In this episode, Michiel Hulsbergen, CEO of DialogueTrainer, speaks about the value of conversation models in developing listening and understanding skills. Conversation behaviour is defined by people's assumptions about what is at stake in a situation, what can be achieved and how to achieve this.  Improving communication requires advancing these assumptions. Also, Michiel emphasizes the importance of listening, with non-verbal cues playing a significant role. DialogueTrainer's simulations are designed to improve listening skills by exploring the nuances of conversations. Specific conversation models are offered for different work domains, such as service, sales, cooperation, leadership and client interactions. These models address common challenges, including handling complaints, giving feedback and motivating behaviour change.Michiel furthermore addresses the importance of leadership training in an organisational context and empowering individuals to address issues.  For listeners who are interested in exploring DialogueTrainer further, you can book a demo and learn more about their virtual training solutions at their website: https://www.dialoguetrainer.com/en/. If you have any questions or would like to get in touch directly, feel free to reach out to Michiel Hulsbergen at michiel@dialoguetrainer.com. To find out more about Dialogue Trainer go to their website: https://www.dialoguetrainer.com/en/.