What to Do About Bitching and Backbiting with Dr Edward Pooley

14-09-2021 • 41 mins

This week, Dr Edward Pooley teaches us how to respond when colleagues make inappropriate comments about others. He gives us concrete steps to prepare ourselves to speak up when the situation requires.

Episode Highlights

[05:05] Finding Yourself in an Uncomfortable Conversation

These conversations usually fall under three categories.
The first two are more permissible, while the third is more serious.

[09:01] Letting Off Stream vs Something More Serious

If it’s the latter, advise them carefully to have a word with the person in question.
If the line jumps to criticism on protected characteristics, speak up firmly.

[12:17] Speak Up Using Ed’s Four-Step Confrontation Process

Ed’s stepwise approach allows you to avoid triggering shame and defensiveness when you speak up.

[14:35] Hearing Someone Complain About Another Person

Encourage them to think about the person in question’s point of view.

[18:02] The Consequences of Constant Backbiting in the Workplace

You’ll assume that when you make a mistake, others will talk about you too.

[20:44] When It’s Just Flat Out Bitching

Think about whether there will be a negative outcome if this communication persists.
If what they’re doing has a direct impact on your work environment, speak up.

[24:17] Encouraging a Negative Colleague

Ask yourself: Are they able to do their responsibilities with their viewpoint?
It’s about engaging that person to do what they need to do because it’s valuable to them.

[29:20] The Importance of a Critic