Jannik Devantier on the Culture of Personalisation and the Trends Shaping CX in 2021

The CEO Digital Show

27-04-2021 • 42 mins

We’re talking to Sitecore’s Jannik Devantier this week about the evolution of Customer Experience since its infancy, where the industry is headed post-pandemic, and why companies must get onboard culturally with personalisation to turn initiatives into customer success. We also learn which surprising industries are leading the race on the CX scene, plus tips and tricks you can borrow for your own strategy.