What Can Machines do Better than Humans? With Amaresh Tripathy, Managing Partner at AuxoAI
What Can Machines do Better than Humans?
This week on the CX and Culture Connection Podcast, we are joined by Amaresh Tripathy, Managing Partner 🤝 at AuxoAI. Amaresh will answer for us what can Machines do better than humans and how can we implement the best data-driven strategies to increase 📈 our Customer Experience.
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The CX & Culture Connection Podcast with Matt Egol of JourneySpark Consulting
Amaresh Linkedin: https://www.linkedin.com/in/atripathy/
AuxoAI LinkedIn: https://www.linkedin.com/in/atripathy/AuxoAI
AuxoAI Website: https://auxoai.com/
0:00 - Preview
0:18 - Introduction of Episode and Amaresh Tripathy
0:49 - Why did Amaresh launch AuxoAI?
4:59 - Changing decision flows
7:00 - Democratization of Insights
8:17 - Adoption into the enterprise
11:09 - Picking the personas
13:07 - Customer and internal personas
15:24 - Influencing culture with the co-pilot
17:02 - Generative Artificial intelligence, how does it fit in?
20:03 - How much of it is unstructured data?
22:04 - Words, Images and Sounds
22:42 - Where are we going with this AI Tech?
24: 32 - The employee and customer experience intersection and where will it impact?
27:09 - What is some advice to other CX leaders when adopting AI? 31:37 - Learn more about Amaresh and how to get a hold of him!
32:09 - Closing Thoughts
#cx #culture #marketing #business #trends #customer #strategy #journeyspark #experience #behavior #AI #EX #AuxoAI
📌Linkedin Personal: https://www.linkedin.com/in/matthewegol/
📌Linkedin Business: https://www.linkedin.com/company/journeysparkconsulting/
📌Amazon Podcast: https://music.amazon.com/podcasts/75160650-c68a-4fa8-9ddc-3429d94bd02e/the-cx-and-culture-connection-podcast-with-host-matt-egol-of-journeyspark-consultants
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More about Matt Egol and JourneySpark Consulting:
Matthew Egol, Host, Founder and Chief Executive Officer of JourneySpark Consulting
A partner at PwC Strategy for more than 15 years, Matt is a recognized thought leader in the experience management space. Matt has worked across a broad set of industries, from retail to consumer goods to healthcare to financial services to technology to industrials. Matt helps companies enhance their organizational effectiveness and build capabilities that fuse human-centered design with analytics, evolving their culture to be more customer-driven.
Matt is a regular speaker and author on customer experience, enterprise agility, and culture topics. He has authored more than 25 articles in leading publications and is a subject matter expert with MMA Global. Matt graduated magna cum laude from Dartmouth and received his MBA from Columbia, where he received the Abe Shuchman Memorial Award in marketing.
Matt launched JourneySpark Consulting to work closely with CX leaders to help shape their vision, build and develop their teams, and evolve their cultures.
#cx #culture #marketing #business #trends #customer #strategy #journeyspark #propensity