S1. E20. Exceeding Expectations: Insights from a Hospitality Expert with Manny Kess, founder of The Kess Group

In today’s episode of CX&Chill, our host, Stephanie Todd, interviews event & hospitality expert Manny Kess. Join them as they explore the world of customer-facing experiences, the pursuit of exceeding expectations, swimming with sharks in South Africa, and binge-watching Tiger King in the time of COVID shutdowns. Enjoy!