The World Health Organisation declared the outbreak of COVID 19 a pandemic in March 2020. One year on, we reflect on the massive changes people and businesses made so quickly. Living in both Portugal and Canada during the pandemic, Regional Security Director Frank Harrison shares his different experiences in the two countries. Now in the second year of COVID-19, he discusses how organisations are able to reflect on their unique experiences and lessons learned to be prepared for the next year of managing the pandemic and the new challenges to face. WHILE YOU'RE HERE... Enjoyed this episode? Subscribe to NAVIGATE via https://worldtravelprotection.com/podcast/ now. Want to know more about travel security and risk assistance? Visit https://worldtravelprotection.com today. CREDITS Host: Alex Twiggs, World Travel Protection Business Development Manager Guest: Frank Harrison, World Travel Protection Regional Security Director – North America and the UK Learn more about your ad choices. Visit megaphone.fm/adchoices