PODCAST

Hospitality Mavericks Podcast

Michael Tingsager

Welcome to the Hospitality Mavericks Podcast. We are on a mission to inspire leaders and entrepreneurs in the hospitality and restaurant industry to create profitable and heart-centred businesses from the inside out; the kind that both employees and customers love and support. Here you will find conversations with industry Mavericks who take a value-based approach to running their businesses whilst displaying a fierce passion for our industry. They Dare to be Different. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy
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Introducing Digital Titans
#141 Dave Oakley, CEO at DOC Inc., on Going From Good to Great
As many of you know, ‘Good To Great’ by Jim Collins has had a huge impact on me and how I operate my business, so I couldn’t wait to have the ‘Good to Great’ Sherpa Dave Oakley on the show today. Dave helps leaders create breakthrough performance and cultures with his approach called LeadDifferent, and he is the CEO at DOC Inc. If you find your copy of ‘Good To Great’ is gathering dust on the shelf, or you're simply stuck with executing your ideas, this episode will give you some great practical wisdom about how to apply the leadership principles from Jim Collins. Tune in to this episode to learn more about Dave’s unique hiring process, having a do-not-do list, Packard's Law – and what Dave learnt from his high school Russian teacher. Links: ‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/0712676090/ (https://www.amazon.co.uk/dp/0712676090/)  ‘Built To Last’ by Jim Collins: https://www.amazon.co.uk/dp/1844135845/ (https://www.amazon.co.uk/dp/1844135845/)  ‘Great By Choice’ by Jim Collins: https://www.amazon.co.uk/dp/0062120999 (https://www.amazon.co.uk/dp/0062120999)  ‘First, Break All The Rules’ by Marcus Buckingham: https://www.amazon.co.uk/dp/B00LY17B42 (https://www.amazon.co.uk/dp/B00LY17B42)  Dave’s LinkedIn: https://www.linkedin.com/in/dave-oakley-2b77b87 (https://www.linkedin.com/in/dave-oakley-2b77b87)  #11: Creating Grand Hotel Experiences With Andrew Mosley: https://www.hospitalitymavericks.com/podcast/episode/337278a8/11-creating-grand-hotel-experiences-with-andrew-mosley-general-manager-of-the-grand-brighton (https://www.hospitalitymavericks.com/podcast/episode/337278a8/11-creating-grand-hotel-experiences-with-andrew-mosley-general-manager-of-the-grand-brighton)  Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)   A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
4d ago
1 hr 14 mins
EPS 4 Digital Titans - Joel Robison Digital & Technology Director at Azzurri Group - Tech at Scale
In this conversation, the insights of Joel Robinson, Digital & Technology Director at Azzurri Group which operates the Zizzi, Ask Italian & Coco di Mama brands, will make you reflect on and revisit your digital transformation journey.  In this conversation, Joel and Michael dive into the definition of what digital transformation means and touch on these topics and their impact on business results: The power of having clear digital transformation outcomes  Megatrends in hospitality technology Challenges around implementing technology The role of tech in helping solve the staffing crisis Cyber security  If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report ‘DIgital Transformation of Hospitality’, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks.  We have interviewed more than 100 leaders across the hospitality industry to understand where they are, how they are adapting to change, and how the future looks when it comes to digital transformation.  You can download the report via the link https://resources.vitamojo.com/digital-transformation-hospitality-report (here)  The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe. Learn more about Vita Mojo here👇 https://www.vitamojo.com (https://www.vitamojo.com) This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
6d ago
51 mins
#140 Lorraine Copes, Founder of Be Inclusive Hospitality, on Supply Chain Transparency
Lorraine Copes has a far and wide background in procurement and diversity and inclusion. She’s the Founder of Be ​​Inclusive Hospitality – a not-for-profit organisation with a mission to accelerate racial equality in the Hospitality sector – and a Procurement Consultant. I’ve had Lorraine on previously on the Hospitality and the Infinite Game series discuss the role of diversity and inclusion, so I’m excited to have Lorraine on again to explore how the supply chain is an extension of your business.  In this episode we discuss the overall role of the supply chain in hospitality, building fair and transparent relationships, scrutinizing bottom line costs, running a social enterprise – and the future of sustainability.   Links: Hospitality and The Infinite Game #008: On Diversity and Inclusion with Lorraine Copes, Founder of Be Inclusive Hospitality: https://podcasts.apple.com/id/podcast/hospitality-and-the-infinite-game-008-on/id1350669816?i=1000539765687 (https://podcasts.apple.com/id/podcast/hospitality-and-the-infinite-game-008-on/id1350669816?i=1000539765687)  #134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan: https://hospitality-mavericks.captivate.fm/episode/134 (https://hospitality-mavericks.captivate.fm/episode/134)  #103 Amelia Rope, Founder of Hope & Patience, on Starting From Scratch: https://hospitality-mavericks.captivate.fm/episode/103 (https://hospitality-mavericks.captivate.fm/episode/103)  Lorraine’s LinkedIn: https://uk.linkedin.com/in/lorraine-copes-mcips-ab614820 (https://uk.linkedin.com/in/lorraine-copes-mcips-ab614820)  Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)   A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
06-01-2022
48 mins
#139 Josh Sharkey, CEO at meez, on Leadership Decisions in the Kitchen
Josh Sharkey is the founder and CEO of meez, the recipe tool for professional chefs. With over 20 years of experience in the restaurant industry, Josh launched the culinary technology company in 2020 to provide chefs the home for all their recipes, menus, and ideas. The interactive database helps users ideate, organise, search, collaborate, share, and ultimately execute their vision.   Josh has learnt a lot about starting and scaling a startup, which he shares on the show. We also explore the books that have made an big impact on him, the role of AI, the disruption of hospital food – and how cultures are finally changing across kitchens. Links: Peter Drucker: https://www.amazon.co.uk/Peter-F-Drucker/e/B000AP61TE (https://www.amazon.co.uk/Peter-F-Drucker/e/B000AP61TE)  ‘Crossing the Chasm’ by Geoffrey Moore: https://www.amazon.co.uk/dp/0062292986 (https://www.amazon.co.uk/dp/0062292986)  ‘The Innovator's Dilemma’ by Clayton Christensen: https://www.amazon.co.uk/dp/1633691780 (https://www.amazon.co.uk/dp/1633691780)   ‘Play Bigger’ by Al Ramadan, Dave Peterson, Christopher Lochhead, Kevin Mane: https://www.amazon.co.uk/dp/0062407619 (https://www.amazon.co.uk/dp/0062407619)  ‘Zero To One’ by Blake Masters: https://www.amazon.co.uk/dp/0753555204/ (https://www.amazon.co.uk/dp/0753555204/) ‘Lean Startup’ by Eric Ries: https://www.amazon.co.uk/dp/0670921602/ (https://www.amazon.co.uk/dp/0670921602/) ‘Measure What Matters’ by John Doerr: https://www.amazon.co.uk/dp/024134848X/ (https://www.amazon.co.uk/dp/024134848X/)  #6: 'Only the Innovative Will Survive' With Joe Cripps, Co-founder and MD at Trail: https://hospitality-mavericks.captivate.fm/episode/6-only-the-innovative-will-survive-with-joe-cripps-co-founder-and-md-at-trail (https://hospitality-mavericks.captivate.fm/episode/6-only-the-innovative-will-survive-with-joe-cripps-co-founder-and-md-at-trail)  Meez: https://www.getmeez.com/ (https://www.getmeez.com/)  meez’s Instagram: https://www.instagram.com/getmeez/ (https://www.instagram.com/getmeez/)  Josh’s Instagram: https://www.instagram.com/joshlsharkey/ (https://www.instagram.com/joshlsharkey/)  Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)   Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators make every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
30-12-2021
55 mins
#138 Matt Grimshaw, Founder of The Pioneers, on Culture as Your Competitive Advantage
Today we’re joined with the Founder of The Pioneers, Matt Grimshaw. The Pioneers are a team of culture engineers who help scale-ups to design and build the People Operating System they need to drive rapid and sustainable growth. It was great having Matt on the show to discuss how your company culture is a source of competitive advantage. We explore how to avoid burnout when scaling, meta cultures, having the courage to be different, open book management, defining growth – and lessons learnt from a philosophy teacher. Links: ‘Good to Great’ by Jim Collins: https://www.amazon.com/dp/0066620996/ (https://www.amazon.com/dp/0066620996/)  ‘Team of Teams’ by Gen. Stanley McChrystal, Tantum Collins and David Silverman: https://www.amazon.com/dp/1591847486/ (https://www.amazon.com/dp/1591847486/) The Pioneers: https://thepioneers.co.uk/ (https://thepioneers.co.uk/)  #80 Henry Stewart, Chief Happiness Officer at Happy, on Freedom and Trust: https://hospitality-mavericks.captivate.fm/episode/80 (https://hospitality-mavericks.captivate.fm/episode/80)  Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)   Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators make every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
23-12-2021
1 hr 12 mins
#137 Alexandra Berger, VP of Product Sales at Hourly by AMS, on the Holistic Recruitment Process
Hourly makes hiring easier for everybody by turning the hiring process – from explore-to-offer – into a single mobile conversation that removes the dependency on legacy processes that can slow hiring. Today I’m joined by Hourly’s VP of Product Sales Alexandra Berger to learn more about how to best optimise the hiring process. In this discussion we explore what makes a good recruiting process, the power of human interaction, how to find candidates at high volume, positioning your employer brand – and what candidates are looking for in jobs.  Links: #56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels: ​​https://hospitality-mavericks.captivate.fm/episode/heartfelt-hospitality-with-neena-jivraj-stevenson (https://hospitality-mavericks.captivate.fm/episode/heartfelt-hospitality-with-neena-jivraj-stevenson) Alexandra’s LinkedIn: https://www.linkedin.com/in/alexandrakayberger (https://www.linkedin.com/in/alexandrakayberger)  Hourly: https://www.hourly.io/ (https://www.hourly.io/)  AMS: https://www.weareams.com/ (https://www.weareams.com/)  Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)   Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
16-12-2021
49 mins
EPS 3 Digital Titans - Phil Le-Brun Enterprise Strategist at Amazon Web Services  - The Human Factor
It was a great pleasure for Michael to connect with an old colleague of his from McDonald’s to talk about digital transformation and how we as leaders can make it happen more effectively. In this conversation, Phil Le-Brun Enterprise Strategist at Amazon Web Services and the former international CIO at McDonald's shares how hospitality businesses now are so dependent on technology and when it breaks down it has huge consequences for business performance. Phil and Michael have a deep dive into digital transformation touching these subjects: The definition of digital transformation  The need for a new leadership paradigm to be successful with digital transformation Megatrends in hospitality technology Challenges around implementing technology We also talk about their next big move when it comes to Digital Transformation in restaurants and much more. If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report DIgital transformation of Hospitality, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks.  We have interviewed more than 100 leaders across the hospitality industry to understand where they are, how they are adapting to change, and how the future looks when it comes to digital transformation.  You can download the report via the linkhttps://resources.vitamojo.com/digital-transformation-hospitality-report ( here ) The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe. Learn more about Vita Mojo here👇 https://www.vitamojo.com (https://www.vitamojo.com) This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
14-12-2021
47 mins
#136 Nick Cramp, Author and Transformation Coach, on Better Before Bigger
What does it take to make a business that works for you, and not the other way round? Find out what’s holding you back with today’s guest, Nick Cramp. He’s the author of ‘Better Before Bigger: Rethinking Business Success’ and a Transformation Coach. Having worked previously as a business owner, Nick understands that running a company can sometimes feel overwhelming.  I had a great time speaking with Nick to learn more about his latest book. We also explore Nick’s coaching process with his clients, what to do when you hit a ‘business plateau’, scaling your story, and why you should dedicate at least one day a week stepping away from work and strategizing. Links: ’Better Before Bigger’ by Nick Cramp: https://www.amazon.co.uk/dp/B093WQFN74 (https://www.amazon.co.uk/dp/B093WQFN74)  ‘The Great Game of Business’ by Jack Stack and Bo Burlingham: https://www.amazon.co.uk/dp/B00DIZQVP2/ (https://www.amazon.co.uk/dp/B00DIZQVP2/)   #134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan: https://www.hospitalitymavericks.com/podcast/episode/2879b6d8/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan (https://www.hospitalitymavericks.com/podcast/episode/2879b6d8/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan)  Hospitality and The Infinite Game #007: Small Giants: https://hospitality-mavericks.captivate.fm/episode/smallgiants (https://hospitality-mavericks.captivate.fm/episode/smallgiants)  Nicks’ website: https://www.nickcramp.com/ (https://www.nickcramp.com/)   Nick’s LinkedIn: https://www.linkedin.com/in/nickcramp/ (https://www.linkedin.com/in/nickcramp/)  Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)   A big thank you to our sponsor Bizimply who are helping progressive leaders and operators make every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/) This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
09-12-2021
55 mins
#135 Antoine Melon, Co-Founder of HOMEtainment, on Stay-at-Home Experiences
From chefs to bartenders, live musicians to DJs, HOMEtainment helps create memorable events from the comfort of your own home. Today I’m joined by the co-founder, Antoine Melon, who has over 25 years of experience in opening and running restaurants and hotels all over the world. Antoine launched HOMEtainment during the pandemic, so I can’t wait to learn more about his experiences. In this episode we explore how to stand out as a premium provider, the home entertainment market, how the HOMEtainment platform works and mental health in hospitality.   Links: HOMEtainment: https://www.hometainment.com/ (https://www.hometainment.com/)  #121 Daniel Hulme, Founder of On Air Dining, on Agility and creating Experiences at Home: https://hospitality-mavericks.captivate.fm/episode/121 (https://hospitality-mavericks.captivate.fm/episode/121)   Antoine’s LinkedIn: https://www.linkedin.com/in/antoinemelon/ (https://www.linkedin.com/in/antoinemelon/)  Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)   A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/) This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
02-12-2021
53 mins
EPS 2 Digital Titans - Hugo Engel Digital Executive at Leon - Restaurant of The Future
It’s great to have another deep dive into digital transformation with Hugo Engel who is Digital Executive at Leon restaurants where he is part of building the restaurant for the future. We will be talking about: how Leon is using digital ordering capabilities to serve and understand customers better. Michael and Hugo talk about: How to use digital ordering capabilities to serve and understand customers better How to put digital tools in the hands of the frontline  How data can transform your customer exspirence How digital learning can improve the onboarding process  The importance of stopping up and sorting out your tech stack. We also talk about their next big move when it comes to Digital Transformation in restaurants and much more. Please note that this interview was recorded back in Marts 2021, so lots of things have changed for both LEON & the industry. If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report DIgital transformation of Hospitality, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks.  We have interviewed more than 100 leaders across the hospitality industry to understand where they are, how they are adapting to change, and how the future looks when it comes to digital transformation.  You can download the report via the link https://resources.vitamojo.com/digital-transformation-hospitality-report (here ) The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe. Learn more about Vita Mojo here👇 https://www.vitamojo.com (https://www.vitamojo.com) This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
30-11-2021
51 mins
#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan
Today’s guest David Lockwood has been involved with the British cheese scene for 25 years – and is currently the Managing Director of Neal's Yard Dairy. The artisanal cheese retailer works with about 40 cheesemakers. They select, mature and sell farmhouse cheese from the UK and Ireland. Their secret to their success? Always have a clear, long-term plan in mind. I had a great time meeting David in person, checking out their dairy in London. Tune in to our conversation as we explore the history of Neal’s Yard, mission statements, paying your staff good salaries, being flavour-driven, treating your suppliers like they are your partners – and his brief stint working on Wall Street.  Links: Neal’s Yard Dairy: ​​https://www.nealsyarddairy.co.uk/ (https://www.nealsyarddairy.co.uk/)  #114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 (https://hospitality-mavericks.captivate.fm/episode/114)  #91 Pim de Morree, Co-Founder of Corporate Rebels, on Progressive Missions: https://hospitality-mavericks.captivate.fm/episode/91 (https://hospitality-mavericks.captivate.fm/episode/91)  David’s email: david@nealsyarddairy.co.uk   Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)   A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/) This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
25-11-2021
1 hr 4 mins
#133 Lee Curtis, CEO and Founding Partner at RESIDE, on Leading the Future of the Travel Industry
Lee Curtis, CCHP, co-founded RESIDE in November 2017. RESIDE’s core purpose is to fundamentally change the short-term rental and alternative accommodation marketplace by leveraging their operational expertise, 3SIXTY technology platform and globally vetted supply chain to deliver a curated, compliant and high-touch, hyper local experience to guests anywhere in the world. In this fascinating conversation, I explore with Lee about the future of travel and the short stay trends we are now seeing across the industry. We also touch on compliance, embedding human touch points within technology, the range of consumer ‘travel skillsets’, sustainable trips – and David Brent. Links: RESIDE: https://staywithreside.com/ (https://staywithreside.com/)  Lee’s LinkedIn: https://www.linkedin.com/in/lee-curtis-cchp-17196210 (https://www.linkedin.com/in/lee-curtis-cchp-17196210)  #88 Larry Korman, President of AKA Hotel Residences, on Being 3D: https://hospitality-mavericks.captivate.fm/episode/88 (https://hospitality-mavericks.captivate.fm/episode/88)  Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)   A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
18-11-2021
1 hr
EPS 1 Digital Titans - James Sandrini Co-Founder & Strategy Director at 48.1 - Brand Clarity
In this Digital Titans conversation, our guest is James Sandrini Co-Founder & Strategy Director at 48.1. They are a creative agency in London that helps companies to get clarity on their brand and positioning and help to tell their story clearly to customers and employees. In this conversation, we talk about the power step back start to get the strategy right before just doing it.   We talk about too many leaders just trying to copy what works somewhere else and don’t strategise on what is the right solution for their brand. He shares examples of companies that use this time to work on strategy instead of just putting out the fires. James shares how he has observed that the consumers now have accepted and expect that digital ordering and sees it as a fundamental factor when they engage with hospitality businesses. We also talk about their next big move when it comes to Digital Transformation in restaurants and much more. If you are a hungry learner when it comes to digital transformation in hospitality I would recommend downloading a copy of the free report DIgital transformation of Hospitality, created by Vita Mojo, Hospitality KAM-Media and us here at Hospitality Mavericks.  We have interviewed more than 100 leaders across the hospitality industry to understand where they are, how they are adapting to change, and how the future looks when it comes to digital transformation.  You can download the report via the link https://resources.vitamojo.com/digital-transformation-hospitality-report (here ) or via this link: https://resources.vitamojo.com/digital-transformation-hospitality-report The Digital Titans series is brought to you by the wonderful people at Vita Mojo - the technology company powering the best food and drink businesses in the UK and Europe. Learn more about Vita Mojo here👇 https://www.vitamojo.com (https://www.vitamojo.com) This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
16-11-2021
50 mins
#132 Nathan Ott, Chief Polisher at the GC Index, on Your Business Owner Type
The GC Index® is the organimetric that empowers organisations to drive performance and achieve innovation by creating game-changing teams and cultures. Today we’re joined by the Co-Founder and Chief Polisher, Nathan Ott. His fundamental belief is that everyone can make an impact in their world. As such, he has created a global community of GC Partners and GCologists, who are committed to fostering the impact and contribution from everyone around the globe. In this conversation we unpack how the GC Index works and the five different business owner types. Live on the show, we also go through my results from the test to find out about my ‘Game Changer’ tendencies. Don’t forget to also check out my interview with the other Co-Founder, Dr John Mervyn-Smith, linked in the show notes below. Links: Nathan’s LinkedIn: https://uk.linkedin.com/in/nathanott (https://uk.linkedin.com/in/nathanott)  The GC Index: https://www.thegcindex.com/ (https://www.thegcindex.com/)  #31: Making Your Impact With Dr John Mervyn-Smith, Director of The GC Index: https://hospitality-mavericks.captivate.fm/episode/31-making-your-impact-with-dr-john-mervyn-smith-director-of-the-gc-index (https://hospitality-mavericks.captivate.fm/episode/31-making-your-impact-with-dr-john-mervyn-smith-director-of-the-gc-index)  Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)   A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
11-11-2021
1 hr 3 mins
Introducing Digital Titans#131 Tim Brown, Food & Beverage Global Business Unit at Oracle, on the Implementation of Technology – and its Future
There’s one thing using technology in your business, and there is another thing implementing it. The Food and Beverage Global Business Unit at Oracle helps organizations connect every guest interaction to your back-of-house operations. With me today is Tim Brown, the unit’s Vice President of Global Solution Engineering. He leads an international team of experienced technical sales consultants dedicated to devising and deploying pioneering IT solutions that accelerate innovation for food and beverage customers. I’m excited to learn from Tim how the industry can get the best out of technology. We also talk about dealing with ‘spaghetti’ architecture, how to help your staff with technology, voice-activated devices, revenue forecasting, and building loyalty. Links: Oracle for Food and Beverage: https://www.oracle.com/industries/food-beverage/ (https://www.oracle.com/industries/food-beverage/)  Tim’ LinkedIn: https://www.linkedin.com/in/timpbrown69/ (https://www.linkedin.com/in/timpbrown69/)  Tim’s Twitter: https://twitter.com/timpbrown (https://twitter.com/timpbrown)  #83 Mark Gausden, Vice President at Oracle, on Your Digital Strategy: https://hospitality-mavericks.captivate.fm/episode/83 (https://hospitality-mavericks.captivate.fm/episode/83)   Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)   A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
04-11-2021
54 mins
#130 Richard Centolella, Principal at EDSA, on Property and Design Megatrends
The Dubai Opera House, Four Seasons, Hard Rock, the Atlantis resorts – these are just a few of the notable projects designed by EDSA, a planning, landscape architecture and urban design firm founded in 1960. Dialling in from the US is ESDA’s Principal Richard Centolella, where he leads the Baltimore studio and oversees operations in New York City. He is a true maverick when it comes to designing functional, realistic, and engaging places for people. This conversation brings to light how we need to optimise spaces and environments for our customers and staff as we enter this new post-pandemic paradigm. Tune in as we discuss the future for developers and the real estate market, regenerative landscape design, staycation trends and the role of mentorship. Links: #114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://hospitality-mavericks.captivate.fm/episode/114 (https://hospitality-mavericks.captivate.fm/episode/114)  #30 Setting The Stage For The Best Hospitality Experiences with David Chenery: https://hospitality-mavericks.captivate.fm/episode/30-setting-the-stage-for-the-best-hospitality-experiences-with-david-chenery (https://hospitality-mavericks.captivate.fm/episode/30-setting-the-stage-for-the-best-hospitality-experiences-with-david-chenery)  EDSA: https://www.edsaplan.com/ (https://www.edsaplan.com/)  Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)   A big thank you to our sponsor Bizimply who are helping progressive leaders and operators make every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/) This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
28-10-2021
56 mins
Hospitality and The Infinite Game #008: On Diversity and Inclusion with Lorraine Copes, Founder of Be Inclusive Hospitality
Throughout this series, we’ve explored the impactful ways of running a hospitality business, but the ultimate key to any business is to truly embody a diverse organisation. We are on a huge journey of learning when it comes to diversity and inclusion, and there are some clear blindspots as white men, so we needed to bring on Diversity and Inclusion expert Lorraine Copes as our guest.  Lorraine is the founder of Be Inclusive Hospitality – a not-for-profit organisation with a mission to advance racial equity in Hospitality, Food & Drink. In this conversation, we explore how to create inclusive environments, passive racism, working with experts in the field of diversity and inclusion, and using data to review what needs to be done. It’s time to understand your biases, and learn how to challenge them, so we can create a space where everyone belongs. Why not tune in to our previous conversations here👇 https://player.captivate.fm/collection/5250d62b-a30f-42fa-a9f0-4d0ad27b73bb Resources mentioned: Be Inclusive Hospitality: https://www.bihospitality.co.uk/ (https://www.bihospitality.co.uk/)  Imbibe UK: https://live.imbibe.com/en-gb.html (https://live.imbibe.com/en-gb.html)  Lorraine’s LinkedIn: https://www.linkedin.com/in/lorraine-copes-mcips-ab614820 (https://www.linkedin.com/in/lorraine-copes-mcips-ab614820)  Get in touch: Michael’s Email: michael@hospitalitymavericks.com  David’s Email: david@objectspaceplace.com  Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/ (https://www.linkedin.com/in/michaeltingsager/) David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ (https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/)  Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/) This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
26-10-2021
35 mins
#129 Carina Martins Nakamá, Founder of Benessere, on Checklists, Calmness and Communication
With our shared passion for checklists, Carina Martins Nakamá joins the show to reveal the power of having plans and processes in place so you can operate from a place of calmness. Carina is the Founder and Director of Benessere, which helps people and organisations in hospitality become healthier, happier and more prosperous. Carina has an MBA in Business Management at Fundacao Getulio Vargas – considered one of the best business schools in Latin America, and later in the UK further specialised in Project Management and Process Improvement, becoming a certified Project Management Professional, Agile, Prince2 and Lean Practitioner. Before moving on to launch her own business, Carina was Director of Processes and Continuous Improvement at Kognitiv, a global travel and loyalty startup.  Today we explore setting a plan for your staff. We also talk about leveraging digital tools, self-leadership, e-learning, fixing the fundamentals – and so much more.  Links: ‘Good To Great’ by Jim Collins: https://www.amazon.com/dp/0066620996 (https://www.amazon.com/dp/0066620996)  #35: It's All About The Team With Marta Pogroszewska, Managing Director of Gail's: https://hospitality-mavericks.captivate.fm/episode/-35-its-all-about-the-team-with-marta-pogroszewska (https://hospitality-mavericks.captivate.fm/episode/-35-its-all-about-the-team-with-marta-pogroszewska)  Benessere: https://www.benessere.uk/ (https://www.benessere.uk/)  Carina’s LinkedIn: https://www.linkedin.com/in/crcmn/ (https://www.linkedin.com/in/crcmn/)  Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)   A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/) This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
21-10-2021
51 mins
#128 Jonathan Reed, MD at Paddy & Scott’s, on Giving Freedom to Operate
Paddy & Scott’s is a true maverick coffee business. They cut out the middle-men and conglomerates; shortening the distance between coffee grower and coffee drinker. In 2016 they took on their very own coffee farm in Meru, Kenya, working directly with a family who have been growing coffee for generations. Paddy & Scott’s now produce over 30,000 cups of coffee per day: from their own fuelling stations to over 150 branded concessions. MD at Paddy & Scott’s, Jonathan Reed, joins the show to share how their coffee empire continues to expand.  In this episode we explore their flat hierarchy business, the power of reprioritising, the impact of core hires, how their reduced open days have boosted performance – and why a lot can be achieved with a humble cup of coffee.  Links: ‘Shoe Dog’ by Phil Knight: https://www.amazon.com/dp/B0176M1A44 (https://www.amazon.com/dp/B0176M1A44)  ‘Maverick’ by Ricardo Semler: https://www.amazon.com/dp/0446670553 (https://www.amazon.com/dp/0446670553)  YouTube: https://www.youtube.com/user/PaddyandScottcoffee (https://www.youtube.com/user/PaddyandScottcoffee)  Paddy & Scott's Shop: https://paddyandscotts.shop/ (https://paddyandscotts.shop/)  #29: Enriching Lives With Mowgli's Nisha Katona, Founder of Mowgli Street Food: https://hospitality-mavericks.captivate.fm/episode/29-enriching-lives-with-mowglis-nisha-katona-founder-md-of-mowgli-street-food (https://hospitality-mavericks.captivate.fm/episode/29-enriching-lives-with-mowglis-nisha-katona-founder-md-of-mowgli-street-food)  Connect with the podcast: https://colossal-designer-2784.ck.page/40ada1483a (Join the Hospitality Mavericks newsletter): https://rb.gy/5rqyeq (https://rb.gy/5rqyeq)   More episodes for you to check out https://www.hospitalitymavericks.com/podcast (here) Download Your Free Copy of From Fragile to Agile White Paper here👇 https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/ (https://www.bizimply.com/resources/navigate-the-new-era-of-hospitality/) A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at https://www.bizimply.com/?utm_source=partner&utm_medium=referral&utm_campaign=mavericks (www.bizimply.com) or email them directly at advice@bizimply.com. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy Support this podcast
14-10-2021
59 mins

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