Nick Day is joined on The Payroll Podcast sofa by Joanna Rowland, Director General, Transformation Group at HM Revenue & Customs (HMRC).
Joanna is an experienced Director General with a demonstrated history of working in the government administration industry. Joanna was also Programme Director for the Making Tax Digital project!
We discuss how HMRC managed to navigate the rapid changes required in response to the COVID pandemic. We discover how, against a backdrop of highly pressurised circumstances, HMRC successfully managed and responded to the many challenges they faced. From CJRS and changing furlough guidance to rapid testing and national legislation rollouts!
This Payroll Podcast relives real-time HMRC events that ultimately led to the creation of new legislation, against extremely tight deadlines, that allowed payroll departments throughout the UK to have the tools, guidance and support required to pay the nation timely and accurately.
We also discuss the broader digital transformation aims of HMRC and explore why the relationship between HMRC and payroll is closer and more critical now than ever before.