of the benefits of doing so.